Cancel Hims UK the easy way

Overview

Hims UK is the United Kingdom division of HIMS & HERS UK LIMITED, a digital healthcare provider that sells prescription medications, over-the-counter products and personalised treatment programmes by subscription. The UK service offers treatment categories such as weight loss, erectile dysfunction and hair loss, delivered by mail after an online clinical assessment.

How it works

Customers complete an online medical review. If treatment is clinically appropriate, Hims UK arranges dispensing through its pharmacy partners and ships products on a subscription schedule chosen by the customer. Prescription products are subscription-based and may be offered monthly, quarterly, semi-annually or annually depending on the product.

Company facts

See the terms for service details: Hims UK Terms and Conditions.

Web - Care Portal Messaging

1. Log in to your Hims UK Care Portal.
2. Open the Messaging section.
3. Send a message to Account Support stating "Cancel my subscription" and include your full name and order number.
4. Keep a screenshot of the sent message and any reply as proof.
5. Allow at least 48 hours before the next order processing date for the cancellation to take effect.

Email

1. Compose an email to [email protected] or [email protected].
2. Subject line: "Cancel my subscription - [Your full name] - [Order number]".
3. Include the next order date shown in your account if possible.
4. Send and save the sent email and any reply as proof.
5. Allow at least 48 hours before the next order processing date for the cancellation to take effect.

Post

1. Prepare a registered letter addressed to: Hims UK, 27 Mortimer Street, W1T 3BL London, United Kingdom.
2. Include your full name, account email, order number and a clear statement: "Please cancel my subscription immediately."
3. Send by recorded delivery and keep the proof of posting and delivery receipt.
4. Processing by Hims UK may add several working days; post early to meet the 48 hours requirement before the next order.

Phone

1. Hims UK does not publish a direct customer phone number in its help pages; the recommended routes are Care Portal Messaging or email.
2. If you locate a number via account pages, ask for the agent's name and a confirmation email after the call.

Official help documentation notes cancelling via the Messaging section of the Care Portal and by email as supported methods. See the pharmacy terms for dispensing-related issues: Hims UK Pharmacy Terms.

Moving - change of address

If you move and the new address prevents delivery, notify Account Support via Care Portal Messaging or email and include proof of new address such as a council tax bill or utility bill. Hims UK will need the new address to confirm whether delivery is possible. Applicable law: Consumer Contracts Regulations 2013 for distance contracts if you cancel before despatch.

Price increase

If Hims UK increases the price of a subscription, customers may cancel before the new price takes effect and receive a refund for any products not provided. Keep the notification from Hims UK and your cancellation message. This is a contractual change; the company states customers will be refunded in full for products not provided when they terminate due to price increases.

Death of subscriber

If the subscriber dies, an authorised representative should contact [email protected] or write to the registered address and include a copy of the death certificate and proof of authority to act for the estate. The company will cancel the subscription for safety and logistics reasons and refund amounts paid for products not dispatched where applicable.

Legitimate ground - clinical decision

If a clinician decides continuing treatment is not appropriate for safety reasons, Hims UK may cancel the subscription and will refund any amounts paid for products not received after termination. Required proof: clinic record notification from Hims UK. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.

End of commitment

Hims UK does not publish a mandatory minimum commitment for all products. If your product had a defined minimum period in your order, provide the order confirmation as proof to confirm whether you have reached the end of the commitment. If no commitment was published, you may cancel following the company's cancellation process.

Cooling-off (14 day right to cancel)

For distance contracts concluded online, consumers have a 14-day cooling-off period under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling-off period starts the day after the contract is entered into. If you cancel within 14 days before dispatch you are entitled to a refund of sums paid, subject to deductions for any services you asked to start. To exercise this right, notify Hims UK via Care Portal Messaging or by emailing [email protected]. See the Government regulation: The Consumer Contracts Regulations 2013 and guidance: Citizens Advice - Cancelling a service.

Before you cancel - try negotiating

Hims UK does not publish standard retention discounts on public pages. If you want a price reduction or a pause, contact Account Support via the Care Portal Messaging or email and ask explicitly for a plan pause, cheaper frequency (quarterly instead of monthly) or a clinician-led review to change treatment. Request a written confirmation of any offer and the final billing schedule. The company offers plan customisation in its public product descriptions but does not publish fixed discounts.

What cancelling saves - math based on published prices

Calculate yearly savings using current published starting prices on the Hims UK site.

Weight Loss Programme (Wegovy) from £69 per month: 69 x 12 = £828 per year.

Weight Loss Programme (Mounjaro) from £129 per month: 129 x 12 = £1,548 per year.

Daily Tadalafil from £21 per month: 21 x 12 = £252 per year.

Viagra Connect from £5.83 per use. If used once per month, annual cost = 5.83 x 12 = £69.96 per year.

Generic Sildenafil from £2.36 per use. If used twice per month, annual cost = 2.36 x 24 = £56.64 per year.

Cheapest named competitor from our research: Bupa Well+ Bronze at £15 per month = 15 x 12 = £180 per year. Switching from Wegovy at £69 per month to Bupa Well+ Bronze saves: £828 - £180 = £648 per year.

Key consumer law

United Kingdom consumer protections that apply include The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which grants a 14-day cooling-off period for distance contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and hard-to-cancel practices

The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If you believe cancellation terms are hidden or difficult to execute, raise the issue with Hims UK first and keep written records. If not resolved, contact Citizens Advice for next steps and the relevant regulator.

How to escalate

1. Complain to Hims UK in writing (Care Portal Messaging or email) and keep copies.

2. If unresolved, seek guidance from Citizens Advice: Citizens Advice.

3. For card payments, consider chargeback via your card issuer or Section 75 if the payment qualifies.

Check final billing

After cancellation, monitor your payment method for any refunds due for products not supplied. Hims UK states that if the pharmacy is unable to supply a product, a full refund will be issued as soon as possible if payment has already been processed. If cancellation happens within 48 hours of the next billing date, payment for the next product delivery may still be taken.

Access and prescriptions

Any active prescriptions dispensed remain subject to pharmacy rules. Hims UK does not accept returns of prescription medications once shipped for health and safety reasons. If you wish to restart treatment later, sign in and follow the re-activation or new order process in your Care Portal.

Data and records

Request a copy of your medical records or treatment history by contacting [email protected]. Keep confirmation of cancellation and any clinician notes that explain treatment changes for your personal medical records.

Use this checklist immediately after you decide to cancel so you have proof and avoid unwanted charges.

• Log in to your Care Portal and send a cancellation message to Account Support; take a screenshot of sent message.
• If you prefer email, send to [email protected] or [email protected] and save the sent mail.
• Note the next order processing date from your account and ensure cancellation is sent at least 48 hours before that date.
• Keep proof: screenshot, confirmation email or recorded delivery receipt.
• Check bank/card for any pending charges and request refunds if products were not dispatched.
• If you cancel within 14 days of the initial contract, state you are exercising your Consumer Contracts Regulations 2013 cooling-off right.
• If you have a clinical concern, request clinician confirmation in writing that treatment is stopped for safety reasons.