Cancel Be Well the easy way

Service overview

Be Well is a wellness services provider founded in 2022 offering a mix of wellness subscriptions, a practitioner white-label wellbeing platform, and consumer wellness app features. Services include health coaching, IV therapy, meal delivery, bodywork and holistic programmes.

Who it is for

Be Well targets individuals seeking both practitioner-facing tools and consumer wellness experiences. The target audience includes practitioners needing a white-label wellbeing app and consumers looking for guided wellness content.

Company facts

Web - cancel in your account

1. Sign in to your Be Well account on the website or app.
2. Open Account or Billing settings.
3. Find active subscription and select Cancel or Turn off auto-renewal.
4. Confirm cancellation and save or screenshot confirmation.

iOS - cancel via App Store

1. Open the App Store on your iPhone or iPad.
2. Tap your profile photo then Subscriptions.
3. Select the Be Well subscription and tap Cancel Subscription.
4. Keep the App Store confirmation email or screenshot.

Android - cancel via Google Play

1. Open Google Play Store and tap Profile > Payments and subscriptions > Subscriptions.
2. Select the Be Well subscription and tap Cancel subscription.
3. Keep the Play Store confirmation screenshot or email.

Email - cancel by email

1. Compose an email to [email protected] with your full name, order number, subscription ID and explicit request to cancel and stop renewals.
2. Request a written confirmation and a date when the cancellation will take effect.
3. Keep the sent email and any reply as proof. If no reply in 48 hours, escalate by sending a registered letter.

Post - cancel by registered letter

1. Write a signed cancellation letter including name, address, order reference, and statement "I cancel my subscription and request termination of future payments".
2. Send to Be Well, Crown Way, CF14 3UZ Cardiff, United Kingdom by registered post and keep the proof of delivery.
3. Allow delivery plus processing time; request refund if within statutory cooling-off rights.

Cooling-off period - cancel within 14 days

For UK and EU customers you have a 14-day right to cancel contracts concluded online or off-premises. If you cancel within 14 days you are entitled to reimbursement. If you asked for services to start during the 14-day period, you must pay for the services provided up to the point you cancelled and Be Well must reimburse any excess payment. Source: Be Well terms and Citizens Advice. Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Be Well increases the recurring price mid-contract without your consent, you may cancel based on the change in contract terms. Provide the notice of price increase and your subscription record as proof. Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.

Moving abroad or change of circumstances

Moving location is not an automatic statutory ground unless the service cannot be provided at the new address. Provide proof of new address, tenancy agreement or utility bill. Be Well's published reasons accepted for cancellation are not exhaustive - confirm with their support email.

Death of subscriber

To cancel on grounds of the subscriber's death, send a copy of the death certificate and the account details to Be Well's support email or to the registered postal address. Legal effect: contractual termination by substitution of the estate's representative.

Legitimate ground - poor performance or faulty service

If services are not performed with reasonable care and skill you can claim breach under the Consumer Rights Act 2015. Required proof includes booking confirmations, records of appointments, screenshots, and correspondence showing substandard performance.

End of minimum commitment

If your plan had a minimum commitment period you may cancel at the end date; provide your original contract or welcome email. If Be Well has not published minimum commitment publicly, state the contract dates when you contact support.

Before cancelling: negotiate

Be Well has no widely reported retention offers in public sources. Customers report delays when using email and customer service. If you want to keep service at a lower price ask for a retention offer by email to [email protected] and request a specific priced plan or a temporary pause. Keep written offers and a deadline to accept.

What cancelling saves - compute your yearly saving

Use actual plan prices published for comparable Be Well offerings:

• BeWell Catalyst Founding Member: £25 x 12 = £300 per year.
• BeWell Catalyst Standard: £50 x 12 = £600 per year.
• EverWell Connect Monthly (competitor): £49 x 12 = £588 per year.
• EverWell Connect Annual upfront (competitor): £499 per year.
• Platform SMS cost example: £0.04 per message - 1,000 messages = £40.

Example savings: cancelling a BeWell Catalyst Standard plan at £50 monthly saves £600 per year. A cheaper alternative is an EverWell Connect Annual upfront at £499 per year, saving £101 versus paying £50 monthly for 12 months.

Consumer law that protects you

Key UK protections include the Consumer Contracts Regulations 2013 which give a 14-day cooling-off right for distance sales, and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats unclear auto-renewal terms and hard-to-cancel subscriptions as potentially unfair. If Be Well makes cancellation difficult, this may be reviewable under CMA guidance and the Consumer Rights Act 2015.

How to escalate

First complain to Be Well by email to [email protected] or by registered post to Be Well, Crown Way, CF14 3UZ Cardiff, United Kingdom. If unresolved, contact Citizens Advice for guidance at Citizens Advice. For qualifying card payments consider Section 75 or chargeback via your card issuer. If your complaint involves a regulated sector use the relevant ombudsman. For returns and refunds see gov.uk guidance.

Check final billing

Confirm the effective cancellation date and whether any final payment or proportional charge applies. If you cancelled within the 14-day cooling-off period and services started at your request, Be Well may charge for the portion provided; ask for a calculation.

Data and account access

Request confirmation of data retention and export if you want records or personal data. Keep copies of invoices, cancellation confirmations and proof of delivery for postal letters.

Re-activation

If you want to re-activate later, ask Be Well for the re-join procedure and whether previous pricing is guaranteed. Many apps require a new subscription purchase if an account remains cancelled.

Follow this checklist to cancel and protect your rights.

• 1. Log in and try to cancel in Account settings or use the app store cancellation for immediate stop of auto-renewal.
• 2. If you cannot cancel online, email [email protected] with name, order number and explicit cancellation request and ask for written confirmation.
• 3. If within 14 days of purchase, state you invoke your Consumer Contracts Regulations 2013 right to cancel and request reimbursement.
• 4. If no reply in 48 hours, send a signed registered letter to Be Well, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the proof of delivery.
• 5. Keep screenshots of cancellations, app store confirmations and all correspondence.
• 6. If a refund is refused incorrectly, contact Citizens Advice and your card issuer for chargeback or Section 75 if applicable.