Cancel EE TV the easy way

Service overview

EE TV is a pay television service offered by EE Limited that provides live UK channels, catch-up players and bundled streaming services. It is designed to work with EE Broadband and is often bundled with Fibre 300+ plans.

Who it is for

The service targets UK households that want live UK TV plus optional sport and entertainment bundles, and customers already taking EE broadband or mobile services.

Key features

EE TV offers a base layer with live UK channels and integrated apps such as BBC iPlayer and ITVX, and optional paid bundles for sport and entertainment that may include NOW memberships and Netflix in some bundles.

Web / EE app

1. Open the EE app on your device or sign in at your EE account on the website.
2. Navigate to Account, then Products or TV subscriptions and locate your EE TV plan.
3. Follow the cancel or manage subscription link and complete the on-screen steps. If asked, confirm reason for cancellation.
4. Keep or screenshot any confirmation or reference number displayed in the app.

iOS

1. Open the official EE app on your iPhone.
2. Tap Account, find your EE TV subscription and choose cancel.
3. Follow prompts and request a confirmation message or screenshot it for your records.

Android

1. Open the EE app on your Android device and sign in.
2. Go to Account management, select your TV product and choose cancel.
3. Record any in-app confirmation or request an email confirmation.

Phone

1. From an EE mobile dial 150 (free). From any other phone call 07953 966 150.
2. Tell the agent you want to cancel EE TV and state whether you are within the 14-day cooling-off period or cancelling outside it.
3. Ask for the cancellation reference number and the effective cancellation date. Note the agent's name.
4. If you expect an early termination charge, ask the agent to explain the amount and request it in writing.

Email

1. EE does not publish a direct email address for TV cancellations. Use the EE app, phone or registered post if you need written proof.
2. If you do send an email via a contact form, save a copy of the sent form and any auto-reply.

Post

1. Write a signed letter including your name, address, account number and the words "Cancel EE TV" and the desired end date.
2. Send by recorded or registered post to: EE TV, Trident Place, Mosquito Way, AL10 9BW Hatfield, United Kingdom.
3. Keep the postal proof of delivery and allow 30 days' notice for the cancellation to take effect.

Moving home

Rule - You can cancel without an early termination charge if you move home and EE cannot provide the service at your new address. Required proof documents - proof of new address such as a tenancy agreement, completion statement, council tax bill or recent utility bill. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Consumer Rights Act 2015 where service performance is affected.

Price increase

Rule - If EE increases the price other than stated annual increases and the terms allow the customer to cancel, you may cancel by giving 30 days' notice without an early termination charge. Required proof documents - the provider's notice of price increase (email or written communication) and your cancellation request. Applicable law - Consumer Contracts Regulations 2013 and guidance on contract changes from Citizens Advice. See Citizens Advice - cancelling phone, TV and internet contracts.

Death of subscriber

Rule - Contracts can be ended on death of the account holder. Required proof documents - copy of death certificate and proof of authority to act for the estate. Applicable law - Consumer Rights Act 2015 supports fair treatment of consumers in contract termination.

Legitimate ground

Rule - EE accepts legitimate grounds to cancel without early termination charge when it breaks a significant term of the agreement or cannot supply the service. Required proof documents - documentation of faults or provider breach such as service logs, recorded fault reports and written correspondence with EE. Applicable law - Consumer Rights Act 2015.

End of commitment

Rule - When your minimum commitment ends (commonly 24 months for major TV bundles) you may cancel at the end date by giving 30 days' notice. Required proof documents - account statement showing contract end date or previous written confirmation. Applicable law - contract terms plus Consumer Rights Act 2015.

Cooling-off period (change of mind)

Rule - For contracts concluded online or off-premises you have a 14-day cooling-off period to cancel without reason and without an early termination charge. If streaming or digital content has started with your express consent, fees for the period of use may apply. Required proof documents - cancellation within 14 days and any evidence of early use of service. Applicable law - Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See Citizens Advice - cancelling phone, TV and internet contracts.

Before cancelling: negotiate

What to ask for - When you call to cancel, ask the retention team for alternative offers such as a discounted monthly price, a shorter minimum term or a temporary discount. Research does not list specific EE retention offers; if the agent does not propose a retention package, you can request one directly. Useful script - State the competing price you have found, give your current plan name and ask for a lower monthly fee or a one-off credit. Record the agent name and reference number for any offer made.

What cancelling saves you

Compute yearly savings from common EE TV plans using published monthlies:

EE TV base layer: 4 x 12 = 4 x 12 = £48 per year.

Entertainment with Netflix: 22 x 12 = £264 per year.

Sport: 25 x 12 = £300 per year.

Big Sport: 51 x 12 = £612 per year.

Full Works HD or 4K: 88 x 12 = £1,056 per year.

Example - If you cancel the Entertainment with Netflix plan you save £264 per year. If you switch from Full Works 4K (£88/month) to a cheaper streaming alternative you save £1,056 per year before tax and equipment costs.

Cheapest realistic alternative - NOW Entertainment & HBO Max membership at £9.99 per month is available as a separate NOW membership price inside EE bundles and as a standalone NOW membership option. Calculation: 9.99 x 12 = £119.88 per year.

Consumer law that applies

The main laws are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. These laws cover the 14-day cooling-off right for distance contracts and the requirement that services be performed with reasonable care and skill.

Regulators and advice

Ofcom regulates communications services and Citizens Advice provides help and practical steps on cancelling phone, TV and internet contracts. See Citizens Advice - cancelling phone, TV and internet contracts for guidance.

Auto-renewal and unfair terms

The Competition and Markets Authority views hard-to-cancel subscriptions and unclear auto-renewal as potential unfair practices. You can use these rules when challenging unclear contract terms.

Escalation steps

First complain to EE in writing and keep records of phone calls and dates. If no satisfactory response after 6 weeks, use an alternative dispute resolution (ADR) scheme or complain to Ofcom as appropriate. For payments made by credit card, consider Section 75 or a chargeback via the card issuer for qualifying charges.

Access and equipment

If you have loaned equipment, return it within 14 days to avoid being charged for its full cost. If equipment is returned damaged, EE may charge for repair or replacement.

Final billing and refunds

During the 14-day cooling-off period you can cancel and receive a refund, but you must pay for any services already supplied. After cancellation, EE will issue a final bill. If you are charged incorrectly, raise a dispute with EE and keep written proof of your request.

Re-activation

If you decide to re-subscribe, check whether any promotional pricing or the original contract term still applies. Re-activation may require a new minimum term such as 24 months for some bundles.

Use this checklist to finish cancellation cleanly and protect your rights.

• Decide if you are within the 14-day cooling-off period. If yes, cancel immediately to avoid most fees.
• Choose cancellation method: EE app, phone (150 or 07953 966 150) or registered post to EE TV, Trident Place, Mosquito Way, AL10 9BW Hatfield, United Kingdom.
• Gather proof: account number, contract end date, any written price-increase notice, proof of new address if moving.
• When cancelling by phone, request a reference number and the effective cancellation date, and record the agent name.
• If returning equipment, send by tracked post and keep the receipt; return within 14 days to avoid full replacement charges.
• Check your final bill for early termination charges or outstanding balances and dispute any errors in writing.
• If EE refuses a lawful cancellation (for example after a valid price increase), escalate using Citizens Advice guidance or an ADR after 6 weeks of no resolution. See Citizens Advice - cancelling phone, TV and internet contracts.