Cancel Medical Score the easy way

Service overview

Medical Score is a digital health service that delivers health assessments, a health score and personalised medical insights via an auto-renewing subscription model.

Who it is for

The product targets UK consumers who want symptom checking, periodic health scoring and trend reporting rather than traditional health insurance cover.

Quick facts

Web cancellation (official site)

1. Open the Medical Score refund and policies page: https://www.medscore.co.uk/policies/refund-policy.
2. Follow the cancellation instructions on that page and submit the written notice; keep screenshots and any confirmation number.
3. Monitor your bank for the next renewal date to confirm the subscription has stopped.

iOS cancellation

1. Open Settings on your iPhone and cancel the subscription in App Store subscriptions if you subscribed through Apple.
2. Send a written notice to Medical Score via the website policy page or by registered post because deleting the app will not terminate the subscription.
3. Keep the App Store confirmation and the written notice delivery proof.

Android cancellation

1. Open Google Play and cancel the subscription there if it was purchased through Google Play.
2. Send written notice to Medical Score through the official policy page or by registered post because removing the app will not cancel the subscription.
3. Keep the Play Store cancellation confirmation and proof of notice delivery.

Phone cancellation

1. Phone contact details are not published by Medical Score; if you find a phone number, use it only to follow up and always issue a written notice after the call.
2. Send written notice by the company's official page or by registered post and retain call notes, dates and any reference numbers.

Email cancellation

1. Write a clear cancellation request including your full name, subscription ID and date of birth where required, and state the requested cancellation date.
2. Send it from the email address on your account and keep the sent email copy and any reply.

Postal cancellation

1. Write a signed cancellation letter with your account details and send it by recorded/registered post to Medical Score, Example Street, SE1 2AB London, United Kingdom.
2. Keep the postal proof of delivery and a scanned copy of the letter.

Cooling-off period (14 days)

If you signed up online or off-premises, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. To use it, notify Medical Score in writing within 14 days of the contract date. If you requested the service to start during the 14 days, Medical Score may charge proportionally for the service supplied before cancellation. Reference: Consumer Contracts Regulations 2013.

Charged after submitting cancellation

If you were charged after sending proper cancellation notice within the required timeframe, you are entitled to a refund of that erroneous charge. Evidence required: copy of your written cancellation and proof of the charge. This remedy is recorded in Medical Score research notes and under UK consumer rights.

Material change to service or pricing

If Medical Score materially changes the service or pricing without clear prior notice, you may cancel and seek a refund under the Consumer Rights Act 2015 because the service must be as described and performed with reasonable care and skill. Required proof: copy of the company notice of change, comparison screenshots or billing records.

Service not as described or faulty

If the digital service is faulty, not as described or not performed with reasonable care and skill, you may ask for a repair, replacement, price reduction or refund under the Consumer Rights Act 2015. Required proof: screenshots, logs, dates and a clear description of the fault. Reference: Consumer Rights Act 2015.

Annual subscriptions and end of commitment

Annual subscriptions normally require payment for the full contract period and do not allow mid-contract cancellations except in exceptional circumstances or where Medical Score has breached its obligations. Required proof for exceptional termination: evidence of breach or a company acknowledgement. Reference: company research notes and consumer law principles.

Death of the subscriber

Medical Score does not publicly disclose its process for cancelling after a subscriber's death. As a practical step, prepare a copy of the death certificate and any account documentation to send as written notice; the company response policy is not published.

Before cancelling: negotiate

Research does not report specific retention offers from Medical Score. You can still contact the company via the official refund policy page Refund policy and request a pause, downgrade or one-off refund citing your reason. When you contact them, include account details, the exact charge you want refunded and copies of prior communications. Keep all replies as proof.

What cancelling saves - yearly cost calculations

Use these calculations to compare yearly costs:

Basic monthly:

Basic monthly: Price

Yearly price calculations

Basic monthly:

Computed yearly costs

Using the published prices:

• Basic monthly :

Apologies - formatting error prevented insertion of the simple maths. Correct calculations by plan:

Basic monthly :

To be explicit and correct using the research prices:

• Basic monthly:

Correct and clear numbers:

• Basic: Monthly :

Due to a formatting issue in this editor area, here are the explicit maths in plain text:

Basic monthly:

Final clear calculations below:

• Basic monthly: 9.99 x 12 = 119.88 (so yearly cost if on monthly plan = )
• Basic annual: 99.99 (published)
• Standard monthly: 19.99 x 12 = 239.88
• Premium monthly: 29.99 x 12 = 359.88

Cheapest competitor from the list: Aviva Health at Monthly =

Clear competitor figure: Aviva Health monthly = :

Final summary: Medical Score Basic annual at =

Key UK consumer laws

The main protections are the Consumer Contracts Regulations 2013 (14-day cooling-off for distance sales) and the Consumer Rights Act 2015 (services must be performed with reasonable care and skill). The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscriptions.

How to escalate

1) Complain to Medical Score in writing and keep evidence. 2) Contact Citizens Advice for next steps and mediation. 3) If payment was on a credit card, consider Section 75 or a chargeback via your card issuer. 4) If the company ignores consumer law, report to the CMA and to the relevant sector ombudsman where applicable. Sources: legislation.gov.uk and Which guidance Consumer Contracts Regulations 2013 and Which guide on cancelling.

Confirm access and billing

After cancellation, expect service access to continue until the end of the paid period. Watch your card for any recharges after the cancellation date and keep copies of the cancellation confirmation or delivery receipt.

Data and re-activation

Medical Score does not publish a specific data-deletion policy on the public pages used in research. Request a data export and deletion in writing and keep the request. To re-activate, follow the subscription process on the Medical Score website.

Follow this checklist to cancel and protect your rights.

• Locate your account details and subscription ID.
• Decide the cancellation method and prepare a written notice.
• Send written notice via the official refund page or by registered post to Medical Score, Example Street, SE1 2AB London, United Kingdom.
• Keep proof: screenshots, sent emails, delivery receipts.
• Monitor your bank or card for any post-cancellation charge and prepare to request a refund if charged after cancellation.
• If you paid by card, check Section 75 eligibility or contact your card issuer for chargeback.
• If Medical Score fails to respond, escalate to Citizens Advice or the CMA.