Cancel Renew + Me the easy way

Service summary

Renew + Me is a personalised prescription skincare subscription provided by Skin + Me Ltd. The service supplies a dermatologist-designed nightly active treatment delivered monthly within the United Kingdom.

Who it is for

Target customers are midlife women seeking personalised anti-ageing skincare. Customers must be aged 16 or over for personalised treatment and 18+ to access some introductory offers.

How it works

New customers complete an online skin assessment, receive a tailored formulation in a 12ml twist and click doser designed for four-week use, and are billed on a recurring monthly subscription.

For official company details see the company information page: Renew + Me company information.

Web - cancel via your account

1. Go to Renew + Me account help.
2. Click Sign in and enter your account email and password.
3. Open Account Details and select Manage subscriptions.
4. Choose the subscription you want to cancel and select Cancel subscription. Keep a screenshot of any on-screen confirmation.
5. Check your email (including spam) for confirmation.

Email - cancel by email

1. Send an email to [email protected] from the email tied to your account.
2. Include your full name, account email and date of birth for verification.
3. Write "Cancel subscription" and state the subscription you want to stop and the effective date.
4. Save the sent message and any reply as proof; check spam folders if you do not receive a reply within 7 days.

Post - cancel by registered letter

1. Write a short letter stating your full name, account email, date of birth and "I cancel my subscription" or similar.
2. Send by Royal Mail Recorded Delivery to: Renew + Me, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of sending. Allow 7-14 days for the company to process.

Phone / App - when information is missing

1. If you cannot find a phone number in your account or on the official pages, use email or registered post as described above.
2. Record any reference numbers you are given. If a phone call is possible, ask the agent to confirm cancellation in writing to your email address.

Cooling-off (14 day right after signing) - how it works

Under the Consumer Contracts Regulations 2013 you have a 14 day cooling-off period for online contracts. You may cancel within 14 days of signing the contract without giving a reason and receive a refund for the products and standard delivery costs. If you have already received products, you must return them within 14 days of notifying the company. Required proof: order confirmation email and cancellation notice (email or recorded letter). Applicable law: Consumer Contracts Regulations 2013.

Return because product is defective or delivered in error

Renew + Me will refund the full price and applicable delivery charges if a product is defective or sent in error. Required proof: photos of the defect, order number and delivery details. Applicable law: Consumer Rights Act 2015 (services and goods must be of satisfactory quality and fit for purpose).

Death of the subscriber

Renew + Me does not publish a dedicated policy for cancellation after death. To cancel, contact [email protected] and include the order reference and a copy of the death certificate or executor paperwork. If the company refuses, raise the case with Citizens Advice and Trading Standards.

Price increase

Renew + Me does not publish a specific unilateral price increase policy. Under the Consumer Rights Act 2015 and CMA guidance, increases that are not clearly set out or that make renewal unfair may be challengeable. Required proof to dispute a price rise: original terms displayed at purchase, billing history and clear evidence of the change.

Moving / change of circumstances

Renew + Me does not publish a specific policy for cancellation due to moving abroad. If a change of address prevents delivery or legal supply, contact support at [email protected] and include proof of new address. If the company refuses to cancel, escalate to Citizens Advice.

End of commitment

If you subscribed under a promotional or fixed-term offer that includes a minimum period, the expiry or end date must be visible in your account or order confirmation. Renew + Me does not publish a universal minimum commitment in its public terms; check your order confirmation for any minimum term. Applicable law: Consumer Rights Act 2015 for unfair contract terms.

Before cancelling: negotiate

Reported retention offers are limited in public reports. Renew + Me advertises introductory pricing codes and promotions such as SKINGLOWMO, PERSPECTIVES and SKINGLOWJANE which reduce the first month to £6.99. There are customer reports that the support team has cancelled outstanding agreements without dispute in some cases. How to ask: email [email protected], state your intention to cancel and request a retention offer; mention the promotional code you used and the price you want. Keep all replies.

What cancelling saves you

Standard monthly price: £34.99. Annual cost if you keep the standard plan: 12 x £34.99 = £419.88 per year.

Example cheaper alternatives and yearly costs used for comparison:

• Vitality Health (health insurance competitor) - £44/month = £528.00/year.
• Competitor A - £19.95/month = £239.40/year.
• Competitor B - £18.00/month = £216.00/year.

Saving if you move from Renew + Me standard (£419.88/year) to Competitor B (£216.00/year): £419.88 - £216.00 = £203.88 saved per year.

Key UK consumer law

The main laws that protect UK consumers are the Consumer Contracts Regulations 2013 (14 day cooling-off period for online purchases) and the Consumer Rights Act 2015 (goods and services must be provided with reasonable care and skill; unfair contract terms are not binding).

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority (CMA) considers hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If the cancellation process is significantly harder than sign-up, you can complain to Citizens Advice and request Trading Standards intervention.

Escalation routes

If Renew + Me charges you after cancellation, contact your bank or card provider immediately and request a chargeback or Section 75 claim if applicable. For disputes use Citizens Advice Consumer Service and ask for Trading Standards escalation. Document all cancellations and keep evidence such as Recorded Delivery receipts and confirmation emails. Applicable laws: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Keep proof of cancellation

Save screenshots of account cancellation pages and all emails from [email protected]. If you sent a recorded letter, keep the Royal Mail receipt and tracking information.

Returns and refunds

If you cancelled within the 14 day cooling-off period after delivery, return products within 14 days of notifying the company to Unit 5, Oakwood Business Park, Standard Road, London, NW10 6EX. Consumers must take reasonable care with returned goods; unless the product is defective the consumer pays return postage. Refunds are processed using the original payment method.

Final billing and re-activation

Check your bank for any further charges for at least one billing cycle. If charged after confirmed cancellation, contact your bank for a chargeback and provide evidence. To re-activate, log back into your account or place a new order; promotional pricing will not usually be re-applied if your subscription is cancelled or broken.

Follow this checklist to cancel Renew + Me and preserve your consumer rights.

• Log in and cancel via Account Details - take a screenshot of confirmation.
• Send an email to [email protected] with your full name, account email and date of birth and keep the sent message.
• If you prefer postal proof, send a recorded letter to Renew + Me, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the Recorded Delivery receipt.
• If cancelling after delivery under the 14 day cooling-off right, return products within 14 days of notifying the company to Unit 5, Oakwood Business Park, Standard Road, London, NW10 6EX and keep proof of postage.
• If you are charged after cancellation, contact your bank immediately to request a chargeback and attach your proof.
• Keep all order confirmations and promotional code details (eg SKINGLOWMO, PERSPECTIVES, SKINGLOWJANE).