Cancel Life360 the easy way

Overview

Life360 is a subscription service and mobile app that provides location sharing, driving safety tools, crash detection, emergency assistance and digital safety features for families and individuals. It offers free and paid plans with graduated features such as longer Location History, unlimited Place Alerts and roadside assistance.

Main features

Typical features across plans include location tracking, Place Alerts, Location History, crash detection, SOS alerts and identity and device protections on higher tiers.

Quick company facts

Web (Life360.com)

1. Open https://www.life360.com/plans-pricing and sign in to your account.
2. From your account dashboard tap or click Manage Membership.
3. Choose Cancel Membership and follow on-screen prompts. Cancellation becomes effective at the next renewal date.
4. Save a screenshot of the cancellation confirmation or your account membership status.

iOS (App Store)

1. On your iPhone open the App Store app.
2. Tap your name at the top, then Subscriptions.
3. Select Life360 and tap Cancel Subscription.
4. Keep the App Store confirmation email as proof.

Android (Google Play)

1. Open the Google Play app on your Android device.
2. Tap your profile icon, then Payments & subscriptions, then Subscriptions.
3. Tap Life360 and then Cancel Subscription.
4. Keep the Google Play confirmation email.

Phone

1. Life360 does not publish a public cancellation phone number; if you have a direct support number, use it.
2. Ask the agent to cancel the subscription for the account owner and request a written confirmation email.
3. If no written confirmation is provided, follow up by email or post and keep records of the call date, time and agent name.

Email

1. Life360 support email is not publicly disclosed; use the contact form on Life360 Help - Cancel My Membership.
2. State your full name, account email, plan, date you want cancellation effective and request confirmation.
3. Save the sent message and any reply as proof.

Post (registered letter)

1. Send a signed, dated letter including the subscriber name, account email or phone, plan name and a clear request to cancel to: Life360, 1900 South Norfolk Street, Suite 350, 94403 San Mateo, USA.
2. Send the letter by registered post and keep the receipt as proof of delivery.
3. Allow up to 14 days for processing and keep copies of all correspondence.

Moving abroad or relocation

If you move and cannot use the service in the new country, report the change to Life360 by contacting support through the Help Center. Required proof documents: new address confirmation or utility bill. Applicable law: Consumer Contracts Regulations 2013 where purchase method applies.

Price increase

If Life360 increases your subscription price outside the contractual terms, you have the right to cancel the contract. Required proof documents: copy of the pre-increase invoice or notification from Life360 and the updated price notice. Applicable law: Consumer Rights Act 2015 and the UK Digital Markets, Competition and Consumers Act 2024.

Death of the subscriber

If the account holder dies, contact Life360 support and provide a death certificate and proof of authority from the estate. Required documents: death certificate and estate representative ID. Applicable law: Consumer Contracts Regulations 2013.

Legitimate grounds accepted by Life360

Life360 accepts cancellations initiated by the account owner. If another Circle member is the subscriber, cancellation must be done by that subscriber. Required documents: proof that you are the account owner or subscriber. Applicable law: Life360 Terms of Service and Consumer Rights regulations. Reference: Life360 Terms of Service.

End of commitment

If you are on an annual plan and the contract ends, you can allow the plan to expire and not renew. Required proof documents: account membership status showing expiry date. Applicable law: Consumer Rights Act 2015.

Cooling-off period (14 days)

For purchases made online directly from Life360 in the UK you have a 14 day statutory right to withdraw from the contract for paid subscriptions. To exercise this Right of Withdrawal, notify Life360 within 14 days of purchase. Required documents: clear written statement of cancellation and proof of purchase. Reference: Life360 Right of Withdrawal and Consumer Contracts Regulations 2013. If you withdraw, Life360 will reimburse all payments within 14 days using the same payment method.

Before cancelling: negotiate

Life360 does not publish standard retention offers. If you want to keep the service, ask for a retention discount via the in-app chat or Help Center. Message template: provide your account email, state the plan name and request a subscription discount or a temporary downgrade to Silver. If you still have the app, use the Manage Membership page first and then open the Help Center to request a retention offer. Reference: Cancel My Membership.

What cancelling saves you

Monthly to yearly price calculations using Life360 listed monthly prices:

• Silver: £6.99 x 12 = £83.88 per year (annual plan listed as £69.90).
• Gold: £9.99 x 12 = £119.88 per year (annual plan listed as £99.90).
• Platinum: £19.99 x 12 = £239.88 per year (annual plan listed as £199.90).

Cheapest real competitor from the research: Legal & General at £5 monthly = £5 x 12 = £60 per year. Example savings if switching from Life360 Gold to Legal & General:

Monthly saving: £9.99 - £5.00 = £4.99. Yearly saving: £4.99 x 12 = £59.88 per year.

Key UK consumer law

The main protections are the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The UK Digital Markets, Competition and Consumers Act 2024 also strengthens rights on subscription cooling-off periods and renewals. For statutory text on renewal cooling-off periods see: UK legislation - Cooling-off rights 2024.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to withdraw from a contract for services purchased online. For digital content the exception applies where you expressly consent to immediate performance and acknowledge loss of the right to withdraw. Life360 documents the Right of Withdrawal for EU, EEA and UK consumers here: Life360 Right of Withdrawal.

How to escalate

First complain in writing to Life360 via the Help Center or by registered post. If unresolved, contact Citizens Advice for guidance and escalate to the relevant ombudsman where applicable. For card payments consider Section 75 or a chargeback through your card issuer for qualifying purchases. The CMA monitors unfair auto-renewal practices and hard-to-cancel subscriptions.

Check access and billing

After cancellation the subscription remains active until the end of the paid period. Verify the end date in your account and check for any further auto-renewal charges from your payment provider.

Data and account status

Cancelling a paid membership does not delete your Life360 account. If you want data removed, request account deletion through Life360 support. Life360's data retention specifics are Not published by Life360; request written confirmation of deletion if you require it.

Re-activation

To re-activate, sign in to your account and choose a paid plan through Manage Membership or the App Store / Google Play depending on how you originally subscribed.

Follow this checklist to cancel Life360 and protect your rights.

• Identify how you originally subscribed: Life360.com, App Store or Google Play.
• Cancel via the same channel you used to subscribe (App Store/Google Play or Life360.com).
• Save proof: screenshots, confirmation emails or registered post receipts.
• If you bought directly from Life360 and are within 14 days, request a refund under the Right of Withdrawal.
• Confirm the cancellation effective date and check your next billing date.
• Monitor your bank or card for any unexpected charges after cancellation for 60 days.
• If you cannot cancel, escalate with Citizens Advice and consider a chargeback if paid by card.