Cancel Good Life the easy way

Service overview

Good Life is a membership service offering Good Life Plus subscription tiers, prize draw entries, loyalty points and partner discounts. The brand operates Good Life Plus plans including monthly and annual subscriptions and one-off Instant Win Packs.

Who runs it and audience

Good Life Companies is the legal entity. The group is owned by NorthBridge PE, headquartered in Celebration, United States, founded in 2012. The stated target audience includes independent financial advisors and business owners, though the service is consumer-facing through Good Life Plus membership options.

Company facts

Web cancellation (recommended for speed)

1. Sign in to your Good Life account at the official site or the app.
2. Navigate to Account or Subscriptions and choose Cancel membership.
3. Follow the on-screen steps and confirm cancellation.
4. Save the cancellation confirmation screen and save any confirmation email.
5. Check your bank statement on the next billing date to confirm no further charges.

iOS cancellation

1. If you subscribed via the Apple App Store, open Settings on your iPhone.
2. Tap your name, then Subscriptions, select the Good Life subscription and tap Cancel Subscription.
3. Keep the Apple subscription confirmation screenshot and email for proof.
4. If you do not see the subscription, use the App Store receipt as evidence.

Android cancellation

1. If you subscribed via Google Play, open the Google Play Store app.
2. Tap the profile icon, then Payments and subscriptions, then Subscriptions.
3. Select Good Life and tap Cancel subscription, then keep the Google Play confirmation email.

Phone cancellation

1. Call Good Life support if a phone number is available from their site or account portal.
2. Ask for a cancellation reference number and the name of the agent.
3. Follow up by email to request written confirmation of the cancellation.

Email cancellation

1. Send a clear cancellation request to [email protected] from the email linked to your account.
2. Include your full name, account email, last 4 digits of payment card, and requested cancellation date.
3. Request confirmation by return email and retain the sent message and any reply.

Post cancellation (most reliable proof)

1. Write a cancellation letter including name, account details and signature.
2. Send by recorded delivery to: Good Life, Hanbury Street, E1 6QR London, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof of your request.

Moving address - change of residence

If you are moving and the service is no longer available at your new address, send proof of new address such as a tenancy agreement or utility bill along with your cancellation request. Good Life does not publish a specific relocation policy; include proof and ask for written confirmation. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Good Life increases the price of your subscription, you may have the right to cancel if the contract terms promised a fixed price or if the increase is not clearly described in the terms. Provide the notification showing the price increase and your account details. Relevant law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Death of subscriber

In case of the subscriber's death, provide a death certificate and proof of your authority to act for the estate. Request cancellation and refund of any prepaid period if permitted by the contract. Good Life does not publish specific bereavement rules; supply the documents and ask for written confirmation.

Legitimate ground - what Good Life accepts

Research did not publish a list of legitimate grounds that Good Life specifically accepts beyond the standard statutory rights. Use statutory grounds such as cooling-off cancellation within 14 days, proof of unwanted charge, or documented unilateral price change. Relevant law: Consumer Rights Act 2015.

End of commitment

If your contract term ends, submit a cancellation request at least 14 to 30 days before the next billing date to avoid auto-renewal. Keep written confirmation of the end date and your cancellation submission.

Cooling-off period

If you purchased the service at a distance or off-premises, you have a 14-day cooling-off period starting the day after the contract was formed. If the service started during that period at your request, Good Life may charge you proportionally for services provided up to cancellation. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For more on how cooling-off works see Citizens Advice - Cancelling a service.

Before you cancel: negotiate

Research shows Good Life offers retention incentives such as free trials and membership upgrades in some cases. When you call or email to cancel, explicitly request offers: a free month, discount on the next billing, or a switch to the annual plan price. If you have evidence of unexpected charges, mention that to strengthen your request. If no retention offer is provided, note that Good Life has a record of making helpful retention conversations but does not publish a standard list of offers.

What cancellation will save you - concrete math

Compare common Good Life plans to annual costs.

Good Life Plus Standard monthly: 11.99 x 12 = 143.88 per year.

Good Life Plus Platinum monthly: 19.99 x 12 = 239.88 per year.

Good Life Plus VIP monthly: 29.99 x 12 = 359.88 per year.

Good Life Plus Standard Annual: 99.99 per year.

Savings examples: switching from Standard monthly to Standard Annual saves 143.88 - 99.99 = 43.89 per year.

Promotional VIP first month example: VIP promotional first month 50% off = 14.99 for month one. Instant Win Packs start at 0.67 each as one-off purchases.

Cheapest real alternative listed in research: Vitality at 44.00 per month, or 528.00 per year. Cancelling Good Life Standard monthly at 11.99 saves 143.88 per year compared to staying; switching from Good Life VIP monthly 29.99 to Vitality monthly 44.00 would increase cost by 14.01 per month.

Key consumer laws in the UK

The main protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations give a 14-day cooling-off right for most distance and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and hard-to-cancel practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Good Life makes cancellation unduly difficult, this may breach consumer protection law. Keep records of every cancellation attempt.

How to escalate a dispute

First complain to Good Life in writing and keep evidence. If unresolved, get independent advice from Citizens Advice. For payments with a credit card you may be able to use Section 75 or contact your card issuer for chargeback. If the issue concerns a regulated sector, escalate to the relevant ombudsman or contact Which for guidance on the Consumer Contracts Regulations at Which - Consumer Contracts Regulations.

Check access and services

Confirm the date your access ends and whether you retain benefits until the end of the paid period. If you accessed services during a 14-day cooling-off period, expect a prorated charge for services provided up to cancellation.

Data and receipts

Request a copy of any account data you need, and save confirmation emails, receipts and the final billing statement. If the subscription was via Apple or Google, keep their receipts as additional proof.

Final billing and refunds

Under the Consumer Contracts Regulations you should receive a refund within 14 days of cancellation when cancellation occurs within the cooling-off period. If you cancel outside that period, refunds depend on Good Life terms. If you do not receive a due refund, contact your card issuer to request chargeback and consider Section 75 for eligible card payments.

Re-activation

If you want to re-join later, check whether you will be offered the same price or a different plan. Document any re-subscription offers before accepting them.

Follow this checklist to make your cancellation effective and well documented.

• Find your account email and payment details.
• Decide your cancellation method: web or recorded post for strongest proof.
• If cancelling within 14 days of purchase, state you are using your statutory cooling-off right.
• If cancelling by post, send a recorded delivery letter to Good Life, Hanbury Street, E1 6QR London, United Kingdom and keep the receipt.
• If cancelling by email, send from the account email to [email protected] and request confirmation.
• If cancelling via Apple or Google, keep the App Store or Google Play confirmation for your records.
• Save any confirmation emails, screenshots or call reference numbers.
• Check your next bank statement and set a calendar reminder to verify no renewed charge was taken.
• If you are charged after cancellation, contact your card issuer for chargeback or Section 75 advice.