7-day trial
£1.99
/ mois
Full access to services for 7 days; trial fee is non-refundable according to Physiocheck
Full access to services for 7 days; trial fee is non-refundable according to Physiocheck
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Physiocheck the easy way
We generate and send your cancellation letter to Physiocheck by registered mail
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Preview of your letter
PreviewSender
Recipient
Physiocheck
123 Example Street
WC2N 5DU London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Physiocheck agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Physiocheck service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Physiocheck service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
- Tracked deliveryRegistered electronic mail
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- Compliant and effectiveUp-to-date legal template
Physiocheck
Step-by-step guide to cancel Physiocheck in 2026, rights under UK law, refund rules and Trustpilot rating 4.1/5. Save time and money.
https://www.physiocheck.co.uk
London, United Kingdom
Health Insurance
Cancellation at a glance
| Item | Value |
|---|---|
| fastest method (name it + why) | Website - cancel in account settings; immediate cancellation request and access continues only until end of current billing cycle |
| effective delay | Access continues until the end of the current billing cycle |
| notice period | Not published by Physiocheck |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Physiocheck |
| phone + hours | Not published by Physiocheck |
| postal address for registered letter | Physiocheck, 123 Example Street, WC2N 5DU London, United Kingdom |
What is Physiocheck
Service overview
Physiocheck is an online physiotherapy and self-check subscription service that offers exercise programmes, self-assessment tools and downloadable physio letters. The service operates via a UK site and apps and offers a 7-day trial for a small fee before converting to a monthly subscription.
How customers use it
Subscribers use Physiocheck to run self-checks, access exercise programs and download personal physio letters. The platform advertises unlimited online physiotherapy resources and more than 80 exercise programmes created by physiotherapists.
Company facts
| Fact | Value |
|---|---|
| Headquarters | Strasbourg, France |
| Founded | 2016 |
| CEO | Matthieu Kern |
| Support email | [email protected] |
| App Store rating | 1.0/5 |
How to cancel Physiocheck
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web | Log in to your account settings, select subscription, choose Cancel | 5-15 minutes | On-screen confirmation or email if provided | Easy |
| iOS (Apple App Store) | Manage subscription via Apple ID subscriptions - cancellation handled by Apple | 5-10 minutes in iOS settings | Apple subscription cancelled confirmation | Medium |
| Android (Google Play) | Not published by Physiocheck; Google Play subscription cancellation likely required via Google Play | Not published by Physiocheck | Not published by Physiocheck | Not published by Physiocheck |
| Phone | Not published by Physiocheck; no phone number available | Not published by Physiocheck | Not published by Physiocheck | Not published by Physiocheck |
| Send cancellation request to [email protected] with account details | 10-30 minutes to write; reply time varies | Written email reply | Easy | |
| Post (registered letter) | Send a signed cancellation letter to the registered postal address | Time to post plus processing - 5-10 working days | Proof of delivery (signed receipt) | Medium |
Web cancellation (recommended)
- Sign in at https://www.physiocheck.co.uk/.
- Open Account or Subscription settings.
- Select Cancel subscription and confirm the cancellation.
- Save any on-screen confirmation or take a screenshot. Expect access to continue until the end of the current billing cycle.
iOS (Apple App Store)
- If you subscribed via the Apple App Store, open your iPhone Settings or the App Store app.
- Go to Subscriptions under your Apple ID, locate Physiocheck and select Cancel Subscription in Apple-managed subscriptions.
- Keep the cancellation confirmation from Apple; Physiocheck notes App Store subscriptions are handled differently.
Android (Google Play)
- Physiocheck provides no published instructions for Google Play cancellations on its UK site.
- If you subscribed through Google Play, open Google Play Store, go to Subscriptions and look for Physiocheck to cancel, or contact Google Play support for help.
- If cancellation via Google Play fails, contact Physiocheck at [email protected] and include proof of the Google Play subscription for assistance.
Email cancellation
- Send an email to [email protected] with the subject line "Cancel subscription" and include your account email, full name and last four digits of the card used.
- Ask for written confirmation of cancellation and the date when billing will stop.
- Keep the reply as proof; if there is no reply in 7 working days, follow the Post method.
Post cancellation (registered letter)
- Write a signed letter with your full name, account email, request to cancel and date.
- Send by registered post to Physiocheck, 123 Example Street, WC2N 5DU London, United Kingdom.
- Keep the proof of postage and signed delivery receipt as evidence of your cancellation request.
Cancel by reason
Moving - change of country
Rule - If you move abroad and the service is no longer available in your new country, request cancellation by email or post and include proof of new address, such as a utility bill or official registration. Physiocheck does not publish a specific relocation policy, so include documentation and request written confirmation.
Required documents - Proof of new address (utility bill or official document), account email. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance contracts are concerned.
Price increase
Rule - If Physiocheck raises its subscription price during an active contract and you do not accept the change, you can cancel. Provide the notification you received and the date of the price change.
Required documents - Copy of price change notification from Physiocheck or screenshot of new price, account details. Applicable law - Consumer Rights Act 2015 on fair contract terms; guidance by the CMA on automatic renewals and unfair variation clauses.
Death of the subscriber
Rule - A subscription can be ended on death of the account holder. Contact Physiocheck by email or post and provide proof.
Required documents - Death certificate and proof of authority (next of kin details). Applicable law - This is a contractual termination matter; provide documentary evidence to the trader.
Legitimate ground - service failure or involuntary charges
Rule - Physiocheck states that refunds or exceptions can be made for technical problems that prevent use, involuntary charges or exceptional circumstances. If the service is not provided with reasonable care and skill, Consumer Rights Act 2015 applies.
Required documents - Screenshots of errors, correspondence with support, bank statements showing involuntary charges. Applicable law - Consumer Rights Act 2015.
End of commitment
Rule - Where the subscription is monthly and auto-renewing, cancel before the next billing date to avoid the next period charge. Physiocheck states subscriptions renew automatically.
Required documents - Account details and cancellation confirmation. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 as distance contracts.
Cooling-off period (14 days)
Rule - For online contracts you have 14 days to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you agreed to immediate digital performance within that period, the right to a full refund changes: the trader may charge for services used up to cancellation.
Required documents - Order confirmation and cancellation notice. Applicable law - The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the Regulations.
Negotiate or save
Before you cancel: negotiate
Retention offers reported - Research shows that Physiocheck support has respected cancellation requests for some users, but there are no published standard retention discounts or pause options. To request a retention offer, email [email protected] with your account details and ask for either a pause, a discounted monthly rate or a pro-rated refund if you were billed in error.
Suggested message - "Account email: [your email]. Please cancel my subscription or offer an alternative such as a discounted rate or pause. I request written confirmation of the outcome."
What cancelling saves - yearly math
Physiocheck monthly plan cost: 16.99 x 12 = 203.88 per year.
Trial cost: 1.99 for 7 days (non-refundable according to Physiocheck).
Cheapest competitor listed: Simplyhealth at 23 per month, annual cost 23 x 12 = 276 per year.
Net effect - Cancelling Physiocheck saves 203.88 per year compared to staying on Physiocheck. Switching to the cheapest listed alternative, Simplyhealth, would cost 276 per year, which is 72.12 more than Physiocheck's annual price of 203.88.
Legal protections and escalation
Key UK laws
The main laws that apply are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These laws require services to be performed with reasonable care and skill and give a 14-day cooling-off period for distance contracts.
Auto-renewal and unfair terms
The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If cancellation terms are unclear or the subscription is difficult to stop, escalate the complaint.
How to escalate
Step 1 - Complain to Physiocheck at [email protected] or by registered post to the address in this guide.
Step 2 - Get guidance from Citizens Advice and consult the Consumer Contracts Regulations 2013 at official legislation.
Step 3 - Use your card issuer for chargeback or Section 75 protection where applicable, or file a complaint with the relevant ombudsman if the subscription is linked to a regulated sector. Which? guidance is available at Which? consumer rights.
What to do after cancelling Physiocheck
Check access and final billing
After cancellation, access continues until the end of the current billing cycle. Confirm the date when billing stops and monitor bank statements for any unexpected charges for one billing cycle plus 30 days.
Data and account deletion
Request account deletion or data export by emailing [email protected]. Keep a copy of any downloaded exercises or physio letters before you request deletion.
Refunds and processing time
Physiocheck states the 7-day trial fee ( 1.99) is non-refundable. Refunds for approved exceptions are processed within 5 to 10 business days to the original payment method.
Next steps and practical checklist
Follow this checklist to cancel, preserve evidence and escalate if needed.
- Log in to your account and cancel via Account settings; take screenshots.
- If you subscribed via Apple, cancel via your Apple ID Subscriptions and keep Apple's confirmation.
- Send an email to [email protected] requesting cancellation and keep the reply.
- If email fails, post a signed cancellation letter by registered post to Physiocheck, 123 Example Street, WC2N 5DU London, United Kingdom and keep the delivery receipt.
- Save screenshots of billing and the original trial charge ( 1.99) and any subsequent charges ( 9.99 or 16.99 where applicable).
- If charged without consent, contact your card issuer for chargeback or Section 75 if applicable and gather proof of unauthorized charges.
- If support does not resolve the issue, contact Citizens Advice and reference the Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.
Plans
Monthly Subscription
£16.99
/ mois
Unlimited online physiotherapy, self-checks, exercise programmes, downloadable physio letter, access to results and exercises
Unlimited online physiotherapy
self-checks
exercise programmes
downloadable physio letter
No commitment. Billoff helps you cancel or adjust your Physiocheck subscription without hunting down every detail alone.
Pros & cons
Pros
Unlimited online access to physiotherapy exercises and self-checks.
Low-cost entry price with a 7-day trial for £1.99.
Exercise programs created by physiotherapists with access to downloadable physio letters.
Cons
Users report unexpected recurring charges after trial periods (examples show 9.99 charges after a small trial payment).
App Store and billing paths differ and cancellation can be confusing for subscribers who signed up via Apple.
Some users reported lack of emailed receipts and difficulties tracking charges on accounts.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where Physiocheck is available
Physiocheck is available in many countries. Here are several frequently cited markets:
United KingdomFranceUnited States
Subscription & cancellation
What you should know about Physiocheck subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Physiocheck subscription, whichever payment method you use.
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