Cancel Ask a Doctor the easy way

Service summary

Ask a Doctor is an online telemedicine service that offers text and video consultations with board certified doctors and licensed healthcare providers. It operates pay-per-question and subscription plans providing on-demand medical guidance, prescriptions where appropriate, and access to 24/7 virtual care.

How users access care

Users can submit medical questions, upload photos, and request video consultations. The service positions itself as an alternative to in-person GP visits for non-emergency concerns and is self-pay without requiring insurance.

Company facts

Web account cancellation steps

1. Sign in to your Ask a Doctor account at askadoctor247.com.
2. Open the membership or subscriptions section in account settings.
3. Click the cancel membership button on the membership or help centre page.
4. Follow on-screen prompts and confirm cancellation. Take a screenshot of confirmation and save any confirmation email.
5. Expect access to continue until the end of the current billing period.

iOS and Android app cancellation steps

1. If you subscribed through Apple, open Settings > your name > Subscriptions and cancel Ask a Doctor there.
2. If you subscribed through Google Play, open Google Play Store > Payments and subscriptions > Subscriptions and cancel.
3. Save the cancellation confirmation email from Apple or Google.

Phone cancellation steps

1. Call the customer support number 1-800-581-6476 and request membership cancellation. Note the agent name and time of call.
2. Ask the agent to send written confirmation to [email protected].
3. If no confirmation is sent, follow up with a recorded delivery letter.

Email cancellation steps

1. Send a clear written cancellation request to [email protected] and/or [email protected] if you are using the JustAnswer-branded membership routes.
2. Include your full name, account email, subscription plan, and requested cancellation date.
3. Request a read receipt and save the sent email and any replies.
4. Be aware that Ask a Doctor UK is reported to require postal written notice to process UK cancellations; email may not be accepted for UK subscriptions.

Postal cancellation steps (recommended for UK subscriptions)

1. Write a signed cancellation letter with your full name, account email, subscription plan, and a clear instruction: "Cancel my membership. Stop future billing."
2. Send by Royal Mail Recorded Delivery to: Ask a Doctor, 123 Health Street, WC1A 1AA London, United Kingdom.
3. Keep the Recorded Delivery tracking and proof of receipt. The 30 day notice period starts from the date the company receives the letter.

Moving abroad or change of residence

If you move and can no longer use Ask a Doctor services in the UK, provide proof of change of address such as a utility bill or tenancy agreement plus a copy of the new address documentation. Ask a Doctor UK accepts written evidence of moving; follow the standard cancellation channels. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance contracts where change of circumstance affects service.

Price increase

If the company increases the price mid-contract and your contract allows termination for price increases, send a written cancellation quoting the contract clause and the effective date of the increase. Provide the company notice and a copy of the price change. The CMA expects clear information on automatic renewal and price increases; if the increase is not permitted by your contract, Consumer Rights Act 2015 protections on unfair terms may apply.

Death of the subscriber

To cancel when a subscriber has died, submit a death certificate and a written request from the executor or next of kin. State the account holder name, account email, and ask for termination and closure of the account. The company should stop future charges once it receives acceptable documentation.

Legitimate ground - poor service or lack of reasonable care

If services were not provided with reasonable care and skill, cite the Consumer Rights Act 2015. Collect evidence such as dated messages, consultation transcripts, and any medical advice that was clearly negligent. Submit a written complaint requesting cancellation and remediation under the Consumer Rights Act 2015.

End of commitment / minimum term completed

If your plan had a fixed term, cancellation is allowed at the end of the term. Provide the contract start date and request termination effective immediately at the contract end. If your plan automatically renewed, state the renewal date and request non-renewal from the next billing cycle.

Cooling-off period (14 days)

Online or distance contracts are covered by the Consumer Contracts Regulations 2013. You have a 14 day cooling-off period starting the day after the contract is entered into. To cancel within this period, send a clear written notice and request a full refund. If you asked for service during the cooling-off period, the company may charge for the services provided and refund the remainder. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Further guidance at Citizens Advice - Cancelling a service.

Before cancelling: ask for retention offers

There are no published reports of specific retention deals that Ask a Doctor offers for UK subscribers in the research data. If you want to request a retention offer, call support, then send a written follow-up to [email protected] listing your account details and a simple request: "I would like to continue my membership if you can offer a discount or a switch to a lower plan. Please provide any retention offers in writing." Keep all responses.

What cancelling saves you - yearly math

Use the known plan prices to calculate annual cost. Example 1 - subscription plan reported in research: 7 day trial for 7-day cost then $46 per month which is approximately £36.60 per month. Yearly cost: 36.60 x 12 = £439.20 per year.

Example 2 - Individual Plan upper range from research: £14.99 per month with annual option £149. Yearly cost if monthly: 14.99 x 12 = £179.88 per year. If you instead have an Individual Plan at £9.99 per month with an annual option of £99, yearly cost if monthly: 9.99 x 12 = £119.88 per year.

Cheapest competitor found in the research: YesGP at £8.99 per month. Yearly cost: 8.99 x 12 = £107.88 per year. If you cancel a £36.60 monthly subscription and switch to YesGP at £8.99, your yearly saving is: 36.60 x 12 = £439.20 minus 8.99 x 12 = £107.88 equals £331.32 saved per year.

Your cancellation rights

For distance and online contracts the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14 day cooling-off period during which you can cancel and receive a refund subject to exceptions for services provided at your request. See the legislation: Consumer Contracts Regulations 2013.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms such as disproportionately onerous cancellation penalties. If terms appear unfair or the service is poor, reference the Consumer Rights Act 2015 when complaining.

Escalation path

Step 1: Complain to Ask a Doctor in writing and keep proof. Step 2: If payment disputes remain, contact your card issuer for chargeback or Section 75 if eligible. Step 3: If unresolved, contact Citizens Advice for guidance and the Financial Ombudsman Service for payment disputes. The CMA also monitors unfair auto-renewal and hard-to-cancel subscriptions.

Check access and final billing

Keep the confirmation of cancellation and check that access continues only until the end of the paid billing period. Verify your final bill for any unexpected charges and compare dates with your cancellation proof.

Request data and records

Ask for a copy of your medical consultation records if required. Send a written data request to [email protected] and retain their reply. If you want the account closed and data deleted, request account deletion in writing.

Re-activation and future sign-ups

If you choose to re-subscribe later, note that previous promotional pricing may not be offered. Keep evidence of any promised retention offer if you decide to come back.

Use this checklist to protect yourself when cancelling:

• Find your subscription payment record and billing dates.
• Decide which cancellation channel to use - online or postal for UK official notice.
• If sending post, prepare a signed cancellation letter and send by Royal Mail Recorded Delivery to Ask a Doctor, 123 Health Street, WC1A 1AA London.
• Save screenshots, confirmation emails, agent names and call times.
• Check for a 14 day cooling-off window if you recently signed up and request a refund if eligible.
• If charges continue after cancellation, contact your bank to dispute the payment and consider chargeback or Section 75 if the payment qualifies.