Cancel ExpressVPN the easy way

Core service

ExpressVPN is a virtual private network service that encrypts internet traffic, hides IP addresses and helps access content across geographic limits.

Who runs it

ExpressVPN is operated by Express VPN International Ltd., part of Kape Technologies, founded in 2009 by Peter Burchhardt and Dan Pomerantz.

Key features

ExpressVPN offers multi-device protection, fast servers, built-in features such as ExpressMailGuard and ExpressKeys in some plans, and a 30-day money-back guarantee for first-time users.

Cancel via website (direct purchase)

1. Open your browser and go to the ExpressVPN website.
2. Sign in to your account using your email and password.
3. Go to "My subscription" in the account portal.
4. Under "Automatic renewal" click "Cancel subscription".
5. Follow on-screen prompts to confirm cancellation. You will see a confirmation in the portal and receive a confirmation email.

Cancel on iOS (App Store)

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right.
3. Tap "Subscriptions".
4. Find and tap "ExpressVPN" in your subscriptions list.
5. Tap "Cancel Subscription" and confirm. Retain the App Store confirmation email as proof.

Cancel on Android (Google Play)

1. Open the Google Play Store app.
2. Tap your profile icon and select "Payments & subscriptions" then "Subscriptions".
3. Find "ExpressVPN" and tap it.
4. Tap "Cancel subscription" and follow the prompts. Keep the Google Play confirmation email.

Cancel via support (live chat / support form)

1. Open ExpressVPN support - cancellation.
2. Click the live chat button or use the support form on the site.
3. Request cancellation of your subscription and, if applicable, request a refund per the 30-day money-back guarantee.
4. Save the chat transcript or any confirmation email as proof.

Cancel by registered post

1. Write a brief signed letter with your account email, subscription ID (if known) and request to cancel and stop automatic renewal.
2. Send it by registered post to: ExpressVPN, 20 Primrose Street, EC2A 2EW London, United Kingdom.
3. Retain the proof of posting and delivery receipt.

Cooling-off (14 day right)

If you bought ExpressVPN online you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel you must inform ExpressVPN of your decision within 14 days from the day the contract was concluded. If you have not asked ExpressVPN to start the service during the 14 days you will receive a refund in line with the Regulations.

Required proof: account email and purchase date. Applicable law: Consumer Contracts Regulations 2013 - legislation.gov.uk.

Cooling-off when service started during the 14 days

If you asked ExpressVPN to start the service during the 14 day cancellation period and you acknowledged that the right to cancel would be lost, you may lose the statutory right to cancel under the Consumer Contracts Regulations. ExpressVPN also offers a separate 30 day money-back guarantee for first-time users (see refund rules below).

Required proof: your account acknowledgement or support transcript. Applicable law: Consumer Contracts Regulations 2013.

First-time user refund (30-day money-back guarantee)

ExpressVPN provides a 30-day money-back guarantee for first-time users who are not 100% satisfied. Refunds are generally processed within seven days to the original form of payment. Subscriptions bought through the Apple App Store or Google Play Store are not eligible for ExpressVPN's 30-day guarantee and must be refunded through Apple or Google.

Required proof: account email and payment record. Official policy: official refund policy.

Price increase

If ExpressVPN raises the price at renewal this can constitute a change to contract terms. You may cancel if the price change is a material change to the contract and the provider does not obtain your consent. Provide your billing records and the renewal notice to support a cancellation request.

Required proof: renewal notice or invoice showing increased price. Applicable law: Consumer Rights Act 2015 and Consumer Contracts Regulations 2013 for terms and variations.

Death of subscriber

ExpressVPN does not publish a specific death policy. To close an account on behalf of a deceased user contact support and provide proof such as a death certificate and proof of authority to act for the estate. ExpressVPN will consider requests on a case-by-case basis.

Required proof: death certificate and proof of authority. Applicable law: Consumer Rights Act 2015 for contract administration.

Service quality or legitimate ground

ExpressVPN handles refund requests for service quality issues on a case-by-case basis and may request troubleshooting first. The 30-day money-back guarantee covers dissatisfaction for first-time users. For purchases via app stores, ask Apple or Google for refunds.

Required proof: support transcripts, speed or connection logs when available. Applicable law: Consumer Rights Act 2015.

Before cancelling: negotiating with ExpressVPN

ExpressVPN support can offer troubleshooting and refund eligibility under the 30-day money-back guarantee for first-time users. There is no public record in the research of targeted retention discount codes or specific discounted renewal offers. To request retention options, start a live chat from the official support page and ask whether a discounted renewal or plan change is available for your account. Use the live chat transcript as proof.

What cancelling saves you - concrete math

Example 1 - Express Pro monthly versus Express Pro 1-year introductory:

Express Pro monthly: £14.99 x 12 = £179.88 per year.

Express Pro 1-year introductory: £6.99 x 12 = £83.88 (first 15 months charged as £83.88).

Yearly saving by moving from monthly to 1-year introductory: £179.88 - £83.88 = £96.00 per year.

Example 2 - switching from Express Pro 1-year introductory to Proton VPN annual:

Express Pro 1-year introductory: £83.88 per year.

Proton VPN annual: £33.96 per year.

Saving by switching to Proton VPN: £83.88 - £33.96 = £49.92 per year.

Cheapest real alternative from research: Proton VPN at £2.83 per month or £33.96 per year. For pricing details see the ExpressVPN pricing page and Proton VPN offers.

Key UK consumer law

Contracts for services bought online are covered by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which give a 14 day right to cancel distance contracts. Service quality and performance obligations are covered by the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill.

Auto-renewal and unfair practices

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair commercial practices. If you experience misleading renewal terms, raise the issue with ExpressVPN and keep copies of your purchase and renewal communications.

How to escalate

1. Complain to ExpressVPN support and keep records of the complaint.

2. If unresolved, contact Citizens Advice for guidance and use chargeback or Section 75 via your card issuer for qualifying card payments.

3. If a regulated ombudsman is relevant to your purchase channel, follow its process. For statutory references see The Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Keep proof of cancellation

Save the account portal confirmation, live chat transcript or any confirmation email. These are the main proofs if a renewal charge appears.

Check your final billing and refunds

If you requested a refund and you are eligible under the 30-day money-back guarantee, ExpressVPN states refunds are generally processed within seven days to the original payment method. For App Store or Google Play purchases ask Apple or Google for refunds.

Access and re-activation

Cancellation stops automatic renewal but does not remove your account immediately. Your service remains active until the end of the paid period. Re-activation is done by signing in and choosing a new plan on the ExpressVPN website.

Before and after you cancel, complete the following steps to protect yourself and your money.

• Locate your account email, subscription ID and last payment date.
• Use the account portal to cancel and save the on-screen confirmation.
• If cancelling via App Store or Google Play, keep the store confirmation email as proof.
• If you need a refund and are a first-time user, request it within 30 days via the ExpressVPN support chat or account portal.
• If you send a registered letter, keep the tracking number and signed-for receipt.
• Check your bank or card statement for any refunds within 7 days of approval.
• If a disputed charge remains, contact your card issuer for chargeback or Section 75 review if applicable.