Cancel Finwell Financial Heal the easy way

Service overview

Finwell Financial Heal is a financial wellbeing service and employer benefit product line that provides financial education, measurement tools, consultancy and coaching. The offer includes individual Financial Health Scores, employee programmes and bespoke employer packages.

Who uses it

Finwell targets employers, HR teams and individual employees seeking financial education and workplace benefits. The target audience includes individuals, SMEs, large employers and organisations seeking data-led wellbeing programmes.

Company facts

Web cancellation steps

1. Go to your Finwell account or the sign-up portal at https://sign-up.finwellscore.com/.
2. Log in with your email and password.
3. Open account or subscription settings and select Cancel subscription.
4. Save or screenshot any on-screen confirmation and keep confirmation emails.

iOS cancellation steps

1. If you subscribed via Apple App Store, open iPhone Settings.
2. Tap your name, then Subscriptions, find Finwell and tap Cancel Subscription.
3. Retain the Apple confirmation as proof.

Android cancellation steps

1. If you subscribed via Google Play, open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Finwell and Cancel subscription, keep the Google receipt.

Phone cancellation steps

1. Find contact details on the official contact page at https://news.finwellscore.com/contact/.
2. Call during business hours and request cancellation, quote your account email and subscription ID.
3. Request a reference or confirmation email and note date and time of the call.

Email cancellation steps

1. Send a recorded email to [email protected] with subject line: "Cancellation request - [Your name]".
2. Include full name, account email, plan name, and requested cancellation date.
3. Keep the sent email and any reply as proof.

Post cancellation steps

1. Write a signed letter including your full name, account email, plan name and a statement: "I request cancellation of my Finwell Financial Heal subscription."
2. Send by Royal Mail Recorded Delivery to: Finwell Financial Heal, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Retain the Recorded Delivery receipt and delivery confirmation as proof.

Moving abroad or change of residence

If you move and the service no longer applies, provide proof of new address such as a utility bill or signed tenancy agreement and request cancellation. The company must follow terms in your contract. If your move makes the service impossible to provide, cite the contract clause and request a refund for unused periods. Applicable law: Consumer Rights Act 2015.

Price increase

If Finwell increases the price mid-contract without your consent and the contract does not allow the increase, you can cancel for breach of contract. Provide the original contract and the notice of price increase. If the contract permits increases, check the exact wording; the Competition and Markets Authority flags unclear auto-renewal or unfair terms. Applicable law: Consumer Rights Act 2015 and CMA guidance on unfair contract terms.

Death of the subscriber

Next of kin or executor should send a copy of the death certificate and request termination of subscription and refund of any unused period. Include proof of entitlement to manage the deceased estate if requested.

Legitimate ground (service not provided with reasonable care and skill)

If the service has not been delivered with reasonable care and skill, you can request termination and a refund under the Consumer Rights Act 2015. Gather evidence such as screenshots, emails and dates showing the fault or missing service. Applicable law: Consumer Rights Act 2015.

End of commitment or minimum term

If your contract has a fixed term, you can cancel at the end date without penalty. If the company auto-renews and did not give clear renewal notice, you may have a right to cancel and challenge auto-renewal under CMA guidance. Provide your original contract or renewal notice when requesting cancellation. Applicable law: Consumer Contracts Regulations 2013 and CMA guidance on auto-renewal.

Cooling-off period (14 days)

For contracts concluded online, by phone, or off-premises, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. To use this right provide the cancellation notice within 14 days of contract formation and request a full refund. If you asked for the service to start within the 14 days and acknowledged loss of cancellation rights, the refund may be limited to the unused portion. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Research did not report specific retention offers published by Finwell Financial Heal. To ask for retention or savings, email [email protected] or use the contact page at https://news.finwellscore.com/contact/ and request one of the following: a discount, a pause on payments for one month, a downgrade to a lower tier or a one-off refund if you are within 14 days. Use a clear subject and include account details.

What cancelling saves you - example calculations

Individual Finwell plan price: Financial Health Score (Individual) at £19.95 per month.

Yearly cost calculation: 19.95 x 12 = 239.40 GBP per year.

Other representative Finwell prices you may avoid: FinWELL Strategy - Digital (SME) one-off £495, FinWELL Strategy - Digital (Large Employer) one-off £695, FinWELL Strategy - Digital (Very Large Employer) one-off £950.

Cheapest real alternative from verified URLs: Simplyhealth health plan at example entry-level private cover. For a comparable basic health plan, typical market entry prices start under £10 monthly but exact Simplyhealth plan pricing is published on their official page at https://www.simplyhealth.co.uk/health-plan. Compare features and pick the cheapest plan that matches your need before cancelling.

Key UK consumer laws

Your main legal protections are the Consumer Contracts Regulations 2013 which give a 14-day cooling-off period for online, phone or off-premises contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and unfair terms

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If renewal terms were not clearly presented at point of sale you can challenge the renewal and request cancellation and refund.

Refund deadlines and escalation

If you cancel within the 14-day cooling-off period, Finwell must refund within 14 days of your notice under the Consumer Contracts Regulations 2013. If you cannot resolve a refund or cancellation, escalate to the trader first, then seek guidance from Citizens Advice or the Financial Ombudsman Service if the product is a regulated financial product. For card payments consider Section 75 or chargeback via your card issuer.

Check final billing and refunds

Confirm the date the cancellation takes effect and any final charge to your card. If you cancelled within 14 days, expect a refund within 14 days. Keep bank statements as proof of refund or remaining charge.

Access and data

Request confirmation in writing that your account access will end on the cancellation date. If you want your personal data deleted, send a Subject Access Request or deletion request to [email protected] and keep copies of your request.

Re-activation and re-subscription

If you decide to re-subscribe later, note that some employer or bespoke programmes require new contracts. Re-subscription may be at the then-current price and may require a new minimum term.

Follow this checklist to cancel with proof and protect your rights.

• Find your account email and subscription ID.
• Decide cancellation method: post recorded delivery gives best proof.
• If cancelling within 14 days, send cancellation and request full refund under Consumer Contracts Regulations 2013.
• Send email to [email protected] and keep sent items.
• If posting, send a signed letter to Finwell Financial Heal, 20-22 Wenlock Road, N1 7GU London and keep the Recorded Delivery receipt.
• Keep copies of all communications and screenshots of on-screen confirmations.
• If a refund does not arrive within 14 days after cancellation within the cooling-off period, contact your card issuer for chargeback or Section 75 if applicable.