Essential Box
£24.99
/ mois
3-4 wellness items, basic digital content access
3-4 wellness items
basic digital content access
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
Cancel Zen Flow Co the easy way
We generate and send your cancellation letter to Zen Flow Co by registered mail
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Recipient
Zen Flow Co
53 Beauchamp Place
SW3 1NY London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Zen Flow Co agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zen Flow Co service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Zen Flow Co service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Zen Flow Co
How to cancel Zen Flow Co in the UK, your refund rights, timelines and alternatives. Clear steps, official contact and savings in 2026.
https://zen-flow.co
London, United Kingdom
Health Insurance
Cancellation at a glance
| fastest method (name it + why) | Online via the link in your welcome email or the FAQ page - immediate processing when you use the website link |
|---|---|
| effective delay | Cancellation requests must be received and processed at least 14 days before the renewal date |
| notice period | 14 days |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Monthly plans: no minimum commitment; prepaid options available for 3, 6 or 12 months |
| phone + hours | Not published by Zen Flow Co |
| postal address for registered letter | Zen Flow Co, 53 Beauchamp Place, SW3 1NY London, United Kingdom |
What is Zen Flow Co
Overview
Zen Flow Co delivers wellness products and digital content focused on male urinary health and well being. The service combines physical box plans and a digital app subscription branded as Zen Flow App Premium.
Services offered
Zen Flow Co sells subscription boxes with 3 to 8 wellness items depending on the plan, plus a paid app tier with guided content and ambient sounds.
Company facts
Key facts about the company are listed below.
| Headquarters | South San Francisco, United States |
|---|---|
| Founded | 2014 |
| CEO | Shreya Mehta |
| Employees | ~22 |
| Support email | [email protected] |
| Official pages | About us - Get started |
How to cancel Zen Flow Co
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Website (welcome email / FAQ link) | Use the cancellation link in your welcome email or the FAQ cancellation page | Immediate to 48 hours | Email confirmation or account notification | Easy |
| iOS (App Store) | Cancel subscription through App Store subscription settings if purchased via Apple | Immediate | App Store cancellation record or email from Apple | Medium |
| Android (Google Play) | Cancel subscription through Google Play subscriptions if purchased via Google | Immediate | Google Play cancellation record or email from Google | Medium |
| Phone | Contact Zen Flow Co support phone (numbers listed on site) to request cancellation | 0 to 72 hours for confirmation | Call reference or email confirmation | Medium |
| Email [email protected] requesting cancellation | 24 to 72 hours response time | Email reply | Hard | |
| Post (registered letter) | Send a signed cancellation letter to the registered address by recorded delivery | Processed when received; ensure it arrives at least 14 days before renewal | Royal Mail proof of delivery | Easy |
Website (welcome email / FAQ link)
- Open the welcome email you received after subscribing or visit the FAQ page at https://zen-flow.co/faq/.
- Follow the cancellation link referenced in the email or FAQ.
- Complete any on-screen confirmation steps and keep a screenshot or confirmation email.
- Expect processing immediately to within 48 hours; ensure the request is processed at least 14 days before renewal to stop the next charge.
iOS
- Open the Settings app on your iPhone and tap your Apple ID.
- Choose Subscriptions, find the Zen Flow subscription, and tap Cancel Subscription.
- Keep Apple confirmation email or screenshot of the canceled subscription.
Android
- Open Google Play Store, tap your profile, go to Payments and Subscriptions, then Subscriptions.
- Select the Zen Flow subscription and tap Cancel subscription.
- Save the Google Play confirmation email or screenshot.
Phone
- Find the UK/EU phone number on the Zen Flow Co support pages: cancellation and refunds.
- Call and state you want to cancel. Ask the agent for a cancellation reference number.
- Save the call reference and ask for a confirmation email.
- Send a clear cancellation email to [email protected] with your account details and subscription ID.
- Mark the email as high priority and request a delivery receipt.
- If you do not receive confirmation, resend or use registered post to ensure receipt.
Post
- Write a signed letter including your full name, account email, subscription ID and clear cancellation instruction.
- Send by recorded delivery to: Zen Flow Co, 53 Beauchamp Place, SW3 1NY London, United Kingdom.
- Keep proof of posting and proof of delivery. Ensure the letter is received at least 14 days before renewal.
Cancel by reason
Cooling-off period (14 days)
Rule: You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you cancel during that period and you have not received any box, Zen Flow Co will give a full refund. If you received one box during the cooling-off period, Zen Flow Co will deduct the value of that box from your refund.
Required proof: cancellation request timestamp, order date, shipment tracking or proof of non-receipt.
Applicable law: Consumer Contracts Regulations 2013.
If you used the service during cooling-off
Rule: If the service or content was used during the withdrawal period, you must pay for the portion of service provided. Zen Flow Co will calculate a proportional amount.
Required proof: usage logs or confirmation of access; provider calculates proportional charge.
Applicable law: Consumer Contracts Regulations 2013.
End of commitment or prepaid term
Rule: For prepaid 3, 6 or 12 month plans, termination takes effect at the end of the paid period unless Zen Flow Co allows early termination in their terms.
Required proof: your prepaid order confirmation and date.
Applicable law: Contract terms plus Consumer Rights Act 2015 for unfair terms.
Price increase
Rule: Zen Flow Co does not publish a specific price increase exit policy in the research data. Check your contract and the renewal cooling-off notice if a price rises at renewal.
Required proof: notification of price change, date of notice and your subscription details.
Applicable law: Subscription Contracts Act 2024 for renewal cooling-off rights when a renewal change is notified.
Death of the subscriber
Rule: Zen Flow Co did not publish a specific death policy in the research data. As a practical step, next of kin should contact support and provide a death certificate to request cancellation and a refund where applicable.
Required proof: death certificate and account details.
Applicable law: Consumer Rights Act 2015 where contract terms interact with personal circumstances.
Legitimate grounds - service not as described or problem complaints
Rule: Zen Flow Co states they will investigate refund requests and consider complaints, user comments and how the site was used. If the service was not as described, you may be entitled to redress under the Consumer Rights Act 2015.
Required proof: screenshots, order confirmation, complaint history, evidence that service delivery differed from the advertised offer.
Applicable law: Consumer Rights Act 2015.
Negotiate or save
Before cancelling: negotiate
Retention offers reported in research: none specifically reported. Zen Flow Co is known to consider refund requests case by case and to investigate complaints, but there is no published list of retention discounts or coupons.
How to ask: contact [email protected] and request account retention options or a one-off refund. Use the cancellation link on the official page https://zen-flow.co/cancellation-refunds/ and mention your subscription ID and preferred outcome (pause, downgrade or refund).
What cancelling saves - yearly calculations
Use the actual plan prices to compute annual cost.
Essential Box: 12 x £24.99 = £299.88 per year.
Premium Box: 12 x £39.99 = £479.88 per year.
Deluxe Box: 12 x £54.99 = £659.88 per year.
Zen Flow App Premium (annual price listed): £49.99 per year.
Cheapest listed competitor (from research): Vitality at £44 per month = 12 x £44 = £528 per year.
Example saving vs Vitality: If you switch from Vitality (£528) to Zen Flow Essential (£299.88), you save £528 - £299.88 = £228.12 per year.
Example saving by cancelling Premium Box: cancelling Premium (£479.88) saves £479.88 per year immediately.
Legal protections and escalation
Key UK consumer laws
The main protections are the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Subscription Contracts Act 2024 adds specific renewal cooling-off protections for subscription contracts. The exact renewal cooling-off provisions are set out in the 2024 legislation.
Official text about renewal cooling-off: Subscription Contracts Act 2024 - cooling-off rights.
How to escalate when Zen Flow Co will not comply
1. Submit a formal complaint to Zen Flow Co via their support channels and keep copies.
2. If unresolved, contact Citizens Advice for guidance and use card chargeback or Section 75 (if payment qualifies) through your card issuer.
3. If the issue concerns unfair subscription practices or hard-to-cancel terms, report to the Competition and Markets Authority (CMA).
References: Consumer Rights Act 2015; Consumer Contracts Regulations 2013; CMA guidance on unfair auto-renewal practices.
What to do after cancelling Zen Flow Co
Check final billing and refunds
Zen Flow Co states that if you cancel during the 14-day cooling-off period and you have not received any boxes you will get a full refund. If you received a box they will deduct its value from the refund. If you cancel after the cooling-off period you will not receive a refund for the current billing cycle but will not be charged for subsequent months once cancellation is processed.
Access and data
After cancellation you may lose access to premium app content at the end of the paid period. To request data export or deletion, contact [email protected] and reference your account email.
Re-activation
To restart the service, subscribe again via the website or app. Renewal may create a new cooling-off period depending on whether a renewal cooling-off notice is provided as required by the Subscription Contracts Act 2024.
Proof retention
Keep copies of confirmation emails, recorded delivery receipts, bank statements and screenshots for at least 120 days in case you need to escalate or raise a chargeback.
Next steps and practical checklist
Follow this checklist to cancel effectively and protect your rights.
- Find your subscription ID and order confirmation email.
- Decide which cancellation method you will use: website link, app store, email, phone or registered post.
- If using the website, use the link in your welcome email or FAQ and save the confirmation.
- If emailing, send to [email protected] and request a delivery/read receipt.
- If posting, send a signed registered letter to Zen Flow Co, 53 Beauchamp Place, SW3 1NY London and keep proof of delivery.
- Check bank or card statements for any further charges within 30 days of cancellation and request a refund if charged after cancellation was confirmed.
- If no response within 14 days, contact your card issuer for chargeback or Section 75 if payment method qualifies.
Plans
Premium Box
£39.99
/ mois
5-6 items including full-size products, exclusive content
5-6 items including full-size products
exclusive content
Deluxe Box
£54.99
/ mois
7-8 premium items, priority customer service, early access
7-8 premium items
priority customer service
early access
Zen Flow App Premium
£43.29
/ mois
Unlimited meditation sessions, premium sounds and video themes
Unlimited meditation sessions
premium sounds and video themes
No commitment. Billoff helps you cancel or adjust your Zen Flow Co subscription without hunting down every detail alone.
Pros & cons
Pros
Targeted wellness subscription for men with BPH-related urinary obstruction
Multiple plan tiers (Essential £24.99, Premium £39.99, Deluxe £54.99) to choose from
Prepaid options for 3, 6 and 12 months which can offer 10-15% savings
Clear 14-day cooling-off rights under UK law
Cons
Cancellation requests must be processed at least 14 days before renewal to avoid the next charge
Refunds after the cooling-off period are not provided for the current billing cycle
Email cancellations have been reported as potentially problematic due to spam and delivery issues
Official public phone numbers and live chat hours are not published in the research data
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Vitality
£44
/ mois
Rewards-based system that offers benefits for healthy behaviour
Bupa
£44.89
/ mois
Traditional private medical insurance with multiple subscription services
WPA
Undisclosed
/ mois
Not-for-profit insurer focusing on freedom of choice in treatment
Countries where Zen Flow Co is available
Zen Flow Co is available in many countries. Here are several frequently cited markets:
United KingdomEuropean UnionUnited States
Subscription & cancellation
What you should know about Zen Flow Co subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Zen Flow Co subscription, whichever payment method you use.
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