Cancel Voxi the easy way

Quick summary

Voxi is a youth-focused mobile service run by Vodafone that offers 30-day rolling SIM plans with social media, music and video allowances. Voxi offers multiple data bundles and no long-term contracts.

Network and positioning

Voxi uses Vodafone infrastructure and targets younger customers with unlimited social media use on selected apps and short-term flexibility.

Company facts

See Voxi plans: Voxi plans and general help: How to leave Voxi.

Web account - detailed steps

1. Sign in to your Voxi account at voxi.co.uk.
2. Open the 'plans' section.
3. Select your active plan and choose the option to stop or end the plan.
4. Save or screenshot the confirmation page as proof.

Phone - detailed steps

1. Call 08080 057 451 and choose the option to leave or request a PAC/STAC.
2. Ask for a PAC (if you wish to keep your number) or request cancellation of the plan.
3. Record the time and the agent's name and request a reference or the PAC via SMS.

Text - detailed steps

1. To get a PAC by SMS, text PAC to 65075 from the Voxi number you want to release.
2. To get a STAC for transferring between providers, text STAC to 75075.
3. Save the SMS that contains the code; it is proof of the code issued.

In-app / online chat - detailed steps

1. Open the chat function on the Voxi website and start a conversation about leaving Voxi or refunds.
2. Follow the agent instructions to confirm cancellation or request a refund within 60 days.
3. Save the chat transcript or request an email confirmation.

Post - detailed steps

1. Write a signed cancellation letter that includes your full name, mobile number and a clear instruction to cancel your Voxi plan.
2. Send the letter by registered post to Voxi, PO Box 1511, BS99 3GB Bristol, United Kingdom.
3. Keep the postal receipt and delivery confirmation as proof.

For official step-by-step details see Voxi's cancellation help: Official Voxi leave page.

Cooling-off period (14 days)

Rule - You have a 14-day right to cancel a plan or return a product from the day the product is received or the plan starts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Required proof - Order reference, date of receipt, and returned goods receipt if returning a handset and SIM. Notify Voxi via the contact form referenced on the terms or start a chat.

Applicable law - Consumer Contracts Regulations 2013.

Moving abroad

Rule - Voxi does not publish a specific moving-abroad early termination policy in the public documents used for this guide. If you need to end the service because you are moving abroad, request cancellation via phone or chat and provide proof such as a change-of-address document or travel itinerary; Voxi will advise on outcomes.

Required proof - Not published by Voxi.

Price increase

Rule - Voxi public documents in research do not state an explicit right to leave for price increases. If a price increase occurs you should contact Voxi support and reference the change in contract terms; escalate under the Consumer Rights Act 2015 if you consider the change unfair.

Required proof - Copy of the price notification from Voxi and your account billing history.

Death of subscriber

Rule - Voxi does not publish a public policy for ending a contract on death in the documents used for this guide. Contact Voxi support directly to agree on account closure and supply a death certificate if requested.

Required proof - Death certificate; account holder details. Voxi process not publicly published.

End of commitment or rolling plans

Rule - Voxi plans are 30-day rolling subscriptions with no minimum commitment; you can stop the plan at any time from your account.

Required proof - Account access or proof of identity to manage the account.

Legitimate grounds accepted by Voxi

Rule - Voxi does not publish a detailed list of 'legitimate grounds' for termination in public terms used for this guide. For disputes about service quality, reference the Consumer Rights Act 2015 that services must be performed with reasonable care and skill.

Required proof - Any evidence of poor service, bills, logs and correspondence. Applicable law - Consumer Rights Act 2015.

Before you cancel: negotiate

Retention offers - No public record of standard retention discounts or offers from Voxi is available in the research data used here. If you want to try to reduce cost rather than cancel, contact Voxi by chat or phone and ask for a retention offer.

How to ask - Start chat at Voxi help, tell the agent you are leaving and ask whether a cheaper plan, credit or a temporary offer is available. Note the agent name and save the chat transcript.

What cancelling saves you - yearly savings worked examples

Voxi monthly plan prices and yearly totals:

• £10 plan - 30 days rolling - yearly cost 12 x £10 = £120 per year
• £12 plan - yearly cost 12 x £12 = £144 per year
• £15 plan - yearly cost 12 x £15 = £180 per year
• £20 plan - yearly cost 12 x £20 = £240 per year
• £35 plan - yearly cost 12 x £35 = £420 per year

Cheapest real alternative from competitors in research: Vodafone Basics at £7 per month.

Comparison - switching from Voxi plans to Vodafone Basics (£7) results in annual savings:

• From £10 plan: 12 x £10 = £120 - 12 x £7 = £84; saving = £36 per year
• From £12 plan: 12 x £12 = £144 - £84 = £60 per year
• From £15 plan: 12 x £15 = £180 - £84 = £96 per year
• From £20 plan: 12 x £20 = £240 - £84 = £156 per year
• From £35 plan: 12 x £35 = £420 - £84 = £336 per year

Alternative providers and monthly prices used in these comparisons: SMARTY £8, giffgaff £14, Vodafone Basics £7, Honest Mobile £12.15. Use these figures when evaluating savings.

Consumer law that applies

Key laws - Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply in the United Kingdom to Voxi services and consumer contracts.

Cooling-off and refunds

The Consumer Contracts Regulations 2013 give a 14-day cooling-off period for contracts concluded online or off-premises. Voxi's returns and refunds must respect that right subject to the documented exceptions for used services and unsealed digital products.

Regulators and escalation

If you cannot resolve the problem with Voxi, escalate to Citizens Advice for guidance and to the Communications Ombudsman for disputes about telecoms. For consumer credit issues, the Financial Conduct Authority is the regulator referenced by Voxi documents.

Payment protections

If you paid by credit card and the payment qualifies, consider a Section 75 claim with the card issuer or a chargeback via your bank. The Competition and Markets Authority flags unclear auto-renewal or hard-to-cancel subscriptions as potentially unfair practices.

Check final billing

Review your final bill and confirm the date your billing stopped. Charges for services used within the 14-day cooling-off period will be calculated on a pro rata basis.

Request refunds

To request refunds of remaining credit and unused bundles, start a chat with Voxi within 60 days of leaving. Voxi charges a 5% administration fee on refunds of unused credit and wholly unused bundles purchased on or after 17 December 2021, up to a maximum of £5.

Return devices

If you bought a handset with a SIM and want to use the 14-day return right, you must return both the handset and SIM within 14 days and notify Voxi via their contact route. Partial returns are not permitted for combined purchases.

Number porting and PAC

To keep your number, obtain a PAC by texting PAC to 65075, requesting it in your online account or calling 08080 057 451. Use the PAC with your new provider within the code validity period provided by Voxi.

Use this checklist to make sure cancellation is clean and you keep proof.

• Sign in to your Voxi account and stop the plan in 'plans' - save a screenshot.
• If porting, text PAC to 65075 or request a PAC by phone - save the SMS or code.
• If you ordered a handset with SIM and cancel within 14 days, notify Voxi and return both handset and SIM - keep the return receipt.
• Request refunds within 60 days via chat - note the 5% admin fee up to £5 on qualifying refunds.
• Cancel any direct debits or linked payments after your service end date to avoid future charges.
• Keep copies of all correspondence, chat transcripts and postal receipts for escalation.