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Cancel YouFibre the easy way
We generate and send your cancellation letter to YouFibre by registered mail
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Recipient
YouFibre
Unit H The Courtyard, Tewkesbury Business Park
GL20 8GD Tewkesbury United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of YouFibre agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the YouFibre service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the YouFibre service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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YouFibre
How to cancel YouFibre in the UK in 2026 - steps, rights, cooling-off, fees and how to get refunds. Trustpilot rating 2.8/5 included.
https://www.youfibre.com
Tewkesbury, United Kingdom
Internet Broadband
Cancellation at a glance
| Item | Detail |
|---|---|
| Fastest method (name it + why) | Phone - 0330 822 2222. Fastest because live agent can confirm immediate request and email confirmation. |
| Effective delay | At least 30 days after notice for Fixed Term or Monthly Rolling; during 14-day cooling-off cancellation is effective on request and refund processed per policy. |
| Notice period | 30 days |
| Cancellation fee (amount or 0) | Early Termination Charge applies for Fixed Term contracts - amount not publicly disclosed by YouFibre; Monthly Rolling packages - £0 Early Termination Fee. |
| Minimum commitment | Fixed Term contracts exist; monthly rolling option available. Exact minimum duration per plan not publicly disclosed by YouFibre. |
| Phone + hours | 0330 822 2222 - hours not publicly disclosed by YouFibre |
| Postal address for registered letter | YouFibre, Unit H The Courtyard, Tewkesbury Business Park, GL20 8GD Tewkesbury, United Kingdom |
What is YouFibre
Service overview
YouFibre is a UK full fibre broadband provider operating under YOUFIBRE LIMITED, delivering full fibre connections to homes and businesses. The company markets point-to-point full fibre services and residential broadband plans across the UK.
Company facts
YouFibre was founded in 2019, is headquartered in Tewkesbury, and reports approximately 0.5 million subscribers. Annual revenue reported at £30.7M.
Product scope
YouFibre offers residential and business full fibre plans and related router and Wi-Fi equipment. Details of current plans are listed on their official plans page.
| Headquarters | Tewkesbury, United Kingdom |
| Founded | 2019 |
| Subscribers | 0.5 million |
| Annual revenue | £30.7M |
See official plans and legal terms: YouFibre plans and Residential Terms and Conditions.
How to cancel YouFibre
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Phone | Call 0330 822 2222 and request cancellation; agent confirms and emails cancellation. | 5-30 minutes | Email cancellation confirmation | Easy |
| Email [email protected] with account details and cancellation request. | Varies - allow 24-72 hours | Email reply | Medium | |
| Web / Support pages | Use Support, Help or Contact Us pages and submit a cancellation request or chat. | 10-60 minutes | Chat transcript or email | Medium |
| Post | Write a cancellation letter and send to official address (registered post advised). | 2-10 days plus post | Proof of postage and delivered letter | Medium |
Web - Support / Help pages
- Open YouFibre support - cancellation.
- Follow guidance under 'What if I need to cancel' and use the contact form or live chat if available.
- Record chat transcript and request an email confirmation of cancellation.
- Keep any case reference number for escalation.
Phone
- Call 0330 822 2222 and have your account number, name, address, and billing details ready.
- State you want to cancel and specify whether you are within a 14-day cooling-off period or on a monthly rolling package or fixed term.
- Ask the agent to email a cancellation confirmation and a final bill estimate.
- Save the confirmation email and note the time and agent name.
- Send an email to [email protected] with subject line 'Cancellation request - [your name] - [account number]'.
- Include date you want the service to stop, reason for cancellation, and whether you are exercising the 14-day cooling-off right.
- Ask for an acknowledgement within 48 hours and for a refund timeline if applicable.
Post
- Write a signed letter including account number, full name, address, and desired termination date.
- Send by recorded delivery to YouFibre, Unit H The Courtyard, Tewkesbury Business Park, GL20 8GD Tewkesbury, United Kingdom.
- Keep proof of postage and request email confirmation by stating an email address in the letter.
Cancel by reason
Moving house
Rule - YouFibre accepts cancellations for moving if the service cannot be provided at the new address or per their moving policy. Required proof - new address evidence such as mortgage completion statement or tenancy agreement and the account holder's details. Refer to YouFibre terms for process: Residential Terms and Conditions.
Price increase
Rule - If YouFibre increases the price during your contract and you do not accept it, you may have the right to cancel without Early Termination Charges. Required proof - written notice of price increase from YouFibre and your account details. This aligns with Consumer Rights practices and reasonable contract expectations.
Death of subscriber
Rule - Cancellation on death is permitted; required proof - death certificate and evidence of authority to act for the estate. Provide the documentation to [email protected] or by post to the registered address.
Legitimate ground accepted by YouFibre
Rule - YouFibre accepts certain legitimate reasons such as a material breach by the company, no service provision, or inability to provide service at the new address. Required proof - correspondence showing failed installations, service logs, or a breach notice. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill.
End of commitment
Rule - At the end of a Fixed Term contract you can cancel with at least 30 days notice. Required proof - account identity and a cancellation request. See YouFibre policy in the official terms: Residential Terms and Conditions.
Cooling-off period (14 days)
Rule - Under the Consumer Contracts Regulations 2013 you have a 14-day cooling-off right for most off-premises and online contracts. The 14-day period starts the day after the order confirmation email is sent by YouFibre. Required proof - order confirmation email and request to cancel within 14 days. If you requested installation within the 14 days, YouFibre may charge an Order Cancellation Fee to cover call charges and any installation or equipment costs. See official support: What if I need to cancel?. Consumer Contracts Regulations 2013 applies.
Negotiate or save
Before you cancel - negotiate
Retention offers - public research does not list specific standard retention discounts offered by YouFibre. To ask for a retention offer, call 0330 822 2222, explain that you are considering cancellation, and request a retention package or price match. Ask the agent to confirm any offer in writing and the duration of the offer.
What cancelling saves you - example calculation
Use your actual plan price to compute yearly savings. Example using customer-reported prices: if your plan is £60 per month, annual cost is 12 x £60 = £720 per year. If YouFibre charges you £31 for a shorter plan referenced in a review, 12 x £31 = £372 per year. Stopping a £60 monthly bill saves £720 per year; stopping a £31 monthly bill saves £372 per year. These figures use amounts reported in customer testimonials: "£60 a month" and "£31" (Trustpilot).
Cheapest real alternative - YouFibre plan details and competitor prices are not published in the YouFibre research data used here. Check competitor offerings directly. Official YouFibre plan page: YouFibre plans.
Legal protections and escalation
Key UK laws
The Consumer Contracts Regulations 2013 gives you a 14-day cooling-off right for most online and off-premises contracts. The Consumer Rights Act 2015 requires services to be performed with reasonable care and skill and protects against unfair contract terms including disproportionate cancellation penalties.
Regulator and escalation
The Competition and Markets Authority flags hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. Escalation path - first complain to YouFibre in writing; if unsatisfied, seek help from Citizens Advice and escalate to the relevant ombudsman for communications. For card payments you may use chargeback via your card issuer or Section 75 for qualifying purchases.
What to do after cancelling YouFibre
Return equipment
If you cancel within the 14-day cooling-off period, you must return any Router and Wi-Fi equipment within 14 days of cancellation. If the equipment is not returned, YouFibre will charge for it; the exact cost is not publicly disclosed. See guidance: What to do with equipment.
Final billing and refunds
If you cancel during the 14-day period you can receive a refund for services not provided. YouFibre states refunds are available for cancelled orders within the cooling-off period; return equipment within 14 days to avoid equipment charges. If you cancel outside the cooling-off period during a Fixed Term contract then Early Termination Fees apply unless you are on a Monthly Rolling package which has £0 Early Termination Fee.
Re-activation and moving
If you move and YouFibre can provide service at your new address, they may transfer service. If they cannot provide service you can cancel using the moving rule and submit proof (tenancy agreement etc.).
Next steps and practical checklist
Use this checklist to make cancellation smooth.
- Find your contract and order confirmation email - you need the date to determine the 14-day cooling-off window.
- Decide cancellation method - phone for fastest confirmation: 0330 822 2222.
- If within 14 days, state you are exercising your Consumer Contracts Regulations 2013 right and request a refund.
- If returning equipment, follow the support page and return within 14 days to avoid charges. See equipment return.
- Keep proof - save email confirmations, chat transcripts, agent names, proof of postage.
- If you do not get a refund or cancellation, escalate in writing and contact Citizens Advice for next steps.
Pros & cons
Pros
Full fibre network targeting homes and offices in the UK
Monthly Rolling package option with £0 Early Termination Fee
Support channels include phone, email and support pages
Cons
Trustpilot rating 2.8/5 with reports of slow refunds and billing issues
Early Termination Charges apply for Fixed Term contracts - exact amounts not disclosed
Some customers report difficulty getting cancellations and refunds processed
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
Countries where YouFibre is available
YouFibre is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about YouFibre subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
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