48-Hour Trial
£0.40-£0.80 (48-hour trial fee reported)
/ mois
Short trial access to the assessment; reported small fee to view test results
Short trial access to the assessment; reported small fee to view test results
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Autism Help App the easy way
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Preview of your letter
PreviewSender
Recipient
Autism Help App
7 Fairmile
RG9 2JR Henley-on-Thames United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Autism Help App agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Autism Help App service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Autism Help App service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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Autism Help App
Step-by-step 2026 guide to cancel Autism Help App, get confirmation and understand refunds. Trustpilot rating 1.3/5 explained.
https://www.autismhelpapp.com
Henley-on-Thames, United Kingdom
Health Insurance
Cancellation at a glance
| Item | Value |
|---|---|
| Fastest method (name + why) | Web cancellation form - processed within 24 to 48 hours and returns a confirmation email |
| Effective delay | Cancellation requests are typically processed within 24 to 48 hours |
| Notice period | Must cancel at least 48 hours before the next billing date |
| Cancellation fee | £0 |
| Minimum commitment | None published by Autism Help App |
| Phone + hours | Not published by Autism Help App |
| Postal address for registered letter | Autism Help App, 7 Fairmile, RG9 2JR Henley-on-Thames, United Kingdom |
What is Autism Help App
Service overview
Autism Help App is a digital service operated by NeuraMetric OÜ that offers autism screening and assessment tools for teens and adults. The service provides an online quiz and a paid subscription that includes access to app-based assessments and results.
Who the app is for
The app targets teens and adults seeking quick screening tools and guidance about autistic traits, rather than offering a clinical diagnosis. The stated audience is "Teens and adults seeking autism screening tools".
How the product is provided
Autism Help App offers a short paid test or trial and an auto-renewing subscription model. Users access results and additional features via the website and an app. For official terms see autismhelpapp.com and the subscription terms at autismhelpapp.com/subscription-terms.
| Legal name | NeuraMetric OÜ |
| Headquarters | Tallinn, Estonia |
| Support | [email protected] |
| Trustpilot rating | 1.3/5 (46 reviews) |
How to cancel Autism Help App
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (Cancel Subscription page) | Open the online cancellation form at the official page and submit account details | Processed within 24 to 48 hours | Confirmation email | Easy |
| Send a cancellation request to [email protected] with account info | Processed within 24 to 48 hours after receipt | Confirmation email | Easy | |
| Phone | Not published - company does not list a customer phone number | Not published by Autism Help App | Not published by Autism Help App | Hard |
| Post (registered letter) | Send a signed cancellation request to the postal address | Processing time 24 to 48 hours after receipt; delivery time depends on postal service | Proof of postage and written reply | Medium |
| iOS / App Store | Cancel via Apple App Store subscription settings if billed through Apple | Immediate change in Apple settings; app provider processes cancellation within 24 to 48 hours | Apple confirmation screenshot + provider email | Medium |
| Android / Google Play | Cancel via Google Play subscription settings if billed through Google | Immediate change in Google settings; provider processes cancellation within 24 to 48 hours | Google confirmation screenshot + provider email | Medium |
Web (official cancel page)
- Open https://www.autismhelpapp.com/cancel-subscription.
- Complete the cancel subscription form with your account email and subscription ID.
- Submit the form and wait for a confirmation email. Processing time is usually 24 to 48 hours.
- If the subscription was charged after a trial, note the 48-hour notice requirement before the next billing date.
- Send an email to [email protected] from the address tied to your account.
- Subject line: "Cancel subscription - [Your email]" and include account email, billing ID and last 4 digits of card used.
- Ask for a written confirmation and a refund if you believe the charge was unauthorized.
- Keep the sent message and any replies as proof.
Phone
- No phone number is published by Autism Help App. If you find a number elsewhere, treat it with caution.
- If you are billed via Apple or Google, use their phone/support paths to report an unrecognised charge.
Post (registered letter)
- Prepare a signed letter with account email, subscription ID and statement "Please cancel my subscription immediately".
- Send by recorded or registered delivery to: Autism Help App, 7 Fairmile, RG9 2JR Henley-on-Thames, United Kingdom.
- Keep proof of postage and allow time for delivery; provider processing is typically 24 to 48 hours after receipt.
iOS / Android
- If charged through Apple: open your Apple ID subscriptions, select the subscription and choose Cancel.
- If charged through Google Play: open Google Play Subscriptions, select the subscription and Cancel.
- After cancelling with Apple/Google, email [email protected] to confirm provider-side cancellation and request confirmation email.
Cancel by reason
Cooling-off right (14-day digital contracts)
If you bought a subscription online, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless you expressly agreed that the service would start and you lost the right. To exercise the right provide your account email and date of purchase and request cancellation in writing.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - legislation.gov.uk
Technical issues preventing access (refund)
Research lists Technical Issues as an exception eligible for a full or partial refund if the issue prevents use and cannot be resolved within a reasonable timeframe. Required proof: screenshots, timestamps, correspondence showing attempts to fix the issue.
Unauthorized charges
If you see an unexpected subscription or charge, contact [email protected] and your card issuer. Required proof: bank statement showing the charge and your correspondence to the provider. Research notes refunds may be requested for unauthorized charges.
Price increase
If the provider raises the subscription price mid-contract and the terms allow termination for price rises, submit the provider notice (screenshot or email) and a cancellation request. Autism Help App subscription terms are available at autismhelpapp.com/subscription-terms.
Death of the subscriber
Contact [email protected] and provide a copy of the death certificate and proof of executor status or account ownership to request account closure and stop future charges.
End of commitment
If you have a fixed commitment period shown in your contract, cancellation rules in that contract apply. If no minimum commitment is published, the service allows cancellation with 48 hours notice before the next billing date. Applicable law: Consumer Rights Act 2015 for fairness and clarity of contractual terms.
Negotiate or save
Before cancelling: negotiate
Research does not report standard retention offers from Autism Help App. Users seeking to avoid cancellation should email [email protected] and request a retention offer or a pro rata refund if charged in error. Suggested message: state the charge amount, date, and request either cancellation with refund or a reduced-rate retention offer. Keep all responses as written proof.
What cancelling saves you
Example yearly saving calculations using published prices:
Monthly subscription charged in multiple user reports: £14.99 per month. Yearly cost = 14.99 x 12 = £179.88 per year.
Trial/test payments reported in research: £0.99 and 48-hour trial cost ranges £0.40 to £0.80. If you paid £0.99 then later were charged the monthly subscription, immediate saving by cancelling before next billing = £14.99. Annualised saving by cancelling a recurring plan = £179.88.
Cheapest real alternative listed here: NHS online resources and free screening information at no cost = £0. Saving versus a £14.99 subscription = 14.99 x 12 = £179.88 per year saved when switching to NHS resources priced at £0.
Legal protections and escalation
Relevant UK law
Primary protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Regulation 29 of the Consumer Contracts Regulations grants a 14-day cooling-off right for distance contracts for digital services in many cases. The Consumer Rights Act 2015 requires contract terms to be transparent and fair.
Auto-renewal and unfair practices
The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. If the provider obfuscates renewal charges, you can escalate the complaint as below.
How to escalate
1. Complain in writing to Autism Help App via [email protected] and keep evidence. 2. If unresolved, contact Citizens Advice and your local Trading Standards. 3. For card payments, request a chargeback from your card issuer or use Section 75 for qualifying card payments. 4. File a complaint with the relevant UK regulator or ombudsman if applicable.
What to do after cancelling Autism Help App
Check final billing and access
Autism Help App states subscription benefits remain available until the end of the current billing period. Confirm the date you will lose access in the provider confirmation email.
Data and account deletion
Request deletion or export of your personal data by emailing [email protected] or visiting the privacy page at https://www.autismhelpapp.com/privacy. Keep the provider response as proof of data actions.
Refund follow-up
If you requested a refund and received no reply within 14 days, escalate to your card issuer for chargeback and include copies of the cancellation confirmation and original charge.
Next steps and practical checklist
Complete this checklist after you decide to cancel:
- Open the official cancellation page and submit the web form.
- Send a cancellation email to [email protected] and request confirmation.
- Note the last billing date and ensure cancellation is at least 48 hours before next billing.
- Keep screenshots of subscription entries in Apple/Google if billed through app stores.
- Retain any confirmation emails or proof of postage.
- If refunded is refused, prepare evidence for a chargeback: bank statement, timestamps, correspondence.
Plans
Monthly subscription
£14.99
/ mois
Full assessment access for the subscription period; recurring monthly billing
Full assessment access for the subscription period; recurring monthly billing
No commitment. Billoff helps you cancel or adjust your Autism Help App subscription without hunting down every detail alone.
Pros & cons
Pros
Quick online screening tool accessible without clinical appointment
Subscription benefits remain available until the end of the billing period after cancellation
Multiple cancellation channels exist including an online form and email support
Cons
Trustpilot rating 1.3/5 with 46 reviews showing complaints about unexpected recurring charges
Research and reviews cite lack of transparency about future charges after small initial payments
Refunds often refused except in limited exceptions; customers report difficulty obtaining refunds
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Autism Health Hub
/ mois
Autism Health Hub focuses on UK-based resources and training rather than a simple screening subscription
NHS (online information and screening guidance)
£0
/ mois
Free official health guidance and signposting to NHS services
Autism Research Centre (University of Cambridge) - online questionnaires
£0
/ mois
Research-based autism questionnaires freely available
Countries where Autism Help App is available
Autism Help App is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Autism Help App subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Autism Help App subscription, whichever payment method you use.
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