Cancel Renew and Me the easy way

Service overview

Renew and Me is a personalised skincare and supplement subscription service aimed at midlife women who want targeted renewal treatments. The brand operates online and offers products billed on recurring schedules, including personalised serums and vitamin packs.

Company snapshot

Renew and Me is operated by RENEW ME LIMITED, founded in 2019 and headquartered in London. The business is small and specialised, with dermatological consultation options for personalised products.

Quick facts

For official subscription management and cancellation instructions use the Renew and Me support pages: Manage subscriptions and the cancellation rights page at Cancellation rights.

Web (recommended)

1. Go to your account at https://renewandme.com/.
2. Choose "Manage subscriptions" or account dashboard.
3. Select the subscription you want to cancel and confirm cancellation.
4. Save or screenshot the on-screen confirmation and any confirmation email.

Email

1. Send an email to [email protected] from the email registered to the account.
2. Include your full name, account email and date of birth for verification as instructed on the company's cancellation page: official cancellation instructions.
3. Keep the sent email and any reply as proof.

Post (registered letter)

1. Write a clear letter stating you wish to Cancel your subscription and include your account email and date of birth.
2. Send by Royal Mail Recorded Delivery to: Renew and Me, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of sending and delivery.

Phone

1. Renew and Me does not publish a customer phone number for cancellations on its help pages; phone cancellation is not documented by the company.
2. If you find a phone contact elsewhere, get the agent's name and written confirmation by email.

Mobile app / iOS / Android

1. Renew and Me directs customers to the account "Manage subscriptions" page. If you use an app, open account settings and look for subscription controls.
2. If mobile app cancellation is not visible, use the web method or email [email protected].

Cooling-off period (14 days)

You have a right to cancel under the Consumer Contracts Regulations 2013 within 14 days after receiving Renew + Me products (excluding Medical Products) or within 14 days after signing up for services concluded online. To exercise this right notify Renew + Me by email or post and return products within 14 days. Refunds use the original payment method. See the company's terms: Cancellation rights.

Required proof: confirmation email or proof of posting, returned goods with condition showing undamaged sealed packaging where applicable.

Applicable law: Consumer Contracts Regulations 2013.

Returning defective or wrongly delivered items

If a product is defective or delivered in error Renew + Me will refund the full price and any delivery charges. You must notify the company and follow their returns process. Return postage for defective items is paid by Renew + Me.

Required proof: photographs of the defect, order reference, and delivery evidence.

Applicable law: Consumer Rights Act 2015 (right to goods as described, satisfactory quality and fit for purpose).

Sealed goods unsealed for hygiene reasons

You cannot cancel a contract for sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons. This exception is stated on Renew + Me's cancellation page.

Required proof: N/A. This is an exclusion if seals are broken.

Applicable law: Consumer Contracts Regulations 2013 (statutory exceptions).

Price increase

If Renew + Me increases a recurring price in a way that is not allowed by your contract, you may have grounds to cancel. Check your terms of service for any clauses about price changes. The company's price policy notes they may increase prices but offer loyalty pricing to existing customers.

Required proof: notice of price increase from Renew + Me and your original price schedule.

Applicable law: Consumer Rights Act 2015 (unfair terms) and guidance from the CMA on auto-renewals.

Death of subscriber

If the subscriber dies, their executor or next of kin should notify Renew + Me by email and provide a copy of the death certificate to cancel the subscription and stop further deliveries.

Required proof: death certificate and account details.

Applicable law: Contract law principles and company policy (not specified in terms; use documented proof).

Before you cancel: negotiate

Renew + Me is known to offer loyalty pricing and member discounts. The company states it "may offer 'loyalty pricing' to existing customers" and Purpl members receive reduced prices. When contacting support ask explicitly for a retention offer, cite your account email and state a willingness to remain if given a lower price or a one-off pause. Use [email protected] and request a written offer by email.

What cancellation saves you - yearly math

Standard Nightly-Active-Treatment is £34.99 per 4-week period. Yearly cost calculation: 12 x £34.99 = £419.88 per year.

Purpl ongoing price is £29.99 per 4-week period. Yearly cost: 12 x £29.99 = £359.88 per year.

Yearly saving if you move from standard £34.99 to Purpl ongoing £29.99: £419.88 - £359.88 = £60.00 per year.

Cheapest real alternative (single-purchase option): a one-off over-the-counter anti-ageing cream can cost around £6.99 for an entry-level product versus recurring subscription costs. Use that single-purchase item at £6.99 as a short-term low-cost alternative.

Key laws

In the United Kingdom the Consumer Contracts Regulations 2013 gives a 14-day cooling-off period for online purchases; the Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.

How to escalate

Step 1: Complain to Renew and Me using [email protected] and keep written records. Step 2: If unsolved get guidance from Citizens Advice Consumer Service and escalate to Trading Standards. Step 3: For card payments consider Section 75 or chargeback via your card issuer. The company states refunds are processed via the original purchase method and that certain returns must be sent to Unit 5, Oakwood Business Park, Standard Road, London, NW10 6EX.

Check final billing

After cancellation check your bank for any further debits and retain the on-screen or email confirmation as proof that your subscription was terminated.

Returns and refunds

If you cancel within the 14-day cooling-off period and items were delivered, return products within 14 days to Unit 5, Oakwood Business Park, Standard Road, London, NW10 6EX. Renew + Me will refund the price paid and the least expensive delivery cost via the original payment method. The company will not refund delivery costs in other circumstances unless items are defective or wrongly delivered.

Re-activation and loyalty pricing

If you re-subscribe after cancelling, you may lose any loyalty pricing. Renew + Me warns that unsubscribing or a break in subscription may result in loss of loyalty pricing.

Use this checklist to make sure your cancellation is effective and you keep proof.

• Log in and cancel via Manage subscriptions; save a screenshot of the confirmation.
• If emailing [email protected] include your account email and date of birth; save your sent email and any reply.
• If posting a cancellation use Royal Mail Recorded Delivery to Renew and Me, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the receipt.
• If returning goods, send to Unit 5, Oakwood Business Park, Standard Road, London, NW10 6EX within 14 days for cooling-off refunds.
• Monitor your bank for refunds and unexpected debits for 30 days.
• If you do not receive a refund within a reasonable time, contact your card issuer to request chargeback or Section 75 where applicable.