Cancel Breeze Mental Health the easy way

Service overview

Breeze Mental Health is a digital mental health service offering mood tracking, journaling, mental health tests, therapy tools and premium content. The product is available as a free tier plus paid premium plans through the website and app stores.

Where it operates and who it serves

Breeze targets adults seeking mental healthcare services in specific US states: Ohio, Pennsylvania, Massachusetts, Maryland and Washington. The company was founded in 2023 and lists headquarters in Dublin, United States.

Company facts

Web - cancel via Breeze support

1. Open the Breeze website and go to the support or subscription management section. See subscription management.
2. Find the cancellation or contact form and send a clear statement: "Cancel my subscription" and include the email used for the account.
3. Keep the confirmation email from support as proof.

iOS - cancel via App Store

1. Open Settings on your iPhone.
2. Tap your name, then Subscriptions.
3. Find the Breeze subscription and tap Cancel Subscription to turn off auto-renewal at least 24 hours before the end of the trial or billing period.
4. Keep the Apple confirmation or screenshot as proof; deleting the app does not cancel the subscription.

Android - cancel via Google Play

1. Open Google Play Store on your device.
2. Tap your profile, go to Payments and subscriptions, then Subscriptions.
3. Select Breeze and tap Cancel subscription; cancel at least 24 hours before the trial or billing period ends.
4. Keep the Google Play confirmation or screenshot as proof.

Email

1. Send an email to [email protected] with subject "Cancel subscription" and include your account email and date you want cancellation to take effect.
2. Ask for written confirmation and save the reply as proof.

Post (registered letter)

1. Write a short statement: "I wish to cancel my Breeze Mental Health subscription" and include full name, account email and date.
2. Send by registered post to: Breeze Mental Health, 156 Great Charles Street, Queensway, B3 3HN Birmingham, United Kingdom.
3. Keep the proof of posting and delivery receipt.

Moving / change of residency

Rule - Breeze does not publish a specific moving policy. If you cannot use the service in your new location, you must contact support with proof. Required proof documents - copy of new address (utility bill or tenancy agreement) and a clear cancellation request sent to [email protected]. Applicable law - Consumer Contracts Regulations 2013 for distance contracts if within the initial 14-day cooling-off period.

Price increase

Rule - If Breeze increases the price for existing subscribers, you can cancel if the change is material. Required proof documents - copy of the price change notice or your billing showing the higher amount and your cancellation request. Applicable law - Consumer Rights Act 2015 protects against unfair terms; CMA guidance on auto-renewals applies.

Death of subscriber

Rule - Breeze has not published a death policy. Required proof documents - death certificate plus account holder details; send documents to [email protected] and request account termination. Applicable law - Consumer Rights Act 2015 where applicable.

Legitimate ground

Rule - Breeze accepts cancellations requested through the standard channels and allows withdrawal under statutory rights. Research does not list bespoke accepted legitimate grounds beyond statutory rights. Required proof documents - depends on ground: medical note for incapacity, formal notice for redundancy, or other supporting documents. Applicable law - Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

End of commitment

Rule - If you are on a rolling subscription, cancel at least 24 hours before the renewal date to prevent the next period charge. Required proof documents - confirmation of cancellation from App Store, Google Play or Breeze support. Applicable law - CMA guidance on clear renewal notices.

Cooling-off (14 day right to withdraw)

Rule - For UK residents, you have a 14-day right to withdraw from an online contract under Consumer Contracts Regulations 2013. If you asked Breeze to start performance within the period and acknowledged loss of the right, different rules apply. Required proof documents - a clear statement of withdrawal sent to [email protected] or to the postal address and evidence of the date you instructed them. Refund handling - reimbursement within 14 days using the same means of payment. Applicable law - Consumer Contracts Regulations 2013 and the legislation on cooling-off rights: cooling-off rights (2024).

Before cancelling: negotiate

Retention offers known - Research did not find specific, published retention discounts or pausation options offered by Breeze. To ask for a retention offer send a clear email to [email protected] requesting either a refund, a temporary pause or a discount. In the message state your current plan, billing date and the remedy you want. Keep any written offer from support as proof.

What cancelling saves you - maths

Compute annual cost and likely savings vs a cheaper alternative.

Examples based on Breeze published pricing:

• Premium monthly (Apple App Store) £29.99 x 12 = £359.88 per year.
• Premium annual (Apple App Store) £59.99 per year.
• Premium weekly (Google Play) monthly equivalent shown as approximately £25.96; annual = £25.96 x 12 = £311.52 per year.

Cheapest real alternative from competitors: Bupa Well+ Silver at £20 per month equals £20 x 12 = £240 per year. Savings vs Breeze monthly plan: £359.88 - £240 = £119.88 saved per year if you switch from Breeze monthly £29.99 to Bupa Well+ Silver. Savings vs Breeze annual plan: £59.99 - £240 = -£180.01 (Breeze annual is cheaper than Bupa in that comparison). Always compare exact features before switching.

Key UK consumer laws

Relevant laws include the Consumer Contracts Regulations 2013, which give a 14-day cooling-off right for online contracts, and the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill and bans unfair contract terms. The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair.

How to escalate

Step 1 - Complain to Breeze first in writing (email [email protected] or registered post). Step 2 - If unresolved, get advice from Citizens Advice. Step 3 - For payment-backed disputes, ask your card issuer for chargeback or Section 75 if the payment qualifies. Step 4 - If the dispute relates to regulated financial services, contact the Financial Ombudsman Service; otherwise use alternative dispute resolution recommended by Citizens Advice. Cite the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 in your complaint.

Access and service after cancellation

When you cancel, auto-renewal is disabled immediately but you retain access until the end of the paid period. Deleting the app does not cancel the subscription; keep confirmation of cancellation.

Data, final billing and re-activation

Request a final billing statement and ask Breeze to confirm whether your account data will be deleted or retained. To re-activate, subscribe again through the same channel you used originally (App Store, Google Play or website). Keep all confirmation emails and screenshots in case of later billing disputes.

Use this checklist to cancel and protect yourself from further charges.

• Find your renewal date and cancel at least 24 hours before it to prevent a charge.
• If subscribed via Apple, cancel in Settings > Subscriptions and save the Apple confirmation.
• If subscribed via Google Play, cancel in Play Store > Subscriptions and save the Google confirmation.
• If subscribed on the website, email [email protected] with "Cancel subscription" and save the reply.
• If you want a refund and you are within 14 days of purchase, state your right to withdraw under the Consumer Contracts Regulations 2013.
• If billing continues after cancellation, prepare proof (screenshots, emails, receipts) and contact your card issuer for chargeback if needed.
• Send a registered letter to Breeze Mental Health, 156 Great Charles Street, Queensway, B3 3HN Birmingham, United Kingdom if written contact fails.