Cancel Zen Yogi the easy way

Overview

Zen Yogi is an online and in-person yoga and wellness service operated under the legal name Zen Yoga. It offers premium yoga and wellness content, subscriptions with auto-renewal, classes, and teacher training material aimed at practitioners of all levels.

Main offer

Zen Yogi's publicly listed service includes a premium subscription with on-demand yoga and wellness content, billed on recurring cycles and described across the provider pages as auto-renewing. Pricing referenced by the provider includes recurring fees for monthly or biweekly plans.

Where it operates

Zen Yogi is headquartered in Dubai but publishes a UK presence for customers and provides UK-facing customer support channels and a London postal address for cancellations.

Web (official cancellation link)

1. Open your welcome email and follow the cancellation link included there, or go to the provider cancellation page at https://zen-yogi.co/cancellation-refunds/.
2. Complete the online cancellation form or follow on-screen confirmation steps.
3. Keep a screenshot of the confirmation page or save any confirmation email sent after cancellation.

Email

1. Compose an email from the account used to subscribe to [email protected] or the address listed in the terms and conditions.
2. State your full name, account email, subscription plan, and an unequivocal request to Cancel the subscription.
3. Send and save the sent email; if you get a reply, keep that as proof.

Phone

1. Locate the EU/UK phone number in your welcome message or on the FAQ page at https://zen-yogi.co/faq/.
2. Call and tell the agent your name, account email, and that you want to Cancel your subscription.
3. Ask for a cancellation reference and for a confirmation email to be sent.

Post (registered letter)

1. Write a short signed letter stating your name, account email, subscription plan, and request to Cancel.
2. Send by tracked or registered post to Zen Yogi, Camberwell Grove, SE5 8RE London, United Kingdom.
3. Keep the postal receipt and the delivery confirmation as proof.

Moving abroad

Rule - If you move and can no longer use the service where it is offered, request cancellation by email and attach proof of new address such as a rental contract or utility bill. Zen Yogi does not publish a specific internal mobility policy; use the Consumer Rights Act 2015 and evidence to support your request.

Required documents - signed tenancy agreement, utility bill, or new country identity document.

Applicable law - Consumer Rights Act 2015.

Price increase

Rule - If Zen Yogi notifies you of a price increase and your contract allows termination in that event, you can cancel. Check the provider communications and the terms and conditions page for the exact notice. If Zen Yogi increases recurring charges without proper notice, you may treat it as a breach under the Consumer Rights Act 2015.

Required documents - the price increase notice or screenshot of the increased charge.

Applicable law - Consumer Rights Act 2015.

Death of subscriber

Rule - If the subscriber dies, an account can be closed by the estate representative. Contact support by email and provide a death certificate and proof of authority if requested.

Required documents - death certificate and proof of identity of the person requesting closure.

Applicable law - Not a specific statute in provider materials; use contract termination on grounds of impossibility under common contract law principles.

Legitimate ground and accepted reasons by Zen Yogi

Rule - Zen Yogi's published terms allow cancellation requests made by email and through the cancellation link. Their terms do not list an exhaustive set of accepted legitimate reasons, but service defects can be raised under the Consumer Rights Act 2015.

Required documents - photos, logs, class access records, or other evidence showing service issues.

Applicable law - Consumer Rights Act 2015.

End of commitment or rolling subscription

Rule - If your subscription is monthly and auto-renews, cancel via the link or support to stop further renewal. Zen Yogi states that after cancellation you will have access until the end of the paid period and no further fees will be charged after that period ends.

Required documents - cancellation confirmation, billing records.

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off (14-day right)

Rule - If the contract was concluded at a distance, you have a 14-day right to withdraw from the subscription under the Consumer Contracts Regulations 2013. If the service started within the 14 days with your express consent, Zen Yogi may charge for the portion of the service used. Zen Yogi's terms mention the 14-day right for EU residents; the UK equivalent remains the Consumer Contracts Regulations 2013.

Required documents - unequivocal written notice of withdrawal (email or letter) and the date of purchase.

Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Retention offers reported - Not publicly reported in the available provider materials or live research. There is no published list of retention discounts or freeze options on the official pages.

How to ask - Email [email protected] or use the cancellation page and state you want a retention offer or a pause. Provide your account email and mention the alternative price you have found. Keep all replies as written proof.

What cancelling saves you

Compute yearly saving based on the provider's listed prices.

Plan A - Premium Monthly: £49 x 12 = £588 per year.

Plan B - Premium Biweekly: £24.99 every two weeks. There are 26 biweekly periods in a year so 24.99 x 26 = £649.74 per year.

Example saving if switching to PureGym at £14.99/month: £49 - £14.99 = £34.01 per month saved. Yearly saving: £34.01 x 12 = £408.12.

Cheapest real alternative from the competitors listed: PureGym at £14.99/month (source: competitor data). PureGym yearly cost: £14.99 x 12 = £179.88. Compare to Zen Yogi monthly plan yearly cost £588, switching saves £408.12 per year.

Key UK consumer law

The main protections for online subscriptions in the UK are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These rules give you a 14-day cooling-off right for distance contracts and require services to be supplied with reasonable care and skill.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 provide a 14-day right to withdraw from a subscription bought at a distance. If you expressly consent to immediate performance of the service and acknowledged loss of cancellation rights, that right may end. If the trader did not inform you of the right, the cooling-off period can extend to three months.

Auto-renewal and CMA guidance

The Competition and Markets Authority highlights that unclear auto-renewal terms and hard-to-cancel subscriptions may be unfair. Keep evidence of the provider's information on renewal and cancellation. If Zen Yogi's renewal communications are unclear, you can raise this with Citizens Advice and the CMA.

Escalation steps

1) Complain to Zen Yogi first, using their support email or cancellation page. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments, consider chargeback with your card issuer or Section 75 for qualifying payments. 4) If the dispute remains, escalate to the appropriate ombudsman for your sector.

Access and final billing

After cancellation Zen Yogi states you keep access until the end of the paid period and no further fees will be charged after that period ends. Keep the final billing statement showing end-date and last payment.

Data and account

Request account deletion or data export by emailing [email protected]. Save confirmation of deletion or export. If you wish to return, note whether the provider offers reactivation terms; these are not published by Zen Yogi.

Proof and disputes

Store copies of confirmation emails, screenshots, call references and postal receipts. If you are billed after cancellation, use your proof to dispute the charge with Zen Yogi and, if necessary, with your card issuer for chargeback.

Follow this checklist to make sure cancellation is complete and you keep evidence.

• Locate your welcome email and use the cancellation link or go to Zen Yogi cancellation page.
• If cancelling by email, send from the account used to subscribe to [email protected] and include full name, account email and the single word Cancel.
• If cancelling by post, send a signed letter by tracked post to Zen Yogi, Camberwell Grove, SE5 8RE London, United Kingdom and keep the tracking receipt.
• Keep screenshots of confirmation screens and any reply emails.
• Check your bank or card statement for any further charges for 30 days after cancellation and raise disputes immediately if charged.
• If within 14 days of purchase, consider requesting a refund under the Consumer Contracts Regulations 2013 and identify the purchase date in your communications.