Cancel CoinSafe VPN the easy way

Overview

CoinSafe VPN is a VPN service marketed to individuals who want online security, privacy and access to geo-blocked content. It offers several subscription tiers with different device limits and server counts and includes a 30-day money-back guarantee under its terms.

Main features

Key features promoted in public materials include multi-device connections, multiple server locations, standard and enhanced encryption options and a dedicated IP option on higher plans.

Company facts

Web (recommended)

1. Go to https://coinsafevpn.com/ and log in to your account.
2. Open Account or Subscriptions and select the active subscription.
3. Click Cancel or Stop Auto-Renewal and confirm the cancellation.
4. Save a screenshot of the confirmation and the timestamped email if one is sent.
5. If you do not receive confirmation within 48 hours, contact support at [email protected] or use the contact page at Contact.

iOS (Apple App Store)

1. Open Settings on your iPhone and tap your Apple ID.
2. Tap Subscriptions, find Coinsafe VPN and choose Cancel Subscription.
3. Keep the Apple subscription receipt as proof; Coinsafe states it cannot issue refunds for App Store purchases.

Android (Google Play)

1. Open Google Play on your Android device and tap your profile.
2. Go to Payments and subscriptions then Subscriptions, select Coinsafe VPN and tap Cancel subscription.
3. Keep the Google Play confirmation as proof; uninstalling the app does not cancel billing.

Phone

1. If you choose to call, request a call reference but note CoinSafe VPN's terms state verbal requests are not considered proper cancellation.
2. Follow up any phone contact with a written cancellation by email or recorded post.

Email

1. Send a clear cancellation email to [email protected] with account email, subscription plan and request to cancel auto-renewal.
2. Keep the sent email and any reply as proof. Allow up to 5 business days for a reply.

Post (registered letter)

1. Write a clear cancellation letter and send by recorded delivery to: CoinSafe VPN, 7 Bell Yard, WC2A 2JR London, United Kingdom.
2. Keep the recorded delivery receipt. Under CoinSafe terms, written notice triggers a 30-day notice period when past the cooling-off window.

Cooling-off (change of mind within 14 days)

If you sign up online you have a 14-day cooling-off period during which you can cancel for any reason and receive a full refund if you do not waive the right to a refund for the immediate provision of services. This right is set out in the Consumer Contracts Regulations 2013. If you asked for the service to start during the 14-day period you may owe a proportionate amount for what was provided. Applicable law: Consumer Contracts Regulations 2013.

After cooling-off: 30-day written notice

After the initial 14-day cooling-off period CoinSafe VPN requires written notice to cancel and imposes a 30-day notice period before termination takes effect. The company states the subscription will continue for 30 days from the date your written notice is received. Applicable law: CoinSafe subscription terms and the firm s subscription policy at Subscription Terms.

Price increase

CoinSafe states that for 1-year and longer subscriptions customers will be notified 30 days before renewal charges. If a renewal includes a price change you can exercise cancellation rights during the renewal cooling-off period under the new Digital Markets, Competition and Consumers Act 2024 provisions covering renewal cooling-off rights. Applicable law: Digital Markets, Competition and Consumers Act 2024 - cooling-off rights (see legislation.gov.uk).

Moving / relocation

Relocation alone is not a specific contractual ground published by CoinSafe VPN for immediate termination outside the cooling-off period. CoinSafe VPN does not publish a list of accepted proof documents for relocation. Required proof documents: Not published by CoinSafe VPN. Applicable law: Consumer Contracts Regulations 2013 for cooling-off rights only.

Death of the subscriber

CoinSafe VPN does not publish a formal policy for cancellation on account of the subscriber s death. Required proof documents: Not published by CoinSafe VPN. Applicable law: relevant consumer contract rules; escalate to support for case-by-case handling.

Legitimate ground accepted by CoinSafe VPN

Research does not show a published list of legitimate grounds that CoinSafe VPN accepts for early termination beyond statutory cooling-off. Required proof documents: Not published by CoinSafe VPN. Applicable law: Consumer Rights Act 2015 for defective services and Consumer Contracts Regulations 2013 for cancellation rights.

Before cancelling: negotiate

Public research shows no reported, specific retention offers published by CoinSafe VPN. If you want to keep service, ask support for a retention discount or plan downgrade by emailing [email protected] or using Contact. Keep written confirmation of any offer. There are no published standard retention discounts available from CoinSafe VPN in public materials.

What cancelling saves - yearly math

Use these calculations to compare the annual cost of your current CoinSafe plan and the cheapest competitor option (Escudo VPN annual):

Basic Shield: £8.99 x 12 = £107.88 per year.

Crypto Guardian: £6.49 x 12 = £77.88 per year; annual price listed as £77.88.

Vault Premium: £4.99 x 12 = £59.88 per year (Vault Premium annual price implied from monthly).

Cheapest competitor alternative: Escudo VPN annual £15.00 (or £1.25 monthly x 12 = £15.00). Savings if you move from CoinSafe plans to Escudo VPN:

From Basic Shield: £107.88 - £15.00 = £92.88 saved per year.

From Crypto Guardian: £77.88 - £15.00 = £62.88 saved per year.

From Vault Premium: £59.88 - £15.00 = £44.88 saved per year.

Relevant UK consumer law

Key protections are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill) and the Consumer Contracts Regulations 2013 (14-day cooling-off period and refund rights). The Digital Markets, Competition and Consumers Act 2024 introduced renewal cooling-off rights; see the official wording at legislation.gov.uk.

Auto-renewal and unfair terms

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potentially unfair. Under UK rules, excessive cancellation penalties are likely to be unenforceable under the Consumer Rights Act 2015.

How to escalate

First complain to CoinSafe VPN in writing (email or recorded post). If unresolved contact Citizens Advice for next steps. For unfair contract terms or persistent poor conduct contact the CMA or local Trading Standards. For payment disputes consider Section 75 (for credit card payments over £100) or a chargeback via your card issuer for eligible transactions.

Access and service

If you cancel within the 14-day cooling-off period you are entitled to a full refund unless you agreed for the service to start immediately and used it; check the Consumer Contracts Regulations 2013. If cancellation happens after 14 days the subscription continues for 30 days from receipt of written notice per CoinSafe terms.

Data and account

CoinSafe VPN does not publish a detailed data retention schedule. If you require account deletion contact [email protected]. Keep copies of your cancellation confirmation and any final billing records.

Final billing and refunds

CoinSafe VPN offers a 30-day money-back guarantee for requests made within 30 days of purchase; this guarantee may only be used twice per service. CoinSafe does not reimburse the unused portion of the current service month if the subscription is cancelled. App Store and Google Play purchases follow those marketplaces refund rules and CoinSafe cannot issue refunds for App Store purchases.

Re-activation

You can re-subscribe at any time. If you re-subscribe expect renewal terms and potential introductory offers to differ from your previous plan.

Follow this checklist to cancel and protect your rights.

Immediate actions

• Log in to your account at coinsafevpn.com and cancel auto-renewal; save a screenshot of confirmation.
• If purchased via Apple App Store cancel in your Apple subscriptions; keep the Apple receipt.
• If purchased via Google Play cancel in Google Play subscriptions; keep the Google Play record.

Paper trail and refunds

• If past the 14-day cooling-off period send written notice by recorded delivery to: CoinSafe VPN, 7 Bell Yard, WC2A 2JR London, United Kingdom and keep the delivery receipt.
• Email [email protected] with your cancellation and keep any replies as proof.
• If you claim a refund within 30 days, state the purchase date and request the money-back guarantee. If the purchase was via App Store request refund through Apple.