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We generate and send your cancellation letter to GOSH by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of GOSH agreement
Step-by-step guide to cancel GOSH (MyGOSH / GOSH Global) in the UK, plus rights, refunds and alternatives. Free app details and contact routes.
| Fastest method (name it + why) | Website or mobile app closure procedure - available inside GOSH services and immediate confirmation in-app |
|---|---|
| Effective delay | Immediate on confirmation of closure |
| Notice period | 14 days (statutory cooling-off where the contract is a distance contract) |
| Cancellation fee | £0 |
| Minimum commitment | None |
| Phone + hours | Not published by GOSH |
| Postal address for registered letter | GOSH, Great Ormond Street, 4th Floor, Variety Club Building (VCB), WC1N 3JH London, United Kingdom |
Great Ormond Street Hospital for Children NHS Foundation Trust provides specialist paediatric healthcare and digital patient services such as MyGOSH and the GOSH Global app for international referrals.
MyGOSH gives patients and families access to electronic patient records, appointment management, test results and secure messages with the clinical team. GOSH Global supports international and private patients with consultant profiles and referral tools.
Children who require specialist hospital care and their families, plus clinicians and international referrers using the GOSH Global service.
| Service | MyGOSH / GOSH Global |
|---|---|
| Price | Free (MyGOSH and GOSH Global for Mac) |
| Main feature | Electronic patient record access and appointment management |
| Support | [email protected] and service support addresses |
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Website / App | Use the closure procedure in MyGOSH or GOSH Global to close the account or remove access | Immediate to 24 hours | In-app confirmation or email | Easy |
| iOS (App Store) | Cancel the subscription via Apple ID subscriptions if any paid item was purchased through Apple | Immediate; access retained until period end | Apple confirmation email or screenshot | Medium |
| Android (Google Play) | Cancel via Google Play subscriptions; refunds follow Google Play rules | Immediate; access retained until period end | Google Play confirmation | Medium |
| Send an email to [email protected] or [email protected] requesting account closure | Up to 7 days for response | Email reply | Easy | |
| Phone | Call support if a phone number is provided in your account or clinical correspondence | Depends on availability | Call reference number if provided | Medium |
| Post (registered letter) | Send a signed written cancellation to the hospital postal address | 5-10 working days processing | Proof of postage and signed letter | Hard |
You may cancel if the service cannot be provided at your new address or if your care transfers to another provider. Required proof: a copy of a new address document (utility bill or tenancy agreement) and the account identifier. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 when the contract is a distance contract.
If a paid service increases price at renewal and the increase was not agreed in the original contract, you may be entitled to cancel. Required proof: the price increase notification received from GOSH. Applicable law: Digital Markets, Competition and Consumers Act 2024 renewal cooling-off requirements and Consumer Rights Act 2015 on fairness of terms.
Close the account by providing a copy of the death certificate and the account details. Required proof: death certificate and proof of relationship or authority over the deceased's affairs. Applicable law: Consumer Rights Act 2015 regarding contract termination on discrete grounds of incapacity and estate administration.
GOSH may close or terminate accounts. If GOSH closes an account for reasons not attributable to the user, a refund of any unused balance is available where required by law. Required proof: GOSH closure notice or correspondence from support. Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.
If the service had a fixed commitment period, cancellation can occur at the end of that period without charge. Required proof: contract or confirmation of the end date. Applicable law: Consumer Rights Act 2015 for contractual fairness and the Consumer Contracts Regulations 2013 where relevant.
For contracts concluded at a distance or off-premises, you have a 14-day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Required proof: clear statement of cancellation sent within 14 days and the account details. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Research contains no published retention offers from GOSH for MyGOSH or GOSH Global. To request alternatives or support, contact [email protected] or [email protected] and ask for account options, data export or temporary deactivation. When you contact support, state the exact change you want and request written confirmation of any offer.
MyGOSH price calculation: £0 monthly x 12 = £0 per year.
GOSH Global for Mac price calculation: £0 monthly x 12 = £0 per year.
Cheapest competitor in our research: WPA at £23 monthly. Calculation: £23 x 12 = £276 per year.
Other competitor annual prices for comparison: Vitality £44 x 12 = £528 per year; Bupa £44.89 x 12 = £538.68 per year; Aviva £47 x 12 = £564 per year. Switching from free GOSH services to a paid alternative increases annual costs; cancelling the free service itself saves £0 per year.
The regulating acts are the Digital Markets, Competition and Consumers Act 2024 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Competition and Markets Authority's Digital Markets Unit (DMU) enforces parts of the 2024 Act.
Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off period for most distance and off-premises contracts. Cancellation is exercised by a clear statement to the trader. If services started with your express consent, the right to withdraw from digital content may be waived.
The Consumer Rights Act 2015 requires services to be provided with reasonable care and skill and prevents enforcement of unfair terms such as disproportionate cancellation penalties or unreasonable notice periods. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal practices as potential unfair practices.
1) Complain to GOSH support first with evidence. 2) If unresolved, get advice from Citizens Advice: Citizens Advice cancellation guidance. 3) For regulated financial purchases use the Financial Ombudsman Service. 4) For card payments consider Section 75 or chargeback through your card issuer. 5) The DMU within the CMA enforces the Digital Markets, Competition and Consumers Act 2024: 2024 Act - cooling-off rights.
MyGOSH provides access to electronic patient records including test results and messages. After cancellation request a copy or export of your medical record if you want local access.
Most MyGOSH and GOSH Global services are free. For paid balances or in-app Coins, GOSH policy states purchases are final except where mandatory consumer protection law requires a refund. If GOSH closes an account for reasons not attributable to you, they will refund any unused balance where required by law.
Ask GOSH for its data retention policy and whether deletion or anonymisation will follow account closure. To reactivate, follow the account creation steps in-app or contact support for help re-linking a patient record.
Keep written confirmation, screenshots, email replies and proof of postage. These documents are essential if you escalate a dispute.
Use this checklist to cancel and protect your rights.
£0
/ mois
Access to electronic patient record, review and reschedule appointments, view health summary and test results, request repeat prescriptions, secure communication with medical team, share record with other health professionals.
£0
/ mois
Dual language app (English and Arabic) for international and private patients, browse clinical specialities and consultants, search by consultant, instant referral and enquiries.
No commitment. Billoff helps you cancel or adjust your GOSH subscription without hunting down every detail alone.
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GOSH is available in many countries. Here are several frequently cited markets:
What you should know about GOSH subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your GOSH subscription, whichever payment method you use.
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