Cancel Calmify the easy way

Service overview

Calmify is a digital CBT-based mental health service run by GenAI LLC that offers chat and guided sessions, sleep stories and breathing exercises. Plans range from a free tier to paid monthly, quarterly and annual subscriptions and a lifetime option.

Who it is for

Calmify targets adults aged 18 and over seeking cognitive behavioural therapy style guidance, self-help content and on-demand mental wellbeing tools.

How Calmify is delivered

Calmify is delivered through its website and mobile apps and includes text-based messaging and a library of guided audio sessions. The service states it provides continuous access while a subscription is active.

Cancel via the Calmify website

1. Go to calmify.ai and sign in to your account.
2. Open your account settings and select Manage Subscriptions.
3. Choose the active subscription and click Cancel. Keep a screenshot of the on-screen confirmation.
4. Expect to retain access until the end of the current paid term; watch for a confirmation email.

Cancel on iPhone or iPad (Apple App Store)

1. Open the Settings app and tap your name at the top.
2. Tap Subscriptions and find Calmify in the list.
3. Tap Cancel Subscription and keep a screenshot of the cancellation screen or the cancellation email from Apple as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app and tap your profile icon.
2. Tap Payments & subscriptions then Subscriptions and select Calmify.
3. Tap Cancel subscription and save the Play Store confirmation screenshot or email as proof.

Cancel by email

1. Send an email to [email protected] with subject line 'Cancel subscription' and include your account email and subscription ID if known.
2. Keep your sent message and any reply from Calmify as proof. Research shows support can take two weeks or more to respond.

Cancel by post

1. Write a signed letter stating your name, account email, subscription to cancel and request termination.
2. Send the letter by registered post to Calmify, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the return receipt.
3. Processing may take up to 14 working days after receipt.

Phone cancellation

Calmify does not publish a phone cancellation number. If you require phone support, locate any phone number on your billing statement or the Calmify app; otherwise use email or post.

Moving abroad

If you move abroad and your bank or card can no longer be used, cancel via the website or app and update billing details. Provide proof such as a utility bill or new address if Calmify requests it. No specific Calmify rule was published; statutory rights remain.

Price increase

If Calmify increases the price of an existing subscription you can cancel and request a refund for any period after the increase if you do not accept the new terms. Keep a copy of the notice and your cancellation. Relevant law: Consumer Contracts Regulations 2013.

Death of subscriber

To cancel after the death of a subscriber, contact Calmify by email or post with a copy of the death certificate and your authority to act (probate or letter of administration). Calmify has not published specific instructions; use Citizens Advice or Trading Standards if refused.

Legitimate ground for refund (misleading or technical failure)

Calmify may issue refunds if you can prove you were misled about the service, experienced technical issues preventing use, or were charged incorrectly. Keep timestamps, screenshots and correspondence. If Calmify refuses, escalate to your card issuer for chargeback or to Citizens Advice and Trading Standards. Applicable law: Consumer Rights Act 2015.

End of commitment

If you have an annual plan, cancel at least 30 days before renewal to prevent the next year charging. For monthly and quarterly plans, provide at least 14 clear working days notice before the next billing date.

Cooling-off (change of mind)

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period from the day after the contract is entered into to cancel and receive a full refund. If digital content was provided with your prior express consent and you agreed to waive the right, a full refund may not apply. Cite: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Calmify customer reports show support often attempts retention by offering changes to the subscription or asking about affordability. When you contact support, explicitly request a written retention offer such as a temporary discount, pause or lower-tier plan. Example wording: 'I want to cancel. Are there any written offers to lower my monthly cost or pause my plan? Please confirm in writing.' Keep all responses. Calmify has been reported to respond slowly and to propose changing the subscription rather than immediate cancellation.

What cancellation saves you - yearly calculations

Compute yearly cost based on Calmify published prices:

• Monthly plan: £12.99 x 12 = £155.88 per year.
• Quarterly plan (monthly equivalent): £10.99 x 12 = £131.96 per year (Calmify lists £131.96 annual).
• Annual plan: £99.99 per year (listed).
• Standard plan: £5 x 12 = £60 per year (Calmify lists annual £50).
• Premium plan: £12.50 x 12 = £150 per year (Calmify lists annual £125).

Cheapest competitor from the list provided: Aviva Health at £40 monthly, £480 annual. Example savings versus Aviva if switching out of Calmify annual use:

• Saving compared to Aviva using Calmify Monthly: £480 - £155.88 = £324.12 per year.
• Saving compared to Aviva using Calmify Annual: £480 - £99.99 = £380.01 per year.

Key UK consumer law

Relevant laws include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14 day cooling-off period for contracts concluded online or off premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and the regulator

The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If you believe Calmify makes cancellation unduly difficult, raise a complaint with Citizens Advice consumer service and Trading Standards. See Citizens Advice - cancelling a service.

Refund avenues and payment disputes

If Calmify refuses a lawful refund, you can ask your card issuer for a chargeback or, for qualifying credit card payments over £100 and under Section 75, seek redress through the card provider. If escalation is needed, contact Citizens Advice or Trading Standards and keep all correspondence and evidence.

Official Calmify terms

Read Calmify's own terms at https://www.calmify.ai/terms-and-conditions for contractual details and cancellation clauses.

Access after cancellation

When you cancel, you retain access until the end of your current paid billing period. Cancellation does not provide immediate refund of the current term unless you qualify under the 14 day cooling-off period or have another legal ground for refund.

Check final billing

Confirm your bank or card is not charged after the final billing date. Calmify uses continuous payment authority; removing your card without cancelling may not stop charges. If charged after cancellation, use the proof of cancellation and contact your card issuer to dispute the charge.

Data and re-activation

Request any personal data you need before the account closes or use the account to export data. To re-activate, sign in and choose a plan; refund policies for re-activation are in Calmify terms. If you need to keep records of communications, save emails and screenshots.

Follow this checklist to cancel Calmify and protect yourself:

• Log into Calmify and cancel via Manage Subscriptions; save a screenshot of confirmation.
• If you subscribed via Apple or Google, cancel through the App Store or Google Play and save proof.
• If you do not receive a confirmation email within 48 hours, email [email protected] and keep your sent message and any replies.
• If email support is slow, send a registered letter to Calmify, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
• Record the date you sent cancellation and the last billing date to check for further charges.
• If you are within 14 days of signup, state your right to a refund under the Consumer Contracts Regulations 2013 and request a full refund.
• If Calmify continues to bill after cancellation, contact your card issuer for chargeback and contact Citizens Advice for escalation.