Cancel Thriva the easy way

Overview

Thriva is a UK health diagnostics company that offers at-home blood tests, GP-reviewed results and health tracking through an app. Thriva provides subscription and pay-as-you-go testing options aimed at ongoing biomarker monitoring and personalised insights.

Who uses Thriva

Thriva targets adults who want regular blood monitoring, trend graphs and GP-reviewed interpretation. The service also supports B2B partners that need diagnostic services.

Company facts

Join and view current product pages at Thriva Ways to Join and compare the Compass membership at Thriva Compass. See a single-test example at Thriva General Health Check.

Android (step-by-step)

1. Open the Thriva app on your Android device.
2. Tap your account or subscription settings.
3. Select the subscription you want to change, pause or Cancel and follow on-screen prompts.
4. Keep a screenshot of the cancellation screen for your records.

iOS (step-by-step)

1. Open the Thriva app on iPhone.
2. Go to account or subscription management.
3. Choose pause, delay or Cancel for the selected test subscription.
4. Save any confirmation screen or email.

Post (registered letter)

1. Write a clear cancellation statement including full name, email used for the account and subscription details.
2. Send the letter by Royal Mail Recorded Signed For to: Thriva, 174-180 Old Street, EC1V 9BP London, United Kingdom.
3. Keep the Royal Mail proof of delivery for escalation if required.

Web / Email / Phone

1. Thriva's published guidance specifies app cancellation. Steps for web, phone or email cancellation are Not published by Thriva.
2. If you use email for support, contact [email protected] and keep the sent message and any reply as proof.

Moving permanently (change of residence)

If you move address inside or outside the United Kingdom and wish to stop Thriva tests because kits cannot be delivered, contact Thriva support at [email protected] with proof of new address such as a utility bill or tenancy agreement. Thriva's published channels for cancellation are the app; other channels are Not published by Thriva.

Price increase

If Thriva raises the subscription price mid-contract and you do not accept the increase you may treat that as a contract change and cancel. Provide the notice from Thriva that shows the price increase and your account details. This follows the consumer right to cancel when contract terms change under the Consumer Rights Act 2015.

Death of the subscriber

To cancel because of the death of the subscriber contact support at [email protected] and supply a copy of the death certificate plus proof of authority to act for the estate. Thriva's published cancellation route is the app; for estates use email or post where app access is not possible.

Legitimate ground accepted by Thriva

Research did not list an explicit set of "legitimate grounds" published by Thriva. Known, acceptable grounds under consumer law include exercising your 14-day cooling-off right, significant change in service, and inability to receive kits at your address. For any claim where Thriva requires proof, supply documents such as a medical certificate, change-of-address evidence or the official notice sent by Thriva.

End of commitment / Cancel anytime

Thriva subscriptions are advertised as flexible and can be changed, paused or cancelled at any time via the Thriva app. Cancel before the next scheduled test dispatch to avoid future charges. For timing use the 48 hour notice guidance for next kit dispatch found in Thriva research notes.

Cooling-off period (14 days)

If you bought Thriva online you have a 14 day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To get a refund, notify Thriva within 14 days and request reimbursement. Thriva accepts refund requests up to two months after the initial transaction in some cases. The refund is issued by the original payment method. Note: Thriva will deduct a £15 physical kit cost from refunds because kits are medical equipment and cannot be reused. No refund is processed after the sample has been received by the laboratory. See Thriva refunds for published details. Legal basis: Consumer Contracts Regulations 2013 and cooling-off rights referenced in the Consumer Rights Act 2024: Consumer Rights Act 2024 - cooling-off.

Before you cancel - negotiate

Thriva is known to offer retention options such as discounts on future tests, free months or plan downgrades. Research mentions potential offers including 50% off for a limited number of tests, free months and plan downgrades as retention tactics. To request a retention offer contact Thriva in-app, or email [email protected] and ask for a retention discount or a cheaper plan. Keep any written offer and check any reduced price duration and renewal conditions.

How much you save by cancelling - concrete math

Use these real plan numbers from research to compute yearly savings.

• Thriva flexible subscription from £30 per month: 30 x 12 = £360 per year.
• Thriva Compass membership: £40 per month or £480 per year. 40 x 12 = £480 per year; annual price listed as £480.
• Self-guided testing average cost: £140 every 3 months, 140 x 4 = £560 per year.
• Switching to Bupa Well+ at £15 per month costs 15 x 12 = £180 per year.

Example savings calculations:

• Cancel Thriva subscription (£30/month) and switch to Bupa Well+ (£15/month): £360 - £180 = £180 saved per year.
• Cancel Thriva Compass (£480/year) and choose a single self-guided plan averaging £560/year results in no saving; cancelling Compass saves £480 per year if you stop entirely.
• Cancel self-guided testing (average £560/year) and switch to a cheaper subscription at £360/year saves £200 per year.

Also account for one-off costs: Thriva nurse collection is £60 per visit. Refund deductions include a £15 kit cost when eligible for refunds.

Key UK consumer law

Relevant laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Cooling-off rights and subscription cancellation are also referenced in the Consumer Rights Act 2024. See the 2013 regulations at legislation.gov.uk and cooling-off rights in the 2024 Act at legislation.gov.uk.

Escalation steps if Thriva will not cancel or refund

1. Complain to the trader in writing and keep proof. 2. If unresolved, contact Citizens Advice for guidance and file a complaint. 3. For card payments consider chargeback via your card issuer or a Section 75 claim for qualifying UK credit card transactions. 4. If the dispute concerns unfair commercial practices such as hard-to-cancel subscriptions, report to the Competition and Markets Authority (CMA). The Consumer Rights Act 2015 protects against unfair contract terms and poor performance of services.

Check final billing and refunds

If you cancelled within a statutory cooling-off period or eligible for an agreed refund, Thriva reimburses using the original payment method. Refunds are accepted up to two months after the initial transaction in certain cases and are processed according to Thriva published policy. Thriva deducts £15 for the physical kit where refund rules apply. No refunds are processed after the lab receives your sample.

Data and account access

After cancellation you should keep copies of your results if you want long term records. To request export or deletion of personal data contact [email protected]. Kits are medical equipment and should not be returned for reuse.

Reactivation and restarting

You can rejoin Thriva by subscribing again through the app or the published ways-to-join page. See Thriva Ways to Join for current sign-up options.

Follow this checklist to cancel and protect your rights.

• 1. Cancel in the Thriva app and screenshot the cancellation confirmation.
• 2. If cancelling by post, send Registered Signed For to Thriva, 174-180 Old Street, EC1V 9BP London and keep Royal Mail proof.
• 3. If you want a refund, request it immediately and note the £15 kit deduction where applicable.
• 4. Keep all emails, screenshots and receipts for 14 days and up to two months if you have refund correspondence.
• 5. If you paid by credit card and refund is refused, consider a chargeback or Section 75 claim through your card provider.
• 6. To export or delete data email [email protected] and retain written confirmation.