Cancel Sky Broadband Boost the easy way

Service summary

Sky Broadband Boost is an add-on for eligible Sky broadband customers that improves wireless coverage inside the home and guarantees minimum speeds in each room. It is available only to eligible new Ultrafast customers and to existing Boost customers who re-contract.

Key features

For £5 per month (annual cost £60) Sky Broadband Boost provides a 3Mb/s speed guarantee in every room (exclusions apply), automatic daily speed checks, free evening or weekend engineer visits where needed, and extra protective features such as 2GB extra Sky Mobile data if broadband drops out. The package includes the latest Sky router and additional Sky Broadband Booster(s) if required.

Company facts

Web cancellation

1. Open your browser and go to Sky Help via Broadbandswitch summary or visit Sky Boost details for context.
2. Search sky.com for "Cancel Sky Broadband" and locate the online cancellation form or webchat option.
3. Complete the form with your full name, customer account number, address, postcode, telephone number and email address.
4. Submit and save the confirmation email or web reference number.

iOS cancellation (mobile browser)

1. Open Safari and go to sky.com/help.
2. Use the site search to find "Cancel Sky Broadband" and follow the instructions to access the cancellation form or webchat.
3. Provide your account details and request written confirmation by email.
4. Retain any webchat transcript or confirmation email.

Android cancellation (mobile browser)

1. Open Chrome and go to sky.com/help.
2. Search "Cancel Sky Broadband", follow the online cancellation form or start webchat.
3. Enter your account number, postcode and contact details, then submit.
4. Save the confirmation email or screenshot the final page.

Phone cancellation

1. Call the UK cancellation number 03442 41 44 14 or Ireland 0818 762 917.
2. When connected, state you wish to cancel your Sky Broadband Boost add-on and provide your name, customer account number and address.
3. Ask the agent for the cancellation reference number and the effective end date (31 days from receipt).
4. Request written confirmation by email and record the agent name and reference.

Email / Online form

1. If you find an online cancellation form on sky.com, complete it with the required details: full name, customer account number, address, telephone number and email.
2. Submit and keep the confirmation message.
3. If you do not receive confirmation within 48 hours, follow up by phone quoting the submission date.

Post (registered letter)

1. Write a signed letter with your name, customer account number, address and statement that you wish to cancel Sky Broadband Boost.
2. Send by recorded delivery to Sky Broadband Boost, Grant Way, TW7 5QD Isleworth, United Kingdom.
3. Keep the proof of postage and check the cancellation effective date; allow 31 days after Sky receives the letter.

Moving house

Rule: If you move, Sky requires notification and will tell you if the new address can keep the same services. If the address cannot receive the service, Sky will allow cancellation. Required proof: tenancy agreement, completion statement or signed new address evidence. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

Rule: If Sky increases the price of the Boost add-on or the bundled service and you do not accept the change, you can cancel. Required proof: written notice of price increase from Sky or screenshot/email showing the change in terms. Applicable law: Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

Death of subscriber

Rule: In the event of the account holder's death, Sky allows cancellation; the estate or surviving household must provide proof. Required proof: death certificate and proof of authority to act for the estate. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Legitimate grounds (service failure)

Rule: If Sky Broadband Boost is not delivered with reasonable care and skill, or the promised 3Mb/s guarantee in every room is not met, you can complain and request repair or cancellation. Required proof: speed test results, engineer visit reports, dated correspondence with Sky. Applicable law: Consumer Rights Act 2015 (services performed with reasonable care and skill).

End of commitment

Rule: At the end of the Boost minimum contract (18 months) you can end the add-on without early termination charges. Required proof: Sky account showing contract end date. Applicable law: Contract terms governed by Sky contract and Consumer Rights rules.

Cooling-off period (14 days)

Rule: For contracts concluded online or off-premises, consumers have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If the service started during the 14-day cooling-off period, Sky will refund payments received but charge proportionately for services provided up to cancellation and for any installation costs. Required proof: cancellation within 14 days, returned equipment or proof of return. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: negotiate

What to ask for: When you call Sky to cancel the Boost add-on, ask for retention offers such as temporary price reduction, waiving of the nightly or weekend engineer fees, or a free trial period for Sky WiFi Max. Research shows Sky may offer the Boost for free or at a discounted rate when renegotiating a package. If you want to keep broadband but not Boost, ask to downgrade the add-on or to include equivalent coverage in a re-contracted bundle.

What cancelling saves you

Current Boost price: £5 per month. Annual calculation: 12 x £5 = £60 per year. If you cancel Boost you save £60 per year.

Cheapest competitor from research: Hyperoptic at £17 per month equals 12 x £17 = £204 per year. Other competitor prices: Vodafone £24 per month (£288 per year), GoFibre £22.50 per month (£270 per year), EE £26.99 per month (£323.88 per year), NOW Broadband £23 per month (£276 per year). If your aim is to remove the Boost add-on only, cancelling saves £60 per year. If you are switching provider entirely compare full-bundle costs: Hyperoptic £204 per year is the lowest full-provider price in our competitor list.

Key consumer laws

Relevant law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - 14-day cooling-off right for online or off-premises contracts. Consumer Rights Act 2015 - services must be performed with reasonable care and skill and unfair contract terms are not binding.

Regulators and oversight

The sector regulator is Ofcom. The Competition and Markets Authority (CMA) scrutinises problematic auto-renewal and hard-to-cancel subscription practices. If Sky refuses lawful cancellation or applies disproportionate penalties, you can escalate the complaint.

How to escalate

Step 1: Complain in writing to Sky with supporting evidence. Step 2: If unresolved, contact Citizens Advice for guidance and then the Communications Ombudsman. For qualifying card payments consider Section 75 or chargeback via your card issuer. Use the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 as the legal basis when you complain.

Check final billing

After cancellation, expect a final bill showing any remaining monthly charges or early termination charges if applicable. If you cancelled during the 14-day cooling-off period and returned equipment promptly, Sky must refund within 14 days after receiving the equipment or proof of return.

Return equipment

If you received discounted equipment on condition of the contract and keep it after cancellation during the cooling-off period, you must pay the difference between the discounted price and the full standard price. You are responsible for returning the router and boosters; keep proof of postage.

Re-activation

If you wish to add Boost again after cancellation you will be subject to Sky's prevailing prices and contract terms. If you cancelled because of moving address, you can ask Sky to transfer services to the new address if technically possible.

Use this checklist to make sure the cancellation is completed and you keep proof.

• Find your customer account number and contract end date in your Sky account.
• Decide the cancellation channel (phone is fastest; web gives written proof).
• If cancelling by post, send a signed letter by recorded delivery to Sky Broadband Boost, Grant Way, TW7 5QD Isleworth, United Kingdom and keep the proof of postage.
• When cancelling by phone, ask for the agent name and cancellation reference and request a confirmation email.
• Keep all emails, chat transcripts and speed test results if cancelling for poor performance.
• Return any equipment promptly and retain receipt or tracking number.
• If you expect a refund under the 14-day cooling-off period, check for the refund within 14 days of Sky receiving the return or proof of return.