Cancel Fasthosts the easy way

Quick description

Fasthosts is a UK based hosting provider offering domain registration, shared web hosting, VPS, dedicated servers, website builder packages, email hosting and online marketing tools. The business targets both small businesses and individual website owners.

Products and positioning

Fasthosts sells multiple product lines including Web Hosting plans, KVM VPS, Website Builder packages and email hosting. Entry-level hosting starts from promotional rates and the platform includes lifetime SSL offers on some plans. Fasthosts is a subsidiary of United Internet and operates from Gloucester.

Company facts

Email cancellation

1. Prepare your account details: full name of account holder, Fasthosts account number, email address, telephone number and the reason for cancellation as required by the 30-day guarantee page.
2. Send an email to [email protected] with the subject line "Cancellation request" and include the required details.
3. Keep the sent email and request a written confirmation and refund timeline.
4. If you do not receive confirmation within 7 days, escalate using the Fasthosts terms contact links at 30-day money-back guarantee.

Online / account cancellation

1. Log in to your Fasthosts account and locate the product or subscription.
2. Follow the product-specific cancellation flow or look for "manage subscription" options.
3. If you paid upfront for a Website Builder package and want to cancel, give at least 30 days' notice as stated in the Website Builder terms at Website Builder terms.
4. Download or screenshot any confirmation and save emails for proof.

Phone cancellation

1. Call Fasthosts support; phone hours are not published publicly so record call date and time.
2. Provide required account details and ask the agent to submit a cancellation request.
3. Request a confirmation email and a reference number; keep that email for your records.

Post (registered letter)

1. Write a signed cancellation letter including full account details and reason for cancellation.
2. Send by registered post to Fasthosts, 154 Southgate Street, GL1 2EX Gloucester, United Kingdom.
3. Keep the proof of posting and delivery receipt; allow at least 30 days for processing where required.

Moving / relocation

If you move premises and your service depends on a specific location, provide proof of the move such as a new address or utility bill. Fasthosts does not publish a specific relocation cancellation rule; check your specific product terms or contact support for transfer options.

Applicable law: Consumer Rights Act 2015 for performance of services with reasonable care and skill.

Price increase

If Fasthosts increases your recurring price and your contract gives a right to cancel for that increase, you must supply the change notification as proof. Fasthosts must follow the contractual variation terms in its General Terms; if the price rise breaches unfair terms the Consumer Rights Act 2015 protects you.

Applicable law: Consumer Rights Act 2015.

Death of subscriber

To cancel an account after the death of the subscriber supply a copy of the death certificate and proof of authority such as executorship letters. Fasthosts does not publish a separate public policy in the 30-day guarantee but will accept documentary proof when dealing with account closure.

Legitimate ground accepted by Fasthosts

Fasthosts accepts cancellations under the 30-day money-back guarantee when a request is received within 30 days of the initial order and includes the required account details and reason. The 30-day guarantee excludes certain products such as Office 365, Dedicated Servers, Virtual Private Servers, Reseller accounts, Online Backup, Online Storage, Listing Manager, SEO Manager, Ads Manager and Domain Names.

Reference: 30-day money-back guarantee and Website Builder terms.

End of commitment

If your product was sold with a fixed-term upfront payment (for example a 12 month Website Builder purchased in one payment), cancellation is allowed but the Website Builder terms require at least 30 days' notice. No refund is given for upfront Website Builder purchases upon cancellation.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 for off-premises contracts; see Citizens Advice guidance at Citizens Advice.

Cooling-off period

If you ordered online you typically have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. Fasthosts offers a separate 30-day money-back guarantee for some initial purchases but the statutory 14-day cooling-off period applies to distance contracts unless you asked for immediate performance of digital content and gave express consent.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before cancelling: negotiate

Retention offers from Fasthosts are not published as a standard list in the available public data. If you want to keep the service, request a retention offer when you contact [email protected] or support. Ask for a discounted rate, a free migration window or an extended trial period. Record any offer in writing and confirm the new price and duration in email.

What cancelling saves you

Compute annual savings using your plan. Example calculations using Fasthosts listed prices:

• Web Hosting - Start at £5.75 per month: £5.75 x 12 = £69.00 per year saved.
• Web Hosting - Grow at £8.00 per month: £8.00 x 12 = £96.00 per year saved.
• Web Hosting - Scale at £13.75 per month: £13.75 x 12 = £165.00 per year saved.
• Web Hosting - Pro at £20.50 per month: £20.50 x 12 = £246.00 per year saved.
• KVM VPS - VPS 6 at £18.00 per month: £18.00 x 12 = £216.00 per year saved.

Cheapest real alternative named: 123-reg entry-level shared hosting at £2.99 per month gives a yearly price of £2.99 x 12 = £35.88 per year. Compare that to Fasthosts Web Hosting - Start yearly cost £69.00 to compute direct saving when switching: £69.00 - £35.88 = £33.12 saved in the first year.

Key UK consumer laws

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for most services bought online or off premises. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and prohibits unfair contract terms or disproportionate cancellation penalties.

Auto-renewal and unfair practices

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair practices. If Fasthosts' automatic renewal process is unclear you can raise this with Citizens Advice for guidance and complaint escalation.

How to escalate a failed cancellation

1. Complain to Fasthosts first referencing the relevant term and the 30-day guarantee if applicable.

2. If unresolved, contact Citizens Advice and use the Consumer Contracts Regulations and the Consumer Rights Act 2015 as the legal basis.

3. For card payments consider Section 75 or a chargeback through your card issuer when applicable.

Access and data

Download website files, databases and emails before cancellation completes. Fasthosts does not publish a standard data-retention window for cancelled accounts; therefore download immediately when you request cancellation.

Final billing and refunds

If you qualify for the 30-day money-back guarantee, ensure your refund request was submitted within 30 days of the initial order and contained your full name, account number, email, phone and reason. Refunds exclude the list price of any selected domain name extensions and do not apply to excluded products as listed on the guarantee page.

Reactivation and migration

If you want to return later, keep backups of your site and note that some promotional prices and free domains are not reissued. For migration to another host export your DNS and domain details and perform a scheduled transfer to avoid downtime.

Follow this checklist to cancel and protect your data.

• Locate your Fasthosts account number and the account holder full name.
• Decide where you will back up files and export email; download databases and FTP files now.
• Send an email to [email protected] with the subject "Cancellation request" including account number, phone and reason and request written confirmation.
• If you paid within the last 30 days and want a refund, state that this is a 30-day money-back request and include required details.
• If you used an upfront Website Builder payment and paid for 1, 2 or 3 years, give at least 30 days' notice and confirm there is no refund for upfront Website Builder purchases as per the Website Builder terms.
• If you do not get confirmation within 7 days, send a registered letter to Fasthosts, 154 Southgate Street, GL1 2EX Gloucester, United Kingdom and keep the delivery receipt.
• Keep all emails and proof of postage; if charged after you cancelled, contact your card issuer about chargeback or Section 75 if applicable.