Cancel Hims the easy way

Company overview

Hims is a digital healthcare company operating in the UK that provides subscription-based treatment plans and prescription services for erectile dysfunction, hair loss, weight loss and other conditions. The company connects users to clinicians via online consultations and dispenses medication via partner pharmacies.

Key services

Products include prescription erectile dysfunction medications, branded over-the-counter ED medications, daily treatments for hair loss and clinical weight loss programs that may include GLP-1 drugs where clinically appropriate. See Hims product pages for details on specific conditions.

Company facts

Web - Care Portal Messaging steps

1. Log in to your Hims account and open the Care Portal or Messaging section.
2. Create a new message titled "Cancel subscription" and specify your account email, order number and the subscription product to cancel.
3. Request a written confirmation and a final billing date.
4. Save a screenshot of your sent message and the reply for proof.

Email steps

1. From the email address tied to your Hims account, send an email to [email protected] or [email protected].
2. Include your full name, account email, order number and clear instruction: "Cancel my subscription immediately."
3. Request a confirmation email with the cancellation date and any refund details.
4. Keep the confirmation email as proof.

Post - registered letter steps

1. Write a signed letter with your full name, account email, order number and statement: "I cancel my subscription."
2. Send it by registered post to Hims, 27 Soho Square, W1D 3QR London, United Kingdom.
3. Retain the postal tracking and signed delivery receipt.
4. Request written confirmation from Hims and keep any reply for records.

Phone / App notes

1. Hims does not publish a dedicated UK phone cancellation number in its public policies; use Care Portal Messaging or email for fastest confirmation.
2. If you have Hims app access with Messaging, follow the Care Portal Messaging steps above to receive in-app and email confirmation.

If you submit a cancellation within 48 hours of your next billing date, payment for the next delivery will still be taken. If a clinician cancels your plan for safety reasons, Hims will refund amounts paid in advance for products not yet received.

See Hims terms for subscription details: Official terms and conditions.

Cooling-off period (Change of mind within 14 days)

Rule: For distance contracts entered into online, you have a 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts from the day the contract is entered into or for goods from the day you receive them.

Required proof: Your account details and a clear dated statement that you cancel under the 14-day cancellation right. Hims may rely on health and safety rules for medicines; for products that are dispensed and cannot be returned, the refund may be limited. Law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (legislation.gov.uk).

Price increase

Rule: If Hims increases the price of a product during an active subscription and you terminate the subscription because of that increase, Hims states you have a right to a full refund for any products not provided after termination.

Required proof: Notification from Hims of the price increase and your written cancellation referring to the increase. Law: Consumer Contracts Regulations 2013 and Hims terms reference your right to refund for products not provided.

Moving abroad or relocation

Rule: Hims does not explicitly list relocation as an automatic cancellation ground in public terms. If you cannot receive deliveries at your new address or Hims is not available in your destination, submit proof to request cancellation.

Required proof: Proof of new address such as a utility bill, tenancy agreement or government-issued document together with a cancellation request. Applicable law: Consumer Rights Act 2015 may apply to service performance obligations if Hims cannot deliver service.

Death of the subscriber

Rule: Termination for death is accepted by traders as legitimate grounds. Provide documentation to stop future billing.

Required proof: Death certificate and authorization from the estate representative or executor. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 considerations for contract termination.

Legitimate clinical grounds

Rule: If a Hims clinician determines that continued treatment is not appropriate for patient safety reasons (for example adverse side effects), Hims may cancel the subscription and refund any advance payments for products not yet received.

Required proof: Clinical decision by Hims clinician; Hims will provide the cancellation and refund under its clinical safety processes. Applicable law: Consumer Rights Act 2015 and Hims terms and conditions.

End of commitment

Rule: Hims subscription frequency can be monthly, quarterly, semi-annual or annual. Where an explicit minimum commitment period exists it will be shown at point of purchase; Hims does not publish a universal minimum commitment in public policies.

Required proof: Your original order confirmation showing subscription frequency or term. Applicable law: Contract terms must be fair under the Consumer Rights Act 2015.

Before you cancel: how to negotiate with Hims

Retention offers publicly reported by Hims are not disclosed in Hims public materials. There is no published list of discounts or retention packages. To attempt negotiation, follow these steps:

1. Contact Hims via Care Portal Messaging or [email protected] and state you want to keep the service but need a lower monthly cost.
2. Request options: pause deliveries, change delivery frequency (monthly to quarterly), or switch to a lower-cost product variant.
3. Ask for a written offer and a final effective date for any change.

What cancelling saves - yearly cost calculations

We calculate annual costs using Hims published monthly prices and show exact savings if you cancel these plans.

• Wegovy at £69 per month: 69 x 12 = £828 per year.
• Mounjaro at £129 per month: 129 x 12 = £1,548 per year.
• Daily Tadalafil at £21 per month: 21 x 12 = £252 per year.
• Viagra Connect from £5.83 per use - if used weekly 5.83 x 52 = £303.16 per year.
• Sildenafil generic from £2.36 per use - if used weekly 2.36 x 52 = £122.72 per year.

Cheapest competitor option in our research: AccessGP Plus membership at £99 per month, which annualises to £99 x 12 = £1,188 per year. If you are cancelling a Hims Wegovy plan at £828 per year, switching to AccessGP Plus would increase cost, not reduce it. Always compare the specific treatment price rather than membership fees.

Key UK consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide a 14-day cooling-off period for most online contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prevents unfair contract terms. The Competition and Markets Authority (CMA) scrutinises unclear auto-renewal and hard-to-cancel subscription practices.

Useful official reference: Consumer Contracts Regulations 2013 and Hims terms: Hims terms and conditions.

How to escalate a cancellation dispute

1. Complain to Hims in writing and keep copies of all communication. 2. If unresolved, contact Citizens Advice for guidance on next steps. 3. If the issue involves misleading auto-renewal or unfair contract terms, report to the CMA. 4. For card payments, consider Section 75 or a chargeback with your card issuer where applicable.

Statutory remedies include refunds within 14 days of the trader being informed of cancellation under the Consumer Contracts Regulations 2013 where the law applies.

Check final billing and refunds

Expect any refund to be returned to the original payment method. Hims states refunds for products not supplied will be issued; refunds are not guaranteed if a shipment cannot be stopped before dispatch, particularly for prescription medicines.

Access to clinical records and data

Request confirmation of account closure and whether your clinical notes remain accessible. For privacy and data access rights, request a copy of your personal data from Hims support. Keep a copy of the confirmation email for future reference.

Re-activation and new orders

You can rejoin Hims services later if clinically eligible. New orders will require a fresh online consultation and clinician approval as per Hims clinical process.

Use this checklist to cancel and document the process.

• Find your account email and order number in your Hims account or confirmation emails.
• Decide cancellation channel: Care Portal Messaging or [email protected] is fastest.
• Send a clear cancellation message: include name, account email, order number and the phrase "Cancel my subscription" plus desired effective date.
• Submit cancellation at least 48 hours before next billing to avoid the next charge.
• Save confirmation emails, in-portal messages or postal receipts as proof.
• If you expect a refund, note the original payment method and request refund timing in writing.
• If you run into problems, collect all correspondence and escalate to Citizens Advice or consider a card chargeback/Section 75 claim.