Cancel LivingWell the easy way

LivingWell in one line

LivingWell operates fitness clubs and wellbeing services in the United Kingdom, offering personalised training programmes and digital content partnerships such as Les Mills On Demand. Clubs are commonly sited within Hilton Hotels and local leisure locations.

Who runs it and where

LivingWell is headquartered in Watford and led by Managing Director Adrian Ramlu. The business was founded in 2007 and employs around 24 people.

Company facts

The table below summarises key facts.

Web (member portal)

1. Find your local LivingWell club page on livingwell.com.
2. Log in using your membership credentials if a portal exists for your club.
3. Look for a membership or account section and an option to cancel or end your membership. If no cancel button is visible contact the club directly.
4. If cancellation is accepted ask for a written confirmation email or screenshot of your cancellation date.

iOS and Android (app subscriptions)

1. If you subscribed to a LivingWell digital service through Apple or Google, open the App Store or Google Play subscriptions area.
2. Locate the LivingWell or Les Mills On Demand subscription and choose Cancel Subscription. App-store cancellations take effect at the end of the current billing period.
3. Keep the app-store confirmation email as proof of cancellation.

Phone

1. Find the phone number for your local club on the official site or your joining paperwork; LivingWell does not publish a single national phone number.
2. Call during club hours and state your request to cancel. Ask for the cancellation date and a reference or email confirmation.
3. Record the time and name of the staff member who handles your request.

Email

1. Send an email to your club or the address shown on your membership contract asking to Cancel your membership and include your full name, membership number and desired end date.
2. Request a written confirmation and allow 14 working days for a reply.
3. If you receive no reply, send a registered letter as a formal notice.

Post (registered letter)

1. Write a signed cancellation letter with your full name, membership number and request that the membership end after the 30 day notice period.
2. Send it by recorded delivery to LivingWell, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Royal Mail signed-for receipt as proof of delivery and the start of notice.

Moving - change of address

If you cannot reasonably use your club because you move a long distance, request cancellation with a proof of new address such as a signed tenancy agreement, utility bill or council tax letter. LivingWell's published Terms and Conditions do not list every accepted proof; supply official documents and keep copies. Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Price increase

If LivingWell raises your membership price mid-contract, you may have a contractual right to cancel if the terms set out a unilateral price increase and allow termination. Provide the written price increase notice you received and request termination and final billing. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and fairness rules under the Consumer Rights Act 2015.

Death of the subscriber

Send a copy of the death certificate and a request from the executor or next of kin to cancel the membership and stop direct debits. Keep copies of all documents and a postal or email delivery receipt.

Legitimate ground accepted by LivingWell (what to supply)

LivingWell's publicly available material does not list a definitive list of all accepted legitimate reasons. Typical acceptable proofs are medical certificates, moving documents and death certificates. Supply the specific official document relevant to your reason and ask for written acceptance. Applicable law: Consumer Rights Act 2015.

End of commitment / minimum term

If you are at the end of a minimum term, you must provide explicit notice as required by your contract. If your contract renews monthly after the minimum term, a 30 day notice period applies for monthly-pay memberships. Check your joining paperwork for any minimum term clause. Applicable law: Consumer Rights Act 2015.

Cooling-off period (14 day refund right)

For contracts concluded at a distance (online, by phone or mail) you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The cooling-off starts the day after you enter the contract. If you asked LivingWell to start the service within the 14 days they can charge for the part of the service already provided. If digital content is downloaded or streamed with your express consent, the right to cancel can be lost. See Which - Consumer Contracts Regulations for details.

Before cancelling: how to negotiate with LivingWell

Research shows no widely published national retention offers from LivingWell. When you contact your club ask explicitly for a retention offer - examples you can request are: freeze of direct debit for relocation, downgrade to a lower tier, waiver of joining fee, or a short promotional rate. Ask the staff to put any offer in writing and request the end date and price in writing. If you were offered a promotional 3 month membership when joining, note that some online 3-month promotional memberships end automatically at the promotion end and require club contact to continue.

What cancelling saves - exact maths

Use the real published digital prices associated with LivingWell and its partners.

Les Mills On Demand after a 60-day free trial: £7.94 per month. Yearly cost calculation: £7.94 x 12 = £95.28 per year.

Live Better (GLL app for non-members): £9.50 per month. Yearly cost calculation: £9.50 x 12 = £114.00 per year.

Compare with the cheapest competitor listed: Simplyhealth at £23.00 per month. Yearly cost calculation: £23.00 x 12 = £276.00 per year.

Verdict: the LivingWell-associated digital plan Les Mills On Demand at £95.28 per year is cheaper than the competitor health plan Simplyhealth at £276.00 per year. If your goal is a low-cost digital workout subscription, cancelling an expensive gym membership and keeping Les Mills On Demand at £7.94 per month could save the difference between your current gym cost and £95.28 per year. Exact club gym pricing is not publicly published and must be checked with your local LivingWell club.

Key UK consumer laws and regulators

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. For financial products (including some insurance-linked services) the Financial Conduct Authority has oversight. Citizens Advice provides practical consumer help and guidance.

Cooling-off, unfair terms and escalation

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for distance contracts (online, phone, mail order). Services provided at your request during the cooling-off can be charged pro rata. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects consumers from unfair contract terms and disproportionate cancellation penalties.

If LivingWell refuses a valid cancellation or refund

First complain to LivingWell in writing and keep evidence. If the contract is a financial service, you can escalate to the Financial Ombudsman Service. For non-financial matters contact Citizens Advice for step-by-step help. You can also consider card chargeback or Section 75 for qualifying card payments. Read Citizens Advice guidance on cancelling a service at Citizens Advice - Cancelling a service and Which guidance on distance contracts at Which - Consumer Contracts Regulations.

Check access and final dates

Confirm the date your membership ends and whether you retain access until the end of the 30 day notice. Keep written confirmation showing the final charge date and the end of access.

Data and direct debits

Cancel any active direct debits with your bank only after you have written proof of the cancellation date from LivingWell. Request deletion or portability of your personal data under UK data protection rules if you no longer want LivingWell to hold your profile.

Final billing and refunds

If you are due a refund, LivingWell states that refunds, if applicable, will be subject to deduction of cancellation fees and administered within 14 working days of cancellation. LivingWell also states no refunds will be offered within 7 days of the assignment date for certain services. Keep bank statements and correspondence until any refund is received.

Re-activation

If you want to rejoin later, ask for any re-joining fees and promotions in writing when you cancel. Some clubs run promotional rates for returning members; confirm those offers before re-joining.

Use this checklist to complete a clean cancellation and preserve your rights.

• 1. Locate your membership contract or welcome email and note the membership number and any minimum term.
• 2. Decide your cancellation channel - in person, email or registered letter gives the strongest proof.
• 3. If cancelling by post, send a signed letter by recorded delivery to LivingWell, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• 4. If cancelling by phone, get the staff member's name and ask for written confirmation by email or post.
• 5. Keep all confirmation emails, screenshots and receipts until you have received any final refund or the end of the notice period.
• 6. If you used a credit card and the club refuses a refund you believe you are owed, contact your card issuer about Section 75 or chargeback.
• 7. If you entered the contract online within the last 14 days, consider exercising your 14 day cooling-off right under the Consumer Contracts Regulations 2013.