Cancel Blaze the easy way

Overview

Blaze is a private company founded in 2021 and headquartered in Los Angeles. The business offers multiple products and subscription plans that include AI content and studio services, app plans and enterprise features. Blaze lists Co-CEOs Nanxi Liu and Tina Wojcik.

Two product families in the UK context

For consumers in the United Kingdom you may encounter two distinct uses of the Blaze brand in public sources: Blaze Gym registration and membership terms that apply locally, and Blaze AI product and subscription offerings with pricing tiers. This guide covers how cancellations and consumer rights work against the available UK-facing details.

Company facts

Web cancellation (Blaze AI)

1. Log in to your Blaze account.
2. Open Account, then Billing or Subscription settings.
3. Choose Cancel subscription and follow on-screen prompts.
4. Save screenshot of final confirmation and any confirmation email.
5. Refer to Blaze help article for details: How to change or cancel your subscription.

iOS cancellation (App Store billed subscriptions)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon, then Subscriptions.
3. Select the Blaze subscription and tap Cancel Subscription.
4. Keep Apple confirmation for proof.

Android cancellation (Google Play)

1. Open Google Play Store, tap the profile icon, then Payments and subscriptions.
2. Choose Subscriptions, select Blaze and Cancel.
3. Keep Google Play confirmation email or screenshot.

Cancel by email

1. Send a clear email request to [email protected] to cancel a monthly deferred payment membership. Include full name, membership number and request date.
2. Keep a copy of the sent email and any reply.
3. Note that Blaze requires 30 days notice to stop the next direct debit.

Cancel by post

1. Write a dated, signed cancellation letter with membership details.
2. Send by recorded delivery to Blaze, Waters Green, SK11 6LF Macclesfield, United Kingdom.
3. Keep the proof of postage and delivery receipt. Allow at least 30 days for the final processing.

Moving home (relocation)

Rule - Blaze accepts relocation as a ground for early termination if you provide written correspondence addressed to [email protected] and the required proof. Required proof documents - proof of new address such as a signed tenancy agreement, completion statement or utility bill showing the new address. Applicable law - Consumer Rights Act 2015 (service standards) and Consumer Contracts Regulations 2013 for distance sales aspects.

Illness or injury

Rule - Blaze accepts illness or injury as a legitimate ground for early termination where written correspondence is supplied to [email protected]. Required proof documents - medical certificate, doctor note or hospital discharge form. Applicable law - Consumer Rights Act 2015.

Bankruptcy or insolvency

Rule - Written correspondence for bankruptcy must be addressed to [email protected]. Required proof documents - insolvency petition, official receiver notice or trustee letter. Applicable law - Consumer Rights Act 2015.

Death of the subscriber

Rule - Contact Blaze with a copy of the death certificate and proof of probate or executor authority. Required proof documents - death certificate and executor identity documents. Applicable law - Consumer Rights Act 2015.

Price increase

Rule - If Blaze raises the price within a fixed contract term, you may have a right to cancel without penalty if the contract allows unilateral price increases. Required proof documents - your copy of the original contract showing price terms. Applicable law - Competition and Markets Authority guidance and Consumer Rights Act 2015.

End of commitment

Rule - Once your minimum commitment (often 12 months for initial contracts) is completed you may cancel in accordance with the notice period. Required proof documents - membership start date and payment history. Applicable law - Consumer Rights Act 2015.

Cooling-off (14 day) and Digital Markets 2024 protections

Rule - For contracts concluded at a distance you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 introduces initial and renewal cooling-off periods for subscription contracts and prevents penalties for cancelling during those periods. Required proof documents - a clear statement of cancellation to the trader within the cooling-off period. Applicable law - see Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

Before cancelling - what to ask for

Retention offers reported - public sources do not list specific Blaze retention discounts or offers. If you want to keep the service, ask for a price reduction, a freeze of the membership, or transfer to a shorter plan. Contact the account or billing team and request a written offer and the deadline to accept. If your contract is within a minimum term, request a suspension or transfer to another member.

What cancelling saves you - yearly cost calculations and cheapest alternative

Use these example plans and show the yearly math from Blaze published prices.

Blaze Studio - Image Only: 7.99 GBP x 12 = 95.88 GBP per year.

Blaze Studio - Image + Video: 12.99 GBP x 12 = 155.88 GBP per year.

App - Pro: 49.00 GBP x 12 = 588.00 GBP per year (annual plan price listed as 444.99 GBP where available).

WithBlaze.app - Base (Monthly): 79.00 GBP x 12 = 948.00 GBP per year. WithBlaze.app - Base (Annual) price listed as 59.00 GBP per month equivalent when billed annually.

Cheapest real alternative from the competitor data is Hyperoptic at 17.00 GBP per month or 204.00 GBP per year. Example comparison: cancelling a WithBlaze.app Base monthly at 79.00 GBP saves 79.00 x 12 = 948.00 GBP; switching to Hyperoptic broadband at 17.00 x 12 = 204.00 GBP would reduce annual spend by 948.00 - 204.00 = 744.00 GBP per year.

Which laws apply

Key laws and regulator in the United Kingdom are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 for subscription cooling-off and renewal protections. The regulator is the Competition and Markets Authority (CMA).

Cooling-off and refunds

The 14 day cooling-off period rights are set out in the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 adds initial and renewal cooling-off protections for subscription contracts. Where a consumer cancels within the statutory cooling-off period the trader must refund payments except for proportionate payment for services already provided with the consumer's consent. See the legislation at Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024.

If Blaze refuses to comply

Step 1 - Complain to Blaze in writing and keep evidence. Step 2 - Contact Citizens Advice for guidance and next steps. Step 3 - Use chargeback with your card issuer or Section 75 for qualifying card payments. Step 4 - If the contract is in a communications sector, escalate to the relevant ombudsman or the CMA for enforcement. Official guidance for cancelling a service is available at Citizens Advice: Cancelling a service you have arranged.

Access and data

Save any personal data, invoices or receipts stored in your Blaze account before the cancellation effective date. Request account export if available and keep a local copy of critical files.

Final bill and direct debits

Expect a final charge equal to the one further full payment noted by Blaze when the minimum term has been surpassed. Allow 30 days for direct debit processing to stop and check your bank statement for the final payment.

Reactivation and returning

If you want to return to Blaze later you will often need to create a new subscription or contact support for reactivation. Any promotional pricing from your original contract may not be available on rejoin.

Refund requests

To request a refund for a Blaze AI subscription follow the official help article: Request a refund. For Blaze Gym membership refunds note that public sources state that upfront 12 month payments will not be refunded in any circumstances for some memberships.

Use this checklist to close your Blaze subscription cleanly.

• Identify whether your subscription is billed by Blaze or via App Store/Google Play.
• If billed by Apple or Google cancel in the App Store or Google Play and keep confirmation.
• For Blaze billed contracts, send a written request to [email protected] or use the web cancellation flow and save confirmation.
• If within a minimum 12 month term, check whether you must complete 12 payments before cancellation.
• Send a recorded delivery letter to Blaze, Waters Green, SK11 6LF Macclesfield, United Kingdom if you need registered post proof.
• Keep evidence: screenshots, emails, recorded delivery receipts and bank statements.
• If you do not receive confirmation within 14 days, escalate to Citizens Advice and consider a chargeback for qualifying card payments.