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We generate and send your cancellation letter to Apple Music by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Apple Music agreement
Step-by-step Apple Music cancellation guide for the UK in 2026. Learn how to cancel, refunds, your rights and cheaper alternatives.
| fastest method (name it + why) | Web - Sign in at music.apple.com and cancel under Settings > Subscriptions; the web route or Report a Problem processes cancellations immediately in many cases. |
|---|---|
| effective delay | Immediate processing or same day via web or "Report a Problem"; refunds handled within 14 days when eligible. |
| notice period | Cancel at least 24 hours before a free trial or renewal to avoid the next charge. |
| cancellation fee (amount or 0) | £0 |
| minimum commitment | No minimum commitment |
| phone + hours | Not published by Apple Music |
| postal address for registered letter | Apple Music, 100 New Bridge Street, EC4V 6JA London, United Kingdom |
Apple Music is a subscription music streaming service owned by Apple Inc. launched in 2015. It offers ad-free access to a large catalogue of songs, curated playlists, live radio shows and exclusive releases integrated with Apple devices.
Features include over 100 million songs, Spatial Audio, lossless audio, curated editorial playlists, offline listening, real-time lyrics and access to Apple Music Classical where available.
Subscriptions are billed monthly and auto-renew until cancelled. New customers are often offered a free trial period before the first payment.
| Subscribers | 108 million |
|---|---|
| Founded | 2015 |
| Parent | Apple Inc. |
| Main market | Global, including United Kingdom |
Official terms and withdrawal information are available from Apple: Right of withdrawal (Apple) and the UK help guide: Apple Music web help.
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web | Sign in at music.apple.com, open My Account, Settings, Subscriptions, Manage, Cancel Subscription | 5 minutes | On-screen confirmation; save a screenshot | Easy |
| iOS (iPhone/iPad) | Open Settings > [your name] > Subscriptions > Apple Music > Cancel Subscription | 3 minutes | Email receipt or screenshot of subscription page | Easy |
| Android | Open Apple Music app > Menu > Account or Subscriptions > Manage > Cancel | 5 minutes | Screenshot confirmation | Medium |
| Phone | Contact Apple Support - request cancellation and ask for confirmation | Varies | Reference number or email confirmation if provided | Medium |
| Send a clear statement of cancellation to [email protected] or use Apple's withdrawal form | 10 minutes to send; response within days | Save sent email and reply | Medium | |
| Post (registered letter) | Send a signed withdrawal statement or model form to Apple Distribution International Ltd. | Several days for delivery | Postal receipt | Hard |
Apple provides official withdrawal and terms documents at the legal pages: Apple terms.
Rule: If you move to a country where Apple Music is not available, contact Apple Support to request cancellation and supply proof of address change such as a tenancy agreement or utility bill. Applicable law: Consumer Contracts Regulations 2013 for online contracts; provide a clear statement to the trader.
Rule: If Apple increases the subscription price and you do not accept the increase, you may cancel and request a refund for the period after notice of the increase. Required proof: the price change notification from Apple (email or in-app message). Applicable law: Consumer Rights Act 2015 and the Digital Markets, Competition and Consumers Act 2024 for renewal notices.
Rule: To cancel because of the subscribers death, contact Apple Support and provide proof such as a death certificate and proof of authority over the account. Apple will advise on account closure steps.
Rule: Apple accepts withdrawal for the 14-day right of withdrawal for online contracts unless streaming/download began with your express consent. Required proof: purchase receipt and, where relevant, proof you revoked the service within 14 days. Law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 Sections 264-267 on cooling-off rights.
Rule: If your plan had a fixed-term promotion, cancellation of the subscription is possible at the end of that period. Required proof: original order receipt or promotional confirmation email.
Rule: For contracts concluded online, you have a 14-day withdrawal period. Exception: digital content where delivery (streaming) has started and you provided express consent that you would lose the right of withdrawal. Required proof: your clear withdrawal statement to Apple (email to [email protected] or model form). Law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 Sections 264-267.
Retention offers: No specific retention offers for Apple Music were identified in the research. To request any available offer, contact Apple Support through the help pages and ask whether a promotional rate, trial extension or plan change is available for your account. Keep the chat transcript or agent reference if an offer is made.
Monthly prices and yearly totals:
Cheapest competitor from the research: TIDAL HiFi at £9.99/month (estimated) which equals £9.99 x 12 = £119.88 per year. Savings compared to Apple Music Individual: £131.88 - £119.88 = £12.00 per year. Savings compared to Apple Music Family if switching to TIDAL: £203.88 - £119.88 = £84.00 per year. Other competitor yearly totals: Deezer Premium £11.99 x 12 = £143.88, Qobuz Studio £10.83 x 12 = £129.96, Amazon Music Unlimited £12.99 x 12 = £155.88.
Relevant laws and regulators: Consumer Rights Act 2015; Consumer Contracts Regulations 2013 (14-day cooling-off period); Digital Markets, Competition and Consumers Act 2024 (cooling-off rights Sections 264-267). The regulator on subscription fairness is the Competition and Markets Authority (CMA).
Rule: You have a 14-day right of withdrawal under the Consumer Contracts Regulations 2013. Exception: for digital content, once delivery or streaming has started with your express consent you may lose the right to withdraw. Apple states refunds are processed no later than 14 days after receiving your cancellation notice. See official withdrawal form and guidance: Apple right of withdrawal (PDF).
Step 1: Complain to Apple Support using the web or email [email protected] and keep records. Step 2: If unresolved, contact Citizens Advice for guidance and consider a chargeback or Section 75 claim with your card issuer for qualifying payments. Step 3: Report unfair practices to the Competition and Markets Authority or local Trading Standards.
After cancellation your subscription access normally continues until the end of the current billing period. Downloads available offline will stop working when the subscription ends. Your Apple ID and music library remain linked to your account.
Your playlists and library data are retained in your Apple ID and will be restored if you re-subscribe. To reactivate, sign in and subscribe again; your previous library is typically restored automatically.
If you cancelled within a statutory withdrawal period and are eligible for refund, Apple will reimburse you no later than 14 days from the day they receive your cancellation notice. Refunds use the original payment method and no fees are charged for the reimbursement.
Keep screenshots, confirmation emails, chat transcripts or postal receipts as proof. For help pages about managing subscriptions see: Apple support - subscriptions.
Follow this checklist to confirm cancellation and protect your money.
£10.99
/ mois
Ad-free access to over 100 million songs, Spatial Audio, lossless audio, curated playlists, offline listening, real-time lyrics, exclusive content, Apple Music Classical access.
£5.99
/ mois
Ad-free access to over 100 million songs, Spatial Audio, lossless audio, curated playlists, offline listening, real-time lyrics, exclusive content, Apple Music Classical access, free access to Apple TV+.
£16.99
/ mois
Ad-free access to over 100 million songs, Spatial Audio, lossless audio, curated playlists, offline listening, real-time lyrics, exclusive content, Apple Music Classical access for up to 6 people.
£18.95
/ mois
Apple Music, Apple TV+, Apple Arcade, iCloud+ (50GB storage). Saves £11.01/month compared to separate subscriptions.
£24.95
/ mois
Apple Music, Apple TV+, Apple Arcade, iCloud+ (200GB storage), shareable with up to 5 other people. Saves £15.01/month compared to separate subscriptions.
£36.95
/ mois
Apple Music, Apple TV+, Apple Arcade, Apple Fitness+, Apple News+, iCloud+ (2TB storage), shareable with up to 5 other people. Saves £31.99/month compared to separate subscriptions.
No commitment. Billoff helps you cancel or adjust your Apple Music subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£11.99
/ mois
Offers features like SongCatcher and multiple subscription types.
£10.83
/ mois
Focus on high-resolution audio streaming and artist-friendly policies.
£12.99
/ mois
Discounts for Amazon Prime members and large catalogue access.
£9.99
/ mois
High-fidelity audio streaming including HiRes lossless and Dolby Atmos.
Apple Music is available in many countries. Here are several frequently cited markets:
What you should know about Apple Music subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Apple Music subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.