Cancel Wellhub the easy way

Wellhub in one line

Wellhub is a workplace wellness membership platform operated by GYMPASS US, LLC that gives employees access to gyms, classes and wellness apps under corporate programmes.

Who uses Wellhub

Wellhub is sold to companies and used by corporate employees who want access to multiple gym networks and digital wellness services under one membership.

Company facts

Official terms and plan details are available on the Wellhub site: Wellhub terms and Wellhub plans.

Web - cancel in the Wellhub Platform

1. Sign in at the Wellhub Platform using your employer credentials or your account on the Wellhub site.
2. Open your profile or account settings and select 'Subscription' or 'Membership'.
3. Follow the on-screen directions labeled to cancel or stop auto-renewal.
4. Keep a screenshot of the confirmation shown in the platform; write down the date and next billing date.

iOS - cancel via the app or Apple subscriptions

1. Open the Wellhub iOS app and log in.
2. Navigate to account or subscription settings and follow in-app cancellation steps.
3. If the subscription was billed through Apple, open Settings > your name > Subscriptions and cancel the Wellhub subscription there.
4. Keep the in-app confirmation or Apple subscription cancellation confirmation email.

Android - cancel via the app or Google Play

1. Open the Wellhub Android app and log in.
2. Go to account or subscription settings and follow the cancellation steps in-app.
3. If billed through Google Play, open Google Play Store > Profile > Payments and subscriptions > Subscriptions and cancel the Wellhub subscription.
4. Keep the Google Play cancellation confirmation email or screenshot.

Phone - when phone contact is available

1. Wellhub does not publish a public phone number for cancellation. If you have a phone contact from your employer or HR, use that number and request a cancellation confirmation in writing.
2. If you speak to an agent, note the agent name, date and time.
3. Ask for a confirmation email because phone-only cancellations are harder to prove.

Email and post

1. Email: Wellhub support email is not publicly disclosed; if you have an email on your plan paperwork, send a clear cancellation request including your account details and membership ID and request written confirmation.
2. Post: Send a signed letter to Wellhub, City Road, EC1V 2NX London, United Kingdom by recorded delivery and keep the proof of postage and the tracking number.
3. Always keep receipts or screenshots of any confirmations you receive.

Moving (relocation)

If you relocate and your new location makes access to contracted third-party provider services impossible, contact Wellhub and provide proof of relocation such as a utility bill or tenancy agreement. Wellhub does not publish a specific relocation cancellation rule but will assess changes that affect access.

Applicable law: Consumer Rights Act 2015 for fairness of terms.

Price increase

If Wellhub increases the price in a way that changes the contract materially, you may cancel under Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 if the change was not clearly agreed in the contract. Provide the notice of price change and your payment records as proof.

Applicable law: Consumer Rights Act 2015; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Death of subscriber

For death of the named subscriber, provide the death certificate and contact Wellhub with the subscriber details. Wellhub does not publish a specific death policy; use the documentation to request closure of the account.

Applicable law: Consumer Rights Act 2015 for fairness of contract terms.

Legitimate grounds accepted by Wellhub

Wellhub states 'Additional terms regarding cancellation may apply if required by the entity sponsoring your membership.' Wellhub accepts cancellation requests through the platform and will evaluate sponsor-imposed exceptions. Provide employer confirmation or sponsor documentation when the employer or sponsor requires different terms.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment / regular cancellation

Cancel using the Wellhub Platform at least 3 business days before your billing date. Your plan remains active until the next billing date. There is no cancellation fee and no enrolment fee. Keep the platform confirmation as your proof.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period

For customers in the United Kingdom you have a 14-day right to withdraw from a distance contract under the Consumer Contracts Regulations 2013. Wellhub states it will refund the full payment if you withdraw within 14 days provided you have not used any third-party provider services during that period. If you asked Wellhub to start the service during the 14 days and you agreed you would lose cancellation rights, refunds may not apply.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: how to negotiate with Wellhub

Retention offers reported in research are limited. Customers report weak customer support and no clear standard retention discounts. If you want to try to keep your membership, ask for a retention offer in writing through your employer HR or Wellhub support and propose a lower plan or temporary pause. Suggested script: state your cancellation date, ask for a downgrade to a cheaper plan or a pause for X months, request the offer in writing and set a deadline for response.

What cancellation saves you - yearly math

Compute annual cost if you pay monthly (monthly price times 12):

• Starter: 9.99 x 12 = £119.88 per year.
• Bronze: 34.99 x 12 = £419.88 per year.
• Silver: 49.99 x 12 = £599.88 per year.
• Gold: 89.99 x 12 = £1,079.88 per year.
• Diamond+: 249.99 x 12 = £2,999.88 per year.

Cheapest real paid alternative among reported competitors is Vitality at £44 per month, which is 44 x 12 = £528 per year. Example savings if you cancel a Bronze monthly plan and switch to Vitality are negative because Bronze is cheaper: Bronze yearly £419.88 vs Vitality yearly £528. Savings by cancelling Bronze and not replacing it with Vitality: you save £419.88 per year. If you cancel Silver (£599.88 per year) and move to Vitality (£528 per year) you save 599.88 - 528 = £71.88 per year.

For digital-only access Wellhub Digital is listed at £0 per month, providing a zero-cost digital alternative: Wellhub Digital.

Key UK consumer laws

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 gives you a 14-day right to withdraw from distance contracts and requires traders to provide cancellation information. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats difficult-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Wellhub requires cancellation at least 3 business days before billing and cancels renewal via the platform. If you find the process obstructive, you can escalate.

How to escalate a dispute

1. Complain to Wellhub in writing and keep copies of your communications and any platform confirmations. 2. If unresolved, seek help from Citizens Advice who can guide escalation steps. 3. For qualifying card payments you can request a chargeback from your card issuer or use Section 75 for credit card purchases over £100. 4. If your issue is with a regulated sector (insurance, financial product), use the relevant ombudsman. Use the laws above when referencing your rights.

Check access and final billing

After cancellation your membership remains active until the next billing date. Verify the final billing date in your account and confirm no further charge occurs after that date. Wellhub states 'No refunds or credits will be issued upon cancellation' except within statutory rights.

Data and account re-activation

Request a written confirmation of cancellation in case re-activation issues occur. If you delete your account, ask whether Wellhub retains your data and how to request deletion under data protection rules. Re-activation will likely require sign-in and re-enrolment through your employer or sponsor.

If you expected a refund

Wellhub's standard policy: 'Subscription Fee is non-refundable except as outlined in these Terms' but for UK customers you may withdraw within 14 days per the Consumer Contracts Regulations 2013 and obtain a refund if you have not used third-party provider services during that period. To request a refund, follow the platform cancellation steps and contact Wellhub support or your employer sponsor with proof that no third-party services were used.

Use this checklist to cancel and protect yourself.

• Locate your next billing date in the Wellhub Platform and calendar the cancellation at least 3 business days before that date.
• Cancel inside the Wellhub Platform and take a screenshot of the confirmation page and date.
• If you cancel by post, send a signed recorded-delivery letter to Wellhub, City Road, EC1V 2NX London, United Kingdom and keep the proof of postage.
• Keep any confirmation emails or screenshots for 6 months in case of billing disputes.
• If you paid by credit card and are refused a refund you believe you are due, contact your card issuer to discuss Section 75 or chargeback if the payment qualifies.
• If within 14 days of purchase and you have not used third-party services, request a refund citing the Consumer Contracts Regulations 2013.