Cancel SA Breeze Wellbeing the easy way

Service summary

SA Breeze Wellbeing is the consumer-facing product operated by Breeze Wellbeing. It provides a mental health app with mood tracking, journaling, mental health tests and guided exercises.

Main features

Features include a Free tier with mood tracking and daily routines, and Premium tiers that add mental health tests, advanced analysis and additional calming tools.

Company facts

Website - cancel via Breeze portal

1. Go to the Breeze subscription management support page: cancellation instructions.
2. Enter the email associated with your account to receive a magic login link.
3. Open the magic link, sign in without a password and follow on-screen steps to cancel subscription or turn off auto-renewal.
4. Save the confirmation screen and retain the confirmation email as proof.

iOS - cancel via Apple subscriptions

1. Open Settings on your iPhone, tap your name, then Subscriptions.
2. Select Breeze Wellbeing from the list and tap Cancel Subscription or Turn Off Auto-Renewal.
3. Make sure you cancel at least 24 hours before the trial or renewal date.
4. Keep the Apple confirmation email or screenshot of the subscription status as proof.

Android - cancel via Google Play

1. Open the Google Play Store app, tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Select Breeze Wellbeing and tap Cancel Subscription.
3. Cancel at least 24 hours before the trial or renewal date.
4. Keep the Google Play confirmation email or screenshot as proof.

Email cancellation

1. Send an email to [email protected] with subject line "Cancel subscription" and include the account email, subscription ID if known, and the date you want cancellation to take effect.
2. Request written confirmation of cancellation and any refund entitlement.
3. Keep copies of your sent email and Breeze reply for records.

Postal cancellation

1. Write a signed registered letter addressed to: SA Breeze Wellbeing, Old Gloucester Street, WC1N 3AX London, United Kingdom.
2. State your full name, account email, date of birth, subscription type and a clear statement: "I wish to cancel my subscription effective immediately."
3. Send by Royal Mail Signed For and keep proof of postage and delivery.

Moving / change of country

If you move outside the territory where Breeze supports subscriptions you should notify support and request cancellation. Provide proof: a copy of a new address document such as a utility bill or tenancy agreement. Applicable law: Consumer Contracts Regulations 2013 for online contracts.

Price increase

If Breeze increases the price mid-contract you may have the right to cancel. Provide proof: the notice of price increase (email or in-app notification) and your subscription details. Refer to the Subscription Contracts Act 2024 and Consumer Rights Act 2015 for unfair contract terms protections.

Death of the subscriber

Next of kin should contact [email protected] with a copy of a death certificate and the account details. The company may close the account and stop future charges upon receipt of valid documentation. No specific statute beyond general consumer contract law is required.

Legitimate grounds accepted by Breeze

Breeze accepts reasons consistent with service failure under the Consumer Rights Act 2015. Required proof may include screenshots showing that services were not delivered, receipts proving payment, or other documentation. Applicable law: Consumer Rights Act 2015.

End of commitment

When you reach the end of a paid period the subscription will not renew if auto-renewal is turned off. To stop renewal, cancel via the App Store, Google Play or the Breeze cancellation portal before the renewal date. No cancellation fee applies.

Cooling-off period

For purchases made via the Breeze website residents of the UK have a 14-day right to withdraw from the contract under the Consumer Contracts Regulations 2013. To exercise this right you must inform Breeze by email before the 14-day period expires. If you started digital services with express consent and acknowledged loss of right to withdraw, refunds may be limited. For details see the company terms and the Subscription Contracts Act 2024: Subscription Contracts Act 2024 - cooling-off.

Before you cancel: negotiate

Breeze may offer retention options such as a discounted period or pause of subscription when you contact support. Research contains no definitive list of standard retention offers; therefore contact [email protected] and request either a discount, pause, or downgrading to the Free tier. Ask for the offer in writing before you accept. Save any written offer as evidence.

What cancelling saves you

Compute annual cost for the most common paid plans using published prices:

• Weekly Premium - Apple price £7.49 per week. Yearly cost: £7.49 x 52 = £389.48 per year.
• Premium (monthly equivalent) - published estimate £29.96 per month. Yearly cost: £29.96 x 12 = £359.52 per year.
• Premium Annual - published price £59.99 per year. Yearly cost: £59.99 per year.

Cheapest real alternative from competitors: Bupa Well+ (Bronze) at £15 per month. Yearly cost: £15 x 12 = £180 per year. Comparison example: cancelling a Weekly Premium at £389.48 and switching to Bupa Well+ at £180 saves £389.48 - £180 = £209.48 per year.

Key UK consumer law

Services must be performed with reasonable care and skill under the Consumer Rights Act 2015. For online or off-premises contracts you have a 14-day right to withdraw under the Consumer Contracts Regulations 2013. The Subscription Contracts Act 2024 adds protections for subscription renewals and cooling-off rights; see the act: Subscription Contracts Act 2024.

Auto-renewal and unfair practices

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. If Breeze uses unclear renewal wording or makes cancellation difficult you can escalate a complaint to Citizens Advice and the CMA.

Escalation steps

1. Complain to Breeze support in writing to [email protected] and keep copies. 2. If unresolved, contact Citizens Advice for further help on cancelling and refunds. 3. For payments by credit card consider a Section 75 claim with your card issuer or a chargeback via your bank. 4. If the issue relates to regulated financial products escalate to the Financial Ombudsman Service as applicable.

Check final billing

After cancellation, check your bank or card statement for any unexpected renewals. If you see an unauthorised charge dispute it with your card issuer or request a refund from Breeze in writing citing the cancellation confirmation.

Access to account data

Cancelling a subscription does not automatically delete your account or personal data. To request data deletion or a copy of your personal data contact [email protected] and reference the relevant data protection request. Keep Breeze replies for your records.

Re-activation

You may re-subscribe at any time. If you re-subscribe you will be charged at the then-current price. If you accepted a retention offer in writing, save the terms so you can reference them on re-subscription.

Use this checklist to cancel and secure proof.

• Identify how you subscribed - App Store, Google Play or Breeze website.
• If via App Store - cancel in Apple ID subscriptions and keep a screenshot; cancel at least 24 hours before renewal.
• If via Google Play - cancel in Google Play subscriptions and keep confirmation; cancel at least 24 hours before renewal.
• If via Breeze website - use the magic link portal or email [email protected] and save the confirmation email.
• If you want a paper record send a signed registered letter to Old Gloucester Street, WC1N 3AX and keep Royal Mail proof.
• If you are within 14 days of purchase made on the website, request withdrawal by email to secure a refund under Consumer Contracts Regulations 2013.
• If you are disputing an unauthorised charge prepare bank statements and correspondence for your card issuer or chargeback request.