Cancel Breeze Wellbeing the easy way

Overview

Breeze Wellbeing is a mental health and self care mobile app offering mood tracking, journaling, guided exercises, quizzes and premium mental health tools. The app targets people with anxiety, depression, bipolar disorder, ADHD symptoms, and users seeking self-development.

How the product is sold

Breeze offers a Free tier and several Premium subscription options sold through its website and via app stores. In-app purchases and recurring subscriptions are available through the Apple App Store and Google Play Store. Deleting the app does not cancel an active subscription.

Company facts

Web cancellation (recommended)

1. Go to Breeze subscription cancellation page or the account cancellation flow on Breeze website. For social login users see this support article.
2. Enter the email address associated with the subscription.
3. Open the magic login link sent to your email and follow the cancellation button in the portal.
4. Confirm cancellation and save any on-screen confirmation or email for your records.

Cancel on iOS (Apple App Store)

1. Open Settings on your iPhone and tap your name, then Subscriptions, then find Breeze Wellbeing.
2. Tap Cancel Subscription and confirm. Alternatively open the App Store, tap your profile, Subscriptions, select Breeze and cancel.
3. Keep the Apple confirmation email or screenshot as proof.

Cancel on Android (Google Play)

1. Open Google Play Store, tap your profile icon, Payments and subscriptions, Subscriptions, select Breeze Wellbeing and tap Cancel subscription.
2. Keep the Google Play confirmation email or screenshot.

Cancel by post

1. Write a registered letter to Breeze Wellbeing, include your full name, email used for the account, subscription plan and a clear statement: "I request cancellation of my Breeze Wellbeing subscription."
2. Send to: Breeze Wellbeing, 156 Great Charles Street, Queensway, B3 3HN Birmingham, United Kingdom.
3. Keep delivery receipt as proof.

Cooling-off period (withdrawal within 14 days)

If you bought your subscription online from breeze-wellbeing.com you are entitled to a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To withdraw, inform Breeze by e-mail before the 14-day window expires. Reimbursement must be made within 14 days using the same payment method as the initial transaction. If you gave express consent to start digital content during the withdrawal period you may lose the right to a full refund for digital content already supplied; this follows the digital content exception in the Consumer Contracts Regulations 2013.

Applicable law: Consumer Contracts Regulations 2013.

Price increase

If Breeze increases your subscription price mid-contract and you are entitled to terminate under your subscription terms, gather the change notice and your account details and send a cancellation request citing the price change. If the contract allows termination for price increases and a termination clause applies, you may cancel without penalty. Check the general subscription terms at Breeze general subscription terms.

Applicable law: Consumer Rights Act 2015 protections against unfair contract terms.

Death of the subscriber

If the subscriber dies, send proof (death certificate) and the account email to Breeze support with a request to cancel and close the account. Breeze does not publish a specific policy for death on public pages; provide proof and request confirmation in writing.

Applicable law: Consumer Rights Act 2015 where relevant to contract termination.

Legitimate ground (service not performed with reasonable care and skill)

If Breeze fails to provide services with reasonable care and skill, you may claim breach of contract under the Consumer Rights Act 2015. Collect screenshots, timestamps, and any correspondence showing the defect. Request either correction, a price reduction, or cancellation and refund where appropriate.

Applicable law: Consumer Rights Act 2015.

End of commitment

For annual or fixed-term plans you may cancel before the next renewal date using the web portal or your App Store account. To avoid renewal, cancel at least 24 hours before the end of the current period as stated in Breeze terms. Check Breeze terms of use for contractual renewal details.

Before cancelling: negotiation options

Breeze public materials and user reports do not list standard retention discounts or loyalty reductions. Some customers have reported receiving refunds after contacting customer service for unexpected charges, but Breeze has no published general retention offer. To try to negotiate, contact support through the help pages, describe your reason, request a refund or a discounted plan, and provide transaction details. Example message: "I want to cancel my subscription and request a refund for the recent charge of £24.99. My account email is [email]. Please confirm cancellation and refund." Use the support article flow at Why was I charged? to open a ticket.

What cancelling saves you - exact maths

Compare common Breeze prices and yearly totals:

• Premium Monthly: £29.99 x 12 = £359.88 per year.
• Premium Annual: £59.99 per year.
• Saving by switching from Monthly to Annual: £359.88 - £59.99 = £299.89 per year.
• Premium Weekly (Apple) shown: £33.30 per week x 52 = £1,731.60 per year.
• Premium Weekly (Google Play) shown: £23.96 per week x 52 = £1,246. - exact calculation 23.96 x 52 = £1,246. - note: weekly plans are expensive annually.

Cheapest real alternative among listed competitors: Vitality health insurance headline price shown in research: £44 monthly = £528 per year. Breeze Premium Annual at £59.99 is substantially cheaper than Vitality. Example: Switching from Breeze Monthly (£359.88) to Breeze Annual (£59.99) saves £299.89 per year.

Key UK consumer law

Contracts for online purchases are subject to the Consumer Contracts Regulations 2013, which provide a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 allow withdrawal within 14 days and a full refund unless you explicitly consented to immediate performance of digital content. If you agreed in writing to start the digital service during the cooling-off window and acknowledged loss of the right to withdraw, refunds may be limited to proportional amounts for services already used.

Escalation routes

First complain to Breeze via their support flow. If unresolved, contact Citizens Advice for guidance and escalate to enforcement routes: use Section 75 or chargeback via your card issuer for qualifying card payments, and report unfair auto-renewal or hard-to-cancel practices to the Competition and Markets Authority guidance channels. The Consumer Rights Act 2015 protects against disproportionate cancellation penalties.

Confirm cancellation and keep proof

Keep screenshots of the cancellation confirmation screen, any confirmation emails, and receipts. If you cancelled through Apple or Google Play keep the store confirmation email as proof of subscription termination.

Data and access

After cancellation you may retain access until the end of the paid period. For account deletion, follow Breeze account deletion procedures on their site; note that deleting the app does not cancel billing. If you wish your data removed, request account deletion via Breeze support and retain confirmation.

Final billing and refunds

If you qualify for a refund (14-day cooling-off or an approved refund request), expect reimbursement within 14 days of the cancellation notice for web purchases paid by card. For purchases via Apple or Google Play, contact the relevant store for refunds; Breeze cannot grant refunds for store purchases.

Follow this checklist to cancel and protect yourself:

• Find the subscription account email used to sign up.
• Cancel at least 24 hours before the next billing date to prevent renewal.
• If cancelling on the web use the magic login link flow and save on-screen confirmation.
• If you used Apple or Google Play cancel via your store account and keep the store confirmation email.
• If you want a refund and you are within 14 days, send a withdrawal notice referencing Consumer Contracts Regulations 2013.
• If you see unexpected charges save bank statements and contact your card issuer to request chargeback if necessary.
• Keep a record of all correspondence and confirmation numbers for 12 months.