Cancel Specsavers Contact Lens the easy way

Service overview

Specsavers Contact Lens is the contact lens service and Easycare subscription package offered by Specsavers Optical Group Limited. The package combines contact lens supplies, regular lens check-ups, and member benefits such as free delivery and reductions on glasses when the Easycare package is active.

Key features

Easycare subscriptions start from £5 per month and include free delivery, free eye tests after 28 days and once the initial three-month payment has been made, free contact lens appointments, and a selection of free replacement lenses depending on the lens type.

Company facts

For full product pages see the official contact lens overview at Specsavers Contact Lenses and the Easycare direct debit details at Easycare direct debit package.

Web (desktop)

1. Go to Easycare direct debit package or sign in to your Specsavers account.
2. Find the Easycare or subscription management area and select the option to pause or cancel the subscription if available.
3. If cancelling an order placed online, contact Customer Service for a returns reference and address; you will need the order number.
4. Keep on-screen confirmation and any email confirmations as proof.

iOS (mobile browser)

1. Open Safari and navigate to the Specsavers contact lens page at Specsavers Contact Lenses.
2. Sign in and follow the same steps as desktop to manage Easycare or request returns for online orders.
3. Save screenshots of confirmation pages and any emails you receive.

Android (mobile browser)

1. Open your mobile browser and go to the Specsavers contact lens pages.
2. Sign in and follow the subscription management flow or contact Customer Service for returns references if cancelling an online order.
3. Keep email confirmations and screenshots.

Phone

1. Call Specsavers Customer Service (phone number not publicly disclosed on the contact lens pages).
2. Request cancellation of Easycare or a returns reference for online orders; note the reference given by the agent.
3. If returning goods, post them in their resealable packaging to the address provided by the agent and keep proof of postage.
4. Expect refund processing within 14 days of Specsavers receiving returned goods.

Email

1. Send an email to Specsavers Customer Service with your name, order number and request for cancellation or returns reference.
2. Wait for an email reply containing the returns reference and returns address.
3. Return goods in resealable packaging and keep tracking information.

Post (registered letter)

1. Prepare a signed letter with your full name, order number, address and request to cancel the subscription or return goods.
2. Send the letter by registered post to: Specsavers Contact Lens, Forum 6, Parkway, Solent Business Park, PO15 7PA Fareham, United Kingdom.
3. Keep the registered post receipt as proof and allow time for postal delivery and processing by Specsavers.

Cooling-off (14-day right to cancel)

For distance or off-premises purchases you have a 14-day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel within this period for online orders, contact Customer Service to request a returns reference and return goods in their resealable packaging. Refunds are issued within 14 days of Specsavers receiving the returned goods. See Consumer Contracts Regulations 2013.

End of minimum commitment

If your plan included a promotional minimum (for example the 1-month-free offer requires initial payments), the contractual minimum is set in your Easycare terms. The advertised new-subscriber offer requires an initial two months payment upfront and a three-month minimum to qualify for the free month. For other minimum terms, consult your contract or contact Customer Service - the exact minimum for general plans is not published.

Price increase

If Specsavers changes the price of a subscription, check your contract terms. The Consumer Rights Act 2015 protects against unfair contract terms; an unexpected unilateral price increase that effectively changes the service may be challengeable under that Act. If you dispute a price change, raise a written complaint with Specsavers and keep copies of correspondence.

Moving country or area

If you move and the service cannot be provided in your new location, contact Customer Service to request cancellation or to discuss transfer options. Specsavers does allow payment holidays and account management via the Easycare portal where available. Proof required: new address or evidence that local supply is unavailable - provide copies of new tenancy agreement or utility bill where requested.

Death of subscriber

In the event of the death of the subscriber, contact Specsavers Customer Service and provide a copy of the death certificate. The company will advise on contract termination or transfer to an administrator. Applicable law: Consumer Contracts Regulations 2013 and general contract law principles on termination by death.

Service quality or faulty goods

If contact lenses supplied are incorrect, damaged, do not arrive within 21 days of dispatch, or are undeliverable, Specsavers will issue a full refund or replacement. Return the goods in resealable packaging and contact Customer Service for the returns address and reference. Refunds are limited to the original order value and issued to the same payment method within 14 days of receipt. This is consistent with consumer statutory rights under UK law.

Before you cancel - negotiate

Specsavers Easycare has built-in retention options you should request before cancelling. Available offers from the research include payment holidays - you can put Easycare monthly payments on hold for three months at a time, up to a maximum of six months in any one calendar year. The package also includes free delivery, free eye tests (after 28 days and once the initial three-month payment is made) and free replacement lenses depending on the lens type. When you phone Customer Service ask explicitly for a payment holiday, a plan downgrade, or an alternative delivery cadence to reduce spend. If you are a new customer, mention the 1-month-free offer at the official offer page.

What cancelling saves - numbers and comparison

Compute your yearly cost from real plan figures. Easycare from research: £5 per month.

Calculation - Easycare: 1) £5 x 12 = £60 per year.

Cheapest competitor from research - Bayfields Belong plan: 1) £12 x 12 = £144 per year.

Yearly saving if you move from Bayfields to Specsavers at lowest advertised rate: £144 - £60 = £84 per year.

Other competitor examples: Leightons at £16 per month = £192 per year; Reynolds Opticians at £12.50 per month = £150 per year. These figures show where cancellation may reduce or increase your annual cost depending on the alternative chosen.

Key consumer law

Your rights are guaranteed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for distance and off-premises purchases and by the Consumer Rights Act 2015 for the quality of services. The Competition and Markets Authority (CMA) monitors unfair auto-renewal and hard-to-cancel subscription practices.

Cooling-off period and refunds

The Consumer Contracts Regulations 2013 provide a 14-day cancellation period for most distance contracts. Traders must refund payments within 14 days of receiving returned goods. Prescription spectacles and some bespoke medical devices are exempt from the cooling-off right; non-prescription contact lenses may be subject to the 14-day rule depending on value and whether they are personalised.

Escalation steps

If you cannot resolve your issue with Specsavers: 1) Complain to Specsavers Customer Service in writing. 2) If unresolved, seek advice from Citizens Advice. 3) Use payment protection such as Section 75 or chargeback via your card issuer for qualifying card payments. 4) If the problem concerns unfair contract terms or systemic issues, raise with the CMA.

Check final billing and refunds

After you cancel, expect refunds for eligible returned goods within 14 days of Specsavers receiving those goods. If part of an order is returned, refunds may be proportionately reduced. Specsavers will pay postage for returns where policy applies. Keep bank statements and email confirmations to verify refund timing.

Data and access

Request account closure or deletion via Specsavers Customer Service if you want your personal data removed. If you plan to re-subscribe later, retain copies of your contact lens prescription and order history; prescriptions validated since January 2024 allow online subscription management.

Re-activation and new prescriptions

To re-activate Easycare or place new orders, you may need a valid contact lens prescription. Easycare offers a free eye test after 28 days and once the initial three-month payment is made for qualifying subscribers. For new prescriptions book an appointment at your local branch.

Use this checklist to complete cancellation and protect your rights.

• Find your order number and Easycare account details.
• Decide whether to pause payments using the payment holiday (3 months at a time, up to 6 months per calendar year).
• If cancelling an online order within 14 days, contact Customer Service to request a returns reference and address.
• Return goods in resealable packaging and obtain proof of posting or tracking.
• Keep all email confirmations and screenshots as proof of cancellation or returns reference.
• Expect refund within 14 days of Specsavers receiving returned goods; check bank statements.
• If you dispute a price increase or have a service quality complaint, raise it in writing and keep copies.
• If unresolved, contact Citizens Advice and consider Section 75 or chargeback for qualifying payments.