Cancel Finwell Financial Health the easy way

Core offering

Finwell Financial Health provides financial wellbeing services for individuals and organisations, including Financial Health Scores, educational content, workshops and workplace programmes. The platform offers a 10-day free trial for individuals, then a paid monthly subscription.

Who it serves

Clients include individuals, families, employers of all sizes and educational institutions seeking financial education, wellbeing strategy and employee financial support tools.

Company facts

Learn more about packages and features on the official product pages: Finwell packages and FinWELL Money Scores.

Web

1. Sign in to your Finwell account at the product sign-up portal: https://sign-up.finwellscore.com/.
2. Open Account or Subscription settings and look for Cancel Subscription.
3. Follow on-screen steps and keep the final confirmation screen or confirmation email.
4. If you do not receive confirmation, send an email to [email protected] quoting your account details and the date/time of cancellation.

iOS / Android

1. If you subscribed via an app store, open your Apple ID or Google Play account subscriptions to cancel there to stop auto-renewal.
2. Keep the store cancellation confirmation email or screenshot as proof.
3. If you also have a Finwell account, confirm in your Finwell account that access will end on the subscription expiry date.

Phone

1. There is no published public phone number; if you have an account manager or a business contact, call them and request a cancellation reference.
2. Ask the agent for an email confirmation and record the name, date and time of the call.

Email

1. Send an email to [email protected] with subject line "Cancel subscription - [your name] - [account email]".
2. Include your full name, account email, plan name and the date you want cancellation to take effect.
3. Request written confirmation of the cancellation and any final charges.

Post

1. Write a signed cancellation letter including your full name, account email, plan, request for cancellation and the effective date.
2. Send by Royal Mail Recorded Delivery to: Finwell Financial Health, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep the Recorded Delivery receipt as proof of posting and delivery.

Moving abroad or relocation

If you move permanently outside the service area and your contract includes geographic limitations, provide proof of new address such as a tenancy agreement or utility bill. Contract terms govern whether this allows immediate termination. Applicable law: Consumer Contracts Regulations 2013 if contract was concluded at distance.

Price increase

If Finwell raises your subscription price mid-contract and your contract allows price changes, you have the right to cancel without penalty if the change is material. Provide the notice of price change from Finwell and your account details. Applicable law: Consumer Rights Act 2015 on unfair terms and Consumer Contracts Regulations 2013 regarding required pre-contract information.

Death of the subscriber

In case of the subscriber's death, a close family member or executor should send a copy of the death certificate and request termination and refund of any unused prepaid period. Include account details and proof of authority to act.

Legitimate grounds accepted by Finwell

Research does not publish a definitive list of accepted legitimate grounds. If you claim legitimate grounds such as prolonged service failure, provide supporting evidence: screenshots, emails and a timeline. Applicable law: Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.

End of commitment or minimum term

For annual contracts the research indicates there may be minimum term commitments of 12 months. To end at the end of your commitment, notify within the stated notice window (commonly 30 days before renewal). Provide your contract date and proof of payment if asked. Applicable law: Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

Cooling-off (14-day cancellation)

If you bought the service at a distance (online, phone or mail) you have a 14-day cooling-off period from the day after the contract was concluded to cancel for any reason and receive a full refund for payments made. If you asked for services to start during the cooling-off period and then cancel, Finwell can charge for the services provided up to cancellation. Applicable law: Consumer Contracts Regulations 2013. For guidance see Citizens Advice - Cancelling a service.

Before you cancel - how to negotiate

Ask support for retention offers by email to [email protected] or via your account manager. The research does not list specific retention discounts publicly. When you negotiate, state your cancellation date, ask for a reduced rate or a pause and request written confirmation of any offer. If you have a workplace licence, ask your HR contact to request an enterprise adjustment or pilot programme instead of cancellation.

What cancelling saves you - example calculations

Use your plan price to compute annual savings. Example individual plans from Finwell:

• Individual Monthly Subscription: £19.95 per month. Annual cost if kept 12 months: 19.95 x 12 = £239.40 per year.
• Individual after 10-day trial: £19.95 per month (trial free for 10 days).
• FinWELL Enhanced for up to 100 licences: £9 per month per employee; yearly cost per employee: 9 x 12 = £108 per year.
• FinWELL Enhanced for 100-1,000 licences: £5 per month per employee; yearly cost per employee: 5 x 12 = £60 per year.
• FinWELL Enhanced for 1,000-10,000 licences: £1.99 per month per employee; yearly cost per employee: 1.99 x 12 = £23.88 per year.

Cheapest real alternative among general wellbeing competitors listed in verified resources is Simplyhealth's health plan. For plan specifics visit Simplyhealth health plan. Compare whether a medical health plan at about £xx per month fits your needs before cancelling Finwell; confirm current Simplyhealth pricing on their site.

Key UK consumer law

Consumer protections relevant to Finwell Financial Health include the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. The Competition and Markets Authority treats unclear auto-renewal or hard-to-cancel subscriptions as potential unfair practices. The incoming Digital Markets, Competition and Consumers (DMCC) Act 2025 will add subscription-specific protections, including mandatory cancellation reminders and clearer cooling-off rights.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days from the day after the contract is concluded to cancel distance contracts and obtain a full refund for upfront payments. If you requested service to start in the cooling-off period and then cancelled, the trader may charge for the services provided up to cancellation.

Complaint escalation

First complain to the trader in writing (email or Recorded Delivery). If unresolved, seek advice from Citizens Advice and escalate to the relevant ombudsman for your sector or consider a card chargeback or Section 75 claim if the payment qualifies. See Citizens Advice - Cancelling a service.

Unfair contract terms

The Consumer Rights Act 2015 allows challenge of disproportionate cancellation penalties or unfair terms. If Finwell continues to charge after valid cancellation, preserve proof of cancellation and escalate via your payment provider and Citizens Advice.

Check final billing and refunds

After cancellation, confirm the final charge date and any refund due. If you cancelled within the 14-day cooling-off period and paid upfront, expect a full refund unless you asked for services to start. Request a final statement showing the cancellation effective date.

Access and data

Confirm whether your account access ends immediately or at the end of the paid period. Ask Finwell for a copy of your personal data or to erase it if you choose; include your account email and request confirmation in writing.

Re-activation and alternatives

If you wish to re-subscribe later, note whether promotional pricing or pilot programmes are still available. If the service was provided via an employer, check whether your employer holds a licence you can rejoin.

Use this checklist to complete a robust cancellation and protect your consumer rights.

• Identify your plan (monthly or annual) and the date of next renewal.
• If within 14 days of purchase, cancel immediately and request a full refund under the Consumer Contracts Regulations 2013.
• Prefer Recorded Delivery to the postal address: Finwell Financial Health, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
• Keep screenshots, confirmation emails and Recorded Delivery receipts as proof.
• Send a follow-up email to [email protected] requesting written confirmation and the effective cancellation date.
• If charges continue after confirmed cancellation, contact your card issuer for chargeback or Section 75 if applicable and get advice from Citizens Advice.