Cancel esave.co.uk the easy way

Service summary

esave is an energy consultancy and consumer-facing service that helps households and businesses track and reduce energy, water and waste consumption. The E-Save app is provided free and esave sells energy monitoring hardware and B2B consultancy services.

Who runs it

esave is led by CEO Neil Watson and was founded in 1999 by Neil Watson and former energy industry professionals. The company lists its UK base as Inverness and operates related product pages and support portals for customers.

Quick facts

Web

1. Log in to your esave account at the official site if available.
2. Look for account or subscription settings. If no cancel button is present, create a support ticket or use the contact form.
3. Send a written cancellation request including your full name, account identifier, registered email, payment method and date of purchase.
4. Keep copies of all messages and request written confirmation.

iOS (App Store)

1. Open Settings on your iPhone and tap your Apple ID name, then Subscriptions.
2. Find the esave subscription and tap Cancel Subscription.
3. Take a screenshot of the cancelled subscription page and email it to [email protected] asking for confirmation.

Android (Google Play)

1. Open the Google Play Store, tap your profile, then Payments and subscriptions then Subscriptions.
2. Select the esave subscription and tap Cancel Subscription.
3. Save the cancellation confirmation and email it to [email protected] asking for a confirmation from esave.

Phone

1. Call the Account Manager at 01463 240640.
2. Tell the agent you wish to cancel and state your account identifier.
3. Ask the agent to send written confirmation by email to your registered email address within 14 days.
4. Note date and time of call and the name of the person you spoke to.

Email

1. Send an email to [email protected] including: full name, account ID, reason for cancellation, date you want cancellation to take effect and a request for confirmation.
2. Keep the sent email and any reply as proof.

Post

1. Write and sign a cancellation letter including full name, account ID, reason, and request for confirmation.
2. Send by registered post to: esave.co.uk, 90 Walworth Road, SE1 6SW London, United Kingdom.
3. Keep the proof of posting and proof of delivery until you receive confirmation and final bill.

Moving / change of address

If you move and the esave service cannot be provided at the new address, provide a signed cancellation request plus proof of new address such as a tenancy agreement or utility bill. The company has not published a specific relocation policy; base rights on the Consumer Rights Act 2015 if services cannot be performed.

Applicable law: Consumer Rights Act 2015.

Price increase

If esave increases a recurring price mid-contract and you do not accept the change, request termination in writing and keep the price change notice. If the price rise is an unfair contractual term, the Consumer Rights Act 2015 protects consumers against disproportionate penalties. esave has not published specific rules on price rise termination.

Applicable law: Consumer Rights Act 2015.

Death of the subscriber

To cancel an account after the death of a subscriber, send a copy of the death certificate and a signed request from the estate executor or next of kin to [email protected] or by post to the registered address. esave has not published a defined process for bereavement cases.

Applicable law: Consumer Rights Act 2015.

Legitimate ground

Research did not identify a published list of legitimate grounds that esave accepts. Use evidence for any claim you make - for example proof of fault, a medical certificate, or a relevant statutory notice - and quote your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where relevant.

Applicable law: Consumer Rights Act 2015; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

End of commitment

If your contract term ends, send a notice to terminate before the contract renews. esave has not published a standard notice period; to preserve your rights, send a cancellation request 30 days before the renewal date if you know it. If esave does not disclose a notice period, use written notice and preserve proof of date sent.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cooling-off period (14-day right)

For online or off premises contracts you usually have a 14-day cooling-off right under the Consumer Contracts Regulations 2013 starting the day after you receive confirmation. If you cancel during that time you are entitled to a full refund within 14 days of cancellation unless you expressly agreed for services to start during the period and accepted a partial charge. If esave failed to inform you of the right, the cooling-off period can be extended by up to 12 months.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

Research found no public record of retention offers made by esave. If you want to keep the service, contact the Account Manager at 01463 240640 or email [email protected] and ask for a retention offer. Use this script: state your current plan, explain your reason to leave, request any available discount or alternative package and request the offer in writing. Keep all replies.

What cancelling saves you - yearly calculations

Use the product prices found in research. Showed below are monthly price x 12 calculations:

• E-Save App: £0 x 12 = £0 per year.
• Revolutionary next generation wireless electricity monitor: £8.33 x 12 = £99.96 per year (listed annual price £99.99).
• Colour energy monitor: £6.25 x 12 = £75.00 per year (listed annual price £74.99).
• Current Cost EnviR: £3.75 x 12 = £45.00 per year (listed annual price £44.99).

The cheapest real alternative among the listed competitors is Hyperoptic at £17 per month which equals £204 per year (17 x 12 = £204). If you are cancelling a paid esave hardware subscription that costs £99.96 per year, switching to Hyperoptic broadband is more expensive. The E-Save App at £0 remains the lowest cost option.

Key UK consumer laws

For services the main protections are the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The CMA monitors unfair auto-renewal and hard-to-cancel subscriptions.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you usually have a 14-day cooling-off period for online and off-premises contracts with a refund within 14 days of cancellation. Digital content is an exception if you consented to immediate access and waived the right to cancel. See Citizens Advice and Which?.

How to escalate

First complain to esave using their complaints procedure at esaveuk.com/complaints-procedure/. If unresolved, Citizens Advice can help and you can escalate to the relevant ombudsman depending on the product category: Energy Ombudsman for energy issues involving small businesses, Financial Ombudsman for financial products, or Trading Standards and the CMA for unfair terms.

Confirm final billing

After cancellation, request a final invoice and confirm the date your payments stop. If you cancelled during the 14-day cooling-off period, request a full refund within 14 days of cancellation.

Access and data

Ask esave to confirm how your account data will be retained or deleted and whether you can export your consumption data. See the privacy page at esaveuk.com/privacy-policy/.

Hardware and returns

If you purchased a hardware monitor, check the returns and warranty instructions on the product supplier page such as homesaveuk.co.uk/products-services/. Keep receipts and serial numbers until the matter is closed.

Re-activation

If you decide to re-activate, request the exact reactivation process and any fees in writing before agreeing to a new contract.

Follow this checklist to cancel with maximum protection and proof.

• Gather account information: account ID, registered email, payment method and date of purchase.
• Send a written cancellation request by email to [email protected] and keep the sent message.
• If you prefer, send a signed cancellation letter by registered post to: esave.co.uk, 90 Walworth Road, SE1 6SW London, United Kingdom and keep proof of delivery.
• If you used Apple or Google Play, cancel via the App Store or Google Play subscriptions page and save a screenshot.
• Keep all replies, call logs and proof of postage until you receive a final bill and confirmation of cancellation.
• If you are due a refund, request it in writing and allow 14 days for the refund to be processed if within the cooling-off period.