Cancel Lean with Lilly the easy way

Overview

Lean with Lilly is a subscription fitness app and digital training platform operated by Lean Fitness Limited and founded by Lilly Sabri in 2020. The service provides guided workouts, nutrition guidance and programme tracking through an app and web portal.

Main features

Members access workout programmes, video sessions, and recipe guidance. The service is delivered as digital content accessible immediately after subscription.

Company facts

Website cancellation - step by step

1. Open leanwithlilly.com and sign in with the email used to subscribe.
2. Go to Account or Billing in your profile.
3. Choose Manage Subscription and select Cancel.
4. Keep the on-screen confirmation and any confirmation email.

iOS cancellation - step by step

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top, then Subscriptions.
3. Find Lean with Lilly and choose Cancel Subscription.
4. Save the cancellation confirmation screen or email from Apple.

Android (Google Play) cancellation - step by step

1. Open the Google Play Store app.
2. Tap your profile icon, then Payments and subscriptions > Subscriptions.
3. Select Lean with Lilly and tap Cancel subscription.
4. Save the confirmation email or screenshot from Google.

Email and support ticket cancellation - step by step

1. Open the Help Centre at Lean with Lilly support.
2. Create a ticket describing your request and include your account email.
3. Ask for written confirmation that the subscription has been cancelled.

Cancel by post - step by step

1. Write a clear cancellation letter including your full name, account email, and request to cancel.
2. Send by registered post to Lean with Lilly, Priestley Road, RG24 9NL Basingstoke, United Kingdom.
3. Keep proof of postage and a copy of the letter.

Moving abroad

If you relocate permanently and need to cancel, send proof of address change (utility bill or tenancy agreement) with a support ticket. Lean with Lilly does not publish a specific relocation policy; supply the document and request cancellation confirmation. Applicable law: Consumer Contracts Regulations 2013 for information rights.

Price increase

If Lean with Lilly raises the subscription price mid-contract, you may cancel under contract terms if the change was not previously accepted. Provide the price notice received from the company as proof. Where statutory rights apply, consumers may rely on contract terms and the Consumer Rights Act 2015 when a price rise breaches unfair terms.

Death of subscriber

To cancel after the death of an account holder, provide a death certificate and the subscriber email. Support must be asked by the next of kin or executor via a support ticket. Lean with Lilly does not publish exact steps but accepts ticketed requests.

Service not supplied or poor performance

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. If the app fails to deliver promised digital content, send evidence (screenshots, error logs) and request cancellation and remedy. If Lean with Lilly does not resolve, escalate to Citizens Advice or the CMA.

End of commitment and renewal

For plans that renew automatically, cancel before the renewal date using the same channel you used to subscribe. Research shows subscriptions must be cancelled through the original purchase channel; if you subscribed on the website, cancel on the website. Applicable law: Digital Markets, Competition and Consumers Act 2024, Chapter 2 on subscription contracts.

Cooling-off period

Under the Consumer Contracts Regulations 2013 there is a 14-day cooling-off period for online purchases. For digital content, the exception applies if you gave express consent and confirmed you would lose the right to cancel once download or streaming started. Supply order details and date of first access when claiming the cooling-off right.

Before you cancel: how to negotiate

Research shows Lean with Lilly handles account issues through support tickets. There is no public record of standard retention discounts. To request a retention offer, open a support ticket via Lean with Lilly help centre, explain your reason to leave, and ask whether a promotional rate is available. Mention the plan you are on and the renewal date.

What cancelling saves you - yearly calculation

Use the service pricing to calculate annual cost:

• Monthly plan at £16.99: 12 x £16.99 = £203.88 per year.
• Quarterly plan billed £39.99 every 3 months: 4 x £39.99 = £159.96 per year. Equivalent monthly rate £13.33.
• Annual plan billed £119.99: 1 x £119.99 = £119.99 per year. Equivalent monthly rate £9.99.

Annual saving examples if you cancel the Monthly plan and switch to the Annual plan: £203.88 - £119.99 = £83.89 saved per year.

Cheapest real alternative from competitors

From the competitors listed in research, Bupa appears cheapest for a comparable monthly cost at £15 per month or £180 per year. Compare annual costs: Lean with Lilly Annual £119.99 versus Bupa annual £180. The cheapest Lean with Lilly option is £119.99 per year. Competitor prices: Vitality £44/month or £528/year, Bupa £15/month or £180/year.

Key UK consumer laws

The main protections for subscription services are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024, Chapter 2 on subscription contracts, added specific rules on renewals and cooling-off rights. The Competition and Markets Authority (CMA) enforces unfair auto-renewal practices.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off period for online contracts. For digital content, the right to a refund is lost if the consumer gave express consent and confirmed they would lose the right once download or streaming started. See the government text at Digital Markets, Competition and Consumers Act 2024.

How to escalate if Lean with Lilly refuses

Step 1 - complain to Lean with Lilly via support ticket and preserve all correspondence. Step 2 - contact Citizens Advice for guidance and, if applicable, use chargeback with your card issuer or Section 75 for qualifying card payments. Step 3 - report unfair renewal or cancellation barriers to the CMA or local Trading Standards.

Check access and final billing

After cancellation, confirm whether access continues until the end of the paid period. Lean with Lilly states subscriptions are digital content; they do not publish exact termination timing. Keep a copy of the confirmation email and check your bank statement for final charges.

Account data and re-activation

If you plan to return, note that deleting your account may remove saved progress. To reactivate, sign in and resubscribe via the original channel or app store. If you need data exported, request it via support ticket to [email protected].

Handling unwanted renewals

If you were charged after attempting to cancel, open a support ticket immediately and keep screenshots of your cancellation attempt and bank transactions. If Lean with Lilly refuses and you paid by card, seek chargeback or Section 75 help with your card provider where applicable.

Use this checklist to cancel cleanly and keep proof.

• Find how you subscribed - Website, Apple, or Google Play.
• Cancel using the same channel you used to subscribe.
• Save on-screen confirmation, emails and screenshots.
• Record the date and time of cancellation.
• If no immediate confirmation, open a support ticket at Lean with Lilly help centre.
• If needed, send a registered letter to Lean with Lilly, Priestley Road, RG24 9NL Basingstoke, United Kingdom, and keep proof of postage.
• Check your bank statement for any post-cancellation charge and pursue chargeback or Section 75 if appropriate.