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We generate and send your cancellation letter to Medela by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Medela agreement
Step-by-step guide to cancel Medela orders, return rules, refund rights and contact channels. Includes Trustpilot rating 3.3/5 and official links.
| fastest method (name it + why) | Phone - (+44) 0161 7760400, because Medela can cancel an order before dispatch immediately when contacted by phone (per shop.medela.co.uk). |
|---|---|
| effective delay | Notify within 14 days from the day after delivery to return products for change of mind; immediate if cancel before dispatch (per Medela returns policy). |
| notice period | 14 days cooling-off to notify for returns after delivery; 0 days to cancel before dispatch (Consumer Contracts Regulations 2013). |
| cancellation fee (amount or 0) | £0 to cancel before dispatch; return postage cost charged to customer for change of mind; Medela pays returns postage if product is faulty or misdescribed (per Medela returns policy). |
| minimum commitment | None - Not published by Medela for subscription commitments on product purchases. |
| phone + hours | +44 0161 7760400 - hours not published by Medela. |
| postal address for registered letter | Medela, Hatters Lane, WD18 8YH Watford, United Kingdom |
Medela is a manufacturer and retailer of breastfeeding products, medical suction and related accessories. The company sells retail breast pumps, hospital-grade rental pumps and breastfeeding accessories through its UK web shop and clinical channels.
Medela targets mothers, babies, patients and healthcare professionals with products from wearable pumps to hospital-grade rental systems. The UK shop lists pumps, rental options and accessories.
| Legal name | Medela (Medela AG) |
|---|---|
| Founded | 1961 |
| Headquarters | Baar, Switzerland |
| CEO | Thomas Golücke |
| Employees | ~1,500 |
| Support email | [email protected] and [email protected] |
| Annual revenue | $700M |
Official company information is available via the global Medela site and the UK shop contact pages. See Medela about and Medela contact.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web (customer account) | Log in to your Medela account, locate the order, use the returns/cancellation form or link in the shipping confirmation email. | 5-30 minutes to submit request; processing depends on dispatch status. | Confirmation email or order status update. | Easy |
| Phone | Call +44 0161 7760400 and request cancellation before dispatch or request returns instructions after delivery. | Immediate if answered; otherwise wait time unknown. | Phone reference number if provided; follow-up email may be sent. | Medium |
| Email [email protected] or [email protected] with name, address, order number and reason for cancellation. | 24-72 hours typical response time reported as slow by some customers. | Reply email from Medela. | Medium | |
| Post (registered letter) | Send a signed letter to Medela, Hatters Lane, WD18 8YH Watford, United Kingdom with request and order details. | Several days to arrive plus processing time. | Royal Mail tracking and recorded delivery receipt. | Hard |
If you bought at a distance you can notify Medela of your decision to cancel within 14 days from the day after delivery. After notifying, you must return goods within 14 days of the notification. Medela refunds the price paid including delivery costs up to the least expensive delivery method offered. This right is based on the Consumer Contracts Regulations 2013. See Consumer Contracts Regulations 2013.
For products that are faulty, not as described or not of satisfactory quality, consumers have remedies under the Consumer Rights Act 2015. Within 30 days of purchase you can seek a short-term right to reject and obtain a refund. After that the 6-month presumption rule may apply. Medela covers return postage when products are faulty or misdescribed (per Medela returns policy).
If a recurring subscription or service element has a significant price increase, you may have the right to cancel. Specific refund or cancellation rules depend on the terms in Medela's contract. Refer to Medela terms and notify Medela in writing. The Competition and Markets Authority highlights that unclear auto-renewal or hard-to-cancel practices may be unfair.
Relocation alone is not an automatic statutory ground to cancel a one-off purchase. For subscription or rental contracts, check the contract terms and notify Medela. Evidence required: proof of new address (utility bill or tenancy agreement) and your account details. Relevant law: Consumer Contracts Regulations 2013 where the contract is a distance contract.
In the event of the customer's death, authorised representatives should contact Medela by email to discuss account closure and return of goods. Provide a copy of the death certificate and proof of authority to act for the estate. Applicable contract termination follows the terms in Medela's terms and conditions.
If your purchase is part of a rental or subscription (for example the Symphony Rental), follow the contractual notice period in Medela's terms. For the Symphony Rental, pricing shows an initial 14 day charge of £49, then recurring charges of £49 every 30 days; terminate per the rental terms on the Symphony product page Symphony rental.
Legal references: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013. For escalation, Citizens Advice and relevant ombudsman routes are available.
Medela's public materials and customer reviews do not list specific retention discounts or loyalty offers. If you want to keep service or avoid return costs, request one of the following when contacting Medela by phone or email: expedited replacement shipment, free returns label if the item is faulty, or a partial refund. Mention order number and desired outcome. If Medela refuses, document the refusal in email.
Use the actual product prices listed on Medela UK to compute savings.
Example savings if you cancel a Symphony rental and buy a Motion InBra instead: £588 - £169 = £419 saved in the first year.
Cheapest alternative among the listed Medela devices is the Medela Solo at £74.99 per unit.
Competitor pricing example: Bupa subscription listed at £15 per month or £180 per year; switching from a recurring Medela rental at £588 per year to a Bupa product or service costing £180 per year would save £588 - £180 = £408 per year. (Competitor reference: Bupa subscription pricing as reported.)
Consumer Contracts Regulations 2013 - provides a 14 day cooling-off right for distance and off-premises contracts. See legislation.gov.uk.
Consumer Rights Act 2015 - goods must be of satisfactory quality, fit for purpose and as described; remedies include short-term right to reject and repair/replacement options.
1) Complain to Medela in writing and keep copies of all communications. 2) If unresolved, get advice from Citizens Advice and consider chargeback or Section 75 with your card issuer if the payment qualifies. 3) For unclear auto-renewal or hard-to-cancel practices, the Competition and Markets Authority (CMA) offers guidance. Use the contract terms and timelines under the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015 when escalating.
Useful official pages: Medela returns policy shop.medela.co.uk/returns-policy/ and Medela terms shop.medela.co.uk/terms-and-conditions/.
After you return items, Medela will refund using the original payment method within 14 days of receiving the returned goods or evidence of return. If Medela issues a refund before inspecting the goods and later finds unacceptable handling, you may be asked to repay an appropriate amount (per Medela returns policy).
Request confirmation that your order is cancelled and ask how long Medela will retain your account data. To reactivate purchases or rental accounts, follow the instructions in your Medela account or contact customer care at [email protected].
If you do not receive a refund within 14 days after Medela acknowledges return receipt, escalate to your payment provider for chargeback or Section 75 if eligible, and contact Citizens Advice for next steps.
Use this checklist to cancel and document your case.
not applicable
/ mois
Double electric, wearable, 3 pump parts to clean, 10 pumping sessions per charge, quiet performance.
not applicable
/ mois
Single electric, hands-free, slim, cordless design, 2 years extended warranty.
not applicable
/ mois
Double electric, slim, cordless design, proven comfort.
£49.00
/ mois
Hospital grade, initial 14 days for £49, then £49 every 30 days, includes 2 pump sets.
not applicable
/ mois
Single electric, ultra-lightweight, 1.5 hours/6 pumping sessions per charge.
No commitment. Billoff helps you cancel or adjust your Medela subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£15.00
/ mois
Health insurance and subscription services rather than breast pump retail; alternative health cover rather than device purchase.
Not published by Medela
/ mois
Wearable breast pumps and connected devices; direct product competitor to Medela wearable pumps.
Not published by Medela
/ mois
Wide baby product range including manual and electric pumps; strong retail presence.
Medela is available in many countries. Here are several frequently cited markets:
What you should know about Medela subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Medela subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.