Cancel Medicspot the easy way

Overview

Medicspot is a UK-based private provider of online weight loss programmes and remote clinical consultations. The company supplies prescription medications and treatment plans that renew on a subscription basis, and operates in partnership with The Independent Pharmacy for dispensing and delivery.

Core services

Medicspot offers medicated and non-medicated weight loss programmes, online GP-style consultations and ongoing prescription delivery. The weight loss programmes include GLP-1 treatments such as Mounjaro and Wegovy tablets, billed on a repeating 28-day cycle for most plans.

Company facts

Email cancellation

1. Open your email app and compose a new message to [email protected].
2. Subject line: "Cancel subscription - [Your full name] - [Order number if known]".
3. In the body include: full name, date of birth used in sign-up, order or subscription ID, last four digits of payment card used and a clear statement: "I instruct you to cancel my subscription and not to renew after the current 28-day period."
4. Send the email and keep the sent message for proof. Expect an acknowledgement email; if none received within 48 hours, follow up and consider sending a registered letter.

Postal cancellation

1. Write a signed cancellation letter containing: full name, address, date of birth, subscription/order ID and a clear cancellation instruction.
2. Send by registered post to: Medicspot, 71-75 Shelton Street, WC2H 9JQ London, United Kingdom. Keep the receipt and tracking number as proof.
3. Allow 5-10 working days for delivery and processing; use the tracking reference to confirm delivery.

Cancel via website

1. Sign in to your Medicspot account at medicspot.co.uk.
2. Look for "Subscriptions" or "My Orders". If a cancel button is available, follow on-screen prompts and save confirmation.
3. If you cannot find a cancel option, email [email protected] quoting the account details used at sign-up.

Moving abroad

If you move outside the UK and cannot receive medication, contact [email protected] and provide proof of new address such as a utility bill or tenancy agreement. Medicspot may cancel subscriptions where delivery is not possible.

Price increase

If Medicspot increases the price of a subscription in a way that materially affects your ongoing subscription, the company will provide at least 14 days notice and the option to cancel before the next billing date. This obligation is stated in Medicspot terms and mirrors consumer protections under the Consumer Contracts Regulations 2013.

Death of subscriber

In the event of the subscriber's death, a close family member or executor should email [email protected] and attach a copy of the death certificate. The company can then cancel ongoing deliveries and subscriptions for the deceased account.

Significant adverse medical reaction or change in condition

Medicspot reserves the right to cancel a subscription and not supply further medication if the user notifies them of significant side effects or adverse changes in medical condition. Provide medical documentation or a letter from a treating clinician to support the request.

End of commitment / end of treatment

Subscriptions renew every 28 days until cancelled. To end future billing, cancel before the next 28-day renewal. There is no published minimum term for most plans in Medicspot documentation.

Cooling-off period

Prescription-only medicines are exempt from the 14-day cooling-off right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Orders for prescription medicines cannot be cancelled or returned once approved and dispatched. Reference: Consumer Contracts Regulations 2013.

Before you cancel - try to negotiate

Medicspot does not publish a formal list of retention offers in the research data. If you want to retain service at a lower cost, email [email protected] and request retention options. Explicitly ask for a temporary downgrade or a pause to deliveries for a specified number of 28-day periods. If you report side effects or difficulty affording medication, request a treatment review; Medicspot documents medical reviews as a reason to alter supply.

What cancelling saves you - example yearly cost

Calculate annual cost using Medicspot published monthly prices for typical plans:

• Mounjaro 5mg subsequent months: £219 per 28-day supply. Annual cost approximation: £219 x 12 = £2,628 per year.
• Mounjaro 10mg subsequent months: £289 per 28-day supply. Annual cost approximation: £289 x 12 = £3,468 per year.
• Wegovy Tablets 1.5mg subsequent months: £139 per month. Annual cost: £139 x 12 = £1,668 per year.
• Wegovy Tablets 9mg subsequent months: £179 per month. Annual cost: £179 x 12 = £2,148 per year.

Cheapest real alternative with a clear public price: NHS weight management and lifestyle support - £0 for those eligible via GP referral. If you are eligible for NHS referral, cancelling a private subscription like Medicspot could save the full private cost above. For paid alternatives such as community groups, prices vary and are not published in Medicspot research data.

Statutory consumer rights

In the United Kingdom, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to distance contracts and give consumers a 14-day cancellation right for most purchases. However, prescription-only medicines are explicitly exempt from this cooling-off right. Reference: Consumer Contracts Regulations 2013.

Service quality and unfair terms

The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and treats unfair contract terms as not binding. If Medicspot fails to provide services with reasonable care and skill, you can complain under the Consumer Rights Act 2015 and seek remedies.

Auto-renewals and the CMA

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you believe Medicspot uses unclear renewal terms or makes cancellation unduly difficult, you can raise a complaint with Citizens Advice or report to the CMA.

Escalation steps

1) Complain to Medicspot using [email protected] and keep records. 2) If unresolved, get advice from Citizens Advice. 3) Use card chargeback or Section 75 protection for qualifying card payments if the provider fails to deliver an agreed service. 4) Report unfair practices to the CMA.

Confirm final billing and deliveries

Save the cancellation confirmation email or registered post proof. Check your bank for the next scheduled payment date; if a payment is taken after cancellation, contact [email protected] immediately and keep all transaction records.

Access to medical records and prescriptions

Request copies of your medical questionnaire and correspondence from Medicspot by email. For ongoing clinical care, register with your NHS GP or another private provider and transfer relevant medication history.

Re-activation

If you decide to restart treatment, you will need to complete a clinical assessment and be prescribed again. Medicspot states that once a payment is taken the order is sent to The Independent Pharmacy for processing, so re-activation requires a new subscription or order.

Use this checklist to cancel and protect your rights.

• Send email to [email protected] with clear cancellation instruction and keep the sent email.
• If no reply in 48 hours, send a registered letter to Medicspot, 71-75 Shelton Street, WC2H 9JQ London and keep proof of postage.
• Review bank or card statements for the next 28-day renewal and note the exact renewal date.
• If you paid by card and a payment is taken after cancellation, contact your card issuer for a chargeback or Section 75 advice.
• Request copies of medical records or correspondence if you need them for future care.