Cancel Vir Health the easy way

Overview

Vir Health is a UK-based health technology and services company that operates clinician-led digital health brands and subscription services. The group operates brands including Numan and offers mental health care plans, specialist care plans and medication pathways such as Mounjaro prescriptions through digital clinical assessment.

Main services

Key products include Mind+ Basic at £38/month and Mind+ Premium at £58/month, condition-specific care plans from £78/month, and Numan-operated medication subscriptions such as Mounjaro with prices from £219 to £359 per monthly shipment depending on dosage.

Company facts

Official company filings and officer records are available on Companies House and an Advertising Standards Authority investigation involving a Vir Health trading brand is published by GOV.UK. See official sources in the Sources section.

Web (Account) - step by step

1. Log in to your Vir Health or Numan account on the website.
2. Open Account or Settings and choose Billing or Subscription.
3. Find your active subscription and select Cancel Subscription.
4. Follow on-screen confirmation steps; keep a screenshot and wait for confirmation email.

iOS - step by step

1. Open the App Store on your iPhone.
2. Tap your profile photo, choose Subscriptions.
3. Select the Vir Health or Numan subscription.
4. Tap Cancel Subscription and keep the App Store confirmation.

Android - step by step

1. Open the Google Play Store app.
2. Tap your profile, then Payments & subscriptions, then Subscriptions.
3. Select the relevant subscription and tap Cancel subscription.
4. Save the Google Play confirmation screenshot.

Phone - step by step

1. Prepare account details and order numbers before calling.
2. Ask the agent to cancel your subscription and request a reference number and email confirmation.
3. If no confirmation email arrives, send a registered letter to the registered office address.

Post / Registered letter - step by step

1. Write a signed letter with your full name, account email, subscription details and explicit request to cancel.
2. Send by recorded delivery to: Vir Health, 60 Gracechurch Street, EC3V 0HR London, United Kingdom.
3. Keep proof of posting and a copy of the letter for your records.

Moving / relocation

If you move outside the service area and that prevents Vir Health from delivering the contracted service, provide proof such as a new UK or international utility bill, tenancy agreement or relocation paperwork. Under the Consumer Rights Act 2015, a contract that cannot be performed due to relocation may be ended and you can request a refund for unused services.

Price increase

If Vir Health increases subscription prices during your active subscription and the change was not clearly disclosed at sign-up, you may cancel and ask for a refund for the unused period. Keep the original terms shown at purchase as proof. Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015.

Death of subscriber

To cancel for the death of the account holder, provide a copy of the death certificate and a written request from the executor or next of kin. The trader should close the account and refund any pre-paid unused service where allowed by contract terms and law.

Legitimate grounds accepted by Vir Health

Research states Vir Health permits cancellation where customers are unhappy or no longer need treatment and offers pause or cancel options for certain tests and subscriptions. Required proof depends on reason; provide account details and any clinical or relocation documents as needed. Applicable law: Consumer Rights Act 2015.

End of commitment period

If your subscription included a fixed commitment (for example a multi-month medication package), you may be liable for remaining monthly fees if you cancel early. Provide your original order or plan contract as proof. This is a contractual matter and the Consumer Rights Act 2015 protects against unfair or disproportionate penalties.

Cooling-off period (14 days)

For contracts concluded online, the Consumer Contracts Regulations 2013 provide a 14-day cooling-off period that starts the day after the contract is concluded for services. If you cancel within that period you are entitled to a refund, unless you asked the trader to begin performance and expressly acknowledged losing your right to cancel. To use this right, inform Vir Health by account message, email or registered letter and keep proof of your cancellation request.

Before cancelling: negotiate

There is limited public reporting of specific retention offers from Vir Health. The research notes Vir Health and its Numan brand allow pausing or cancelling some services and that some fixed commitment packages have remaining-fee liability. When calling or messaging to cancel, request the following in writing: a waiver of remaining fixed fees, a pause option, or a lower-cost care tier. Provide your account ID and ask for any available discounts or a downgrade to Mind+ Basic.

How much you save by cancelling

Example 1 - Mind+ Basic: £38 x 12 = £456 per year. Example 2 - Mind+ Premium: £58 x 12 = £696 per year. Comparing Mind+ Basic to Vitality Health at £44/month (Vitality price from research): Vitality £44 x 12 = £528 per year. Calculation: £528 - £456 = £72 saved per year by choosing Mind+ Basic over Vitality's listed plan. Show math: 38 x 12 = 456; 44 x 12 = 528; 528 - 456 = 72.

Alternative cheapest real plan from competitors (based on research): Vitality Health listed at £44/month or £528/year. Care Plans from Vir Health start from £78/month, which equals £78 x 12 = £936/year.

Relevant UK law and regulators

The main consumer protections are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Medical services and providers are regulated by the Care Quality Commission for clinical standards. The Competition and Markets Authority examines unfair auto-renewal and hard-to-cancel subscription practices.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 grant a 14-day cooling-off period for online service contracts. Services fully performed before the end of the 14-day period, where performance began at the consumer's express request and with acknowledgment of losing cancellation rights, are an exception. The Consumer Rights Act 2015 requires services to be supplied with reasonable care and skill.

Unfair contract terms and automatic renewal

Clauses that impose disproportionate cancellation penalties may be unenforceable under the Consumer Rights Act 2015. The CMA considers hard-to-cancel subscriptions and unclear auto-renewal terms potential unfair practices; if you believe terms are unfair, escalate to Citizens Advice and the CMA.

How to escalate

First complain to Vir Health using account messages or registered letter. If unresolved, contact Citizens Advice for guidance. For card payments you can seek a Section 75 claim or a chargeback via your card issuer for qualifying payments. For advertising or clinical misconduct, consult the Care Quality Commission and see the GOV.UK published advertising investigation involving a Vir Health trading brand.

Check access and final billing

After cancellation, verify the end date of access and any final charges in your account billing history. Keep cancellation confirmation screenshots, confirmation emails and any reference numbers.

Data and clinical records

If you want copies of clinical records or test results, request them via your account or in writing. Medical records are subject to UK data protection rules; ask Vir Health for a copy of your personal data if needed.

Re-activation and returning

If you later wish to re-activate, log in to your account or create a new account and subscribe again. Note that promotions and price points at re-activation may differ from your previous plan.

Follow this checklist to cancel and protect yourself.

• Log in and attempt immediate online cancellation via Account > Billing > Subscription.
• Take a screenshot of cancellation confirmation and any on-screen reference number.
• If canceling by phone, ask for a written confirmation email and note the agent name and date/time.
• If you do not receive confirmation, send a signed registered letter to Vir Health, 60 Gracechurch Street, EC3V 0HR London, United Kingdom, and keep the recorded delivery receipt.
• Check your bank or card statement for recurring charges and contact your bank to block future payments if Vir Health keeps charging improperly.
• If within 14 days of purchase, assert your right to cancel under the Consumer Contracts Regulations 2013 and request a refund for pre-paid amounts.
• If you suspect unfair terms or misleading advertising, consult Citizens Advice and refer to the Consumer Rights Act 2015 and the CMA guidance.