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Subject : Cancellation of Kilo Health agreement
Step-by-step 2026 guide to cancel Kilo Health subscriptions in the UK. Includes cancellation channels, legal rights, refunds and a 4.1/5 rating note.
| fastest method (name it + why) | iOS App Store or Google Play - immediate in-account cancellation; instant confirmation from the store |
|---|---|
| effective delay | Immediate when cancelled via App Store or Google Play; for website cancellations delay not publicly disclosed by Kilo Health |
| notice period | 24 to 48 hours before the next billing date to avoid being charged |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Kilo Health |
| phone + hours | Not published by Kilo Health |
| postal address for registered letter | Kilo Health, Antakalnio str. 17, LT-10312 Vilnius, Lithuania |
Kilo Health is a private health and wellness technology company founded in 2013 that operates multiple branded apps offering personalised meal plans, workout programs, tracking tools and digital nutrition content. The company reports around 10 million subscribers and about 500 employees, headquartered in Vilnius, Lithuania.
Kilo Health offers subscription-based digital programs that include meal plans, recipes, exercise guides and progress tracking. Subscriptions often start with a low-cost trial and then renew at a higher monthly rate. Multiple branded apps under the Kilo Health group have distinct pricing tiers and premium add-ons.
| Full legal name | Kilo Health |
|---|---|
| Headquarters | Vilnius, Lithuania |
| CEO | Žygimantas Surintas |
| Founded | 2013 |
| Employees | ~500 |
| Subscribers | 10 million |
| Annual revenue | $100M-$500M |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Kilo Health site / app portal) | Use the self-service portal link in your confirmation email or account settings to cancel | Not published by Kilo Health | Confirmation email or portal confirmation | Medium |
| iOS (Apple App Store) | Cancel via Settings > your name > Subscriptions | Immediate | Apple subscription cancelled notice in account | Easy |
| Android (Google Play) | Cancel via Google Play app > Profile > Payments & subscriptions > Subscriptions | Immediate | Google Play cancellation confirmation | Easy |
| Email the support address shown on the specific app or confirmation email requesting cancellation | Not published by Kilo Health | Copy of sent email and any reply | Medium | |
| Post (registered letter) | Send a Recorded Delivery letter to the registered address with clear cancellation statement | Not published by Kilo Health | Recorded Delivery receipt | Medium |
| Phone | Phone number not published; contact details not publicly disclosed | Not published by Kilo Health | Not published by Kilo Health | Hard |
If you move outside the service area for the specific branded app, provide proof of new address such as a utility bill or rental agreement. Kilo Health does not publish a specific relocation policy; include proof with your cancellation request and ask for account closure confirmation. Applicable law: Consumer Contracts Regulations 2013 when the contract was purchased online (see the Regulations).
If Kilo Health raises the subscription price mid-contract and you do not accept the change, state your refusal in writing and request termination. Provide the original pricing screenshot or billing statement and the notice of price increase. If the price change was not properly communicated, Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 protect you against unfair terms.
To cancel after a subscriber's death, send the subscription details and a death certificate to support via email or by post to the registered address. Kilo Health does not publish a dedicated bereavement policy; the death certificate is the standard required proof for account closure by third parties.
If you started using the digital service during the 14-day cancellation period and explicitly agreed to immediate performance, Kilo Health may claim payment for the used portion. If digital content was fully accessed, the right to a refund can be lost. Required proof: timestamps, download history or account activity logs. Applicable law: Consumer Contracts Regulations 2013 (Regulations).
If you are at the natural end of a fixed term, cancel before renewal by following the Web, store or post process. Required proof: your account subscription details or billing statement showing the end date.
Under the Consumer Contracts Regulations 2013 you have a 14-day right to cancel services bought online. If you cancel within 14 days you are entitled to a full refund except for the portion of the service you used with your agreement. Provide order confirmation and the cancellation notice. Applicable law: Consumer Contracts Regulations 2013 (text).
No specific retention promotions for Kilo Health are published in the available research. If you want to request retention offers, email support and ask for a loyalty discount, extension or a different plan. Example message: "I wish to cancel because of price. Do you offer a discounted monthly rate or a longer-term plan with a lower monthly cost?" Keep all replies as written proof.
Use these representative Kilo Health prices from available research:
If you cancel a 1 month rolling subscription at £25, you save £25 each remaining month. Example: cancelling at month 1 avoids a full year cost of 25 x 12 = £300. A common cheaper real alternative to Kilo Health subscriptions is a supervised health plan from a provider such as SimplyHealth; for basic comparison see SimplyHealth health plan. For a concrete competitor price, Vitality Health lists a monthly example of £44 and annual £528 for its health insurance offering; that product is aimed at different coverage and is priced at £44 per month in the research data.
Two main UK laws apply: Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for most online service contracts and rules about refunds. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair terms.
The Competition and Markets Authority (CMA) treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If renewal terms were not clearly communicated, the cancellation period can be extended under the Consumer Contracts Regulations 2013.
First complain to the trader in writing and keep evidence. If unresolved, seek guidance from Citizens Advice. For card payments consider Section 75 or a chargeback via the card issuer. If the dispute involves regulated financial services, escalate to the relevant ombudsman. For details of the 14-day right see the official Regulations: Consumer Contracts Regulations 2013.
After cancellation, check whether you retain access until the end of the paid period or lose access immediately. Keep a copy of the cancellation confirmation and recent bank or card statements. If you were charged after cancellation, compile timestamps and contact support requesting a refund.
If you want your account data, request an export of your account information from Kilo Health. If you later re-activate, confirm whether previous data will be restored or you must start a new profile. Send any data requests in writing to the support channel listed in your app.
If you require a refund, quote your order number and date, attach proof of cancellation and request a refund in writing. Under the Consumer Contracts Regulations 2013 refunds should be made within 14 days of the trader receiving the cancellation notice if it applies.
Use this checklist to stop further billing and preserve evidence.
£0 for trial week (common promotional price £1-£5 first week)
/ mois
Full program access including meal plans, recipes, workout guides, tracking features for the trial period
£25
/ mois
Personalised meal plans, workout programs and progress tracking billed monthly
£10
/ mois
Lower monthly equivalent when paid annually; personalised plans and long-term tracking
No commitment. Billoff helps you cancel or adjust your Kilo Health subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£44
/ mois
Vitality combines health insurance with a rewards-for-healthy-living program.
/ mois
SimplyHealth offers structured health plans and dental and optical cover options.
Ranges from £8 to £25 depending on plan length
/ mois
Multiple apps with similar features but brand-specific pricing and trials
Kilo Health is available in many countries. Here are several frequently cited markets:
What you should know about Kilo Health subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Kilo Health subscription, whichever payment method you use.
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