Cancel X VPN the easy way

Overview

X VPN, marketed as X-VPN and operated by LIGHTNINGLINK NETWORKS PTE. LTD., is a VPN service offering free and premium plans designed to provide encrypted connections, geo-unblocking and privacy features across multiple platforms.

Key features

Features advertised include an unlimited free tier, 11 VPN protocols, Kill Switch, claimed strict no-logs policy, ad and tracker blocking, search protection, a PC cleaner, a dark web monitor and up to 5 simultaneous devices on premium plans.

Company facts

Web (official account cancellation)

1. Open your browser and go to https://xvpn.io and log in to your account.
2. Click My Account and then Subscription.
3. Click Cancel Subscription and confirm the cancellation when prompted.
4. Save or screenshot the on-screen confirmation as proof.
5. If you paid by card or PayPal, refunds follow the refund policy; allow processing time.

iOS / Apple App Store

1. Open Settings on your iPhone, iPad or Mac.
2. Tap your name, then Subscriptions.
3. Find X-VPN or X VPN in the list and tap Cancel Subscription.
4. Apple handles billing and will send an email confirmation. Request any refund via Apple if billed through them.

Android / Google Play

1. Open the Google Play Store app.
2. Tap your profile icon then Payments & subscriptions > Subscriptions.
3. Select X-VPN and tap Cancel subscription.
4. Google handles billing; for refunds within 48 hours use Google Play support. After 48 hours, contact X-VPN support.

Email cancellation

1. Compose an email to [email protected] from the email linked to your account.
2. Include your full name, account email, subscription ID and the sentence: "Please cancel my X-VPN subscription effective immediately."
3. Attach proof of purchase if you request a refund and mention the 30-day money-back guarantee when applicable.
4. Keep the support reply as proof of cancellation.

Cancellation by post

1. Write a signed letter including your name, account email, subscription ID and the statement: "I request to cancel my X-VPN subscription effective immediately."
2. Send as a registered letter to: X VPN, 20 Primrose Street, EC2A 2EW London, United Kingdom.
3. Keep the postal receipt and any delivery confirmation as proof.

Cooling-off period (14-day right)

If you bought X VPN online you have a 14-day cooling-off period for distance contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The 14-day period starts the day after the contract is concluded for services. If you cancel within this period and you have not expressly requested immediate performance, you are entitled to a refund.

Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See the official guidance: UK cooling-off rights (2024).

Price increase

If X VPN increases the subscription price during your active term and you do not accept the new price, you can cancel the subscription. Provide the price increase notice from X VPN and a copy of your original contract or renewal notice as proof. This falls under rights in subscription contracts introduced in the Consumer Rights Act 2024.

Applicable law: Consumer Rights Act 2024, Chapter 2, Part 4 on Subscription contracts.

Moving abroad or change of circumstances

Move-related cancellations are not specifically listed in X VPN policy. To request cancellation on the basis of relocation, send proof of address change such as a new tenancy agreement or utility bill with your cancellation request to [email protected] and use registered post to the company address if needed.

Death of subscriber

In the event of the subscriber's death, a representative should send a certified copy of the death certificate and proof of authority to [email protected] or by registered post to the company address to request termination and refund discussion.

Legitimate ground and violations

X-VPN policy states orders that were used abnormally or that violate Terms of Service, such as account sharing, renting or selling, are non-refundable. If you claim legitimate ground for cancellation, provide supporting documents and reference the Consumer Rights Act 2015 for service performance standards.

Before you cancel: negotiate

X VPN has no public list of retention offers in the research data. To request an offer, contact [email protected] and clearly state that you are considering cancellation; ask for discounted renewal pricing or a trial extension. Keep any written offer from support as proof.

What cancelling saves you

Compute savings between monthly and annual plans using X-VPN App Store prices.

Monthly Premium via Apple App Store: £11.99 per month.

Yearly Premium via Apple App Store: £69.99 per year which equals approximately £5.83 per month.

Cost if kept on monthly for 12 months: £11.99 x 12 = £143.88 per year.

Annual plan cost: £69.99 per year.

Yearly saving by switching from monthly to annual: £143.88 - £69.99 = £73.89 saved per year.

Cheapest real alternative listed here with a free tier: Proton VPN Free - £0 per month. Proton VPN Free provides a limited free option that costs £0 per month.

Key UK consumer law

Services in the UK are governed by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 and 2024 where relevant. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill. The Consumer Rights Act 2024 adds subscription-specific cancellation protections in Chapter 2, Part 4.

Cooling-off and renewal rights

The 14-day cooling-off period for online distance contracts applies from the day after the contract is concluded for services. The Consumer Rights Act 2024 introduces a renewal cooling-off right and requires traders to provide a renewal cooling-off notice. For details see the official guidance: UK cooling-off rights (2024).

How to escalate a dispute

If X VPN does not resolve your complaint, escalate to Citizens Advice for guidance and then to the appropriate ombudsman if relevant. For card payments, consider Section 75 or a chargeback with your card issuer. The Competition and Markets Authority (CMA) flags hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices.

Check access and services

After cancellation confirm you no longer have premium access on your devices. If cancellation came via Apple or Google, check the subscription status in the platform account page where billed.

Data and account

Request account deletion if you want your personal data removed. Contact [email protected] and state "Please delete my account and personal data." Keep the reply as proof. Save any logs or configuration data you need before requesting deletion.

Final billing and refunds

If you are within the 30-day money-back guarantee for website purchases, request a refund from X-VPN support and allow up to 15 working days for processing to the original payment method. For Apple, Google and Huawei in-app payments request refunds via the platform that handled billing.

Use this checklist to cancel and protect your rights.

• Log in to xvpn.io and cancel under My Account > Subscription. Save a screenshot of the confirmation.
• If subscribed via Apple, cancel in Settings > Subscriptions and keep the Apple email receipt.
• If subscribed via Google Play, cancel in Google Play > Subscriptions and keep the Google confirmation.
• If you want a refund and purchased on the website, email [email protected] and quote the 30-day money-back guarantee.
• For refund disputes keep payment receipts and allow up to 15 working days for refund processing.
• If necessary, send a registered letter to X VPN, 20 Primrose Street, EC2A 2EW London, United Kingdom and keep the proof of posting.
• If the company does not resolve the issue, contact Citizens Advice and consider chargeback or Section 75 for qualifying card payments.