Cancel Audiobookstore the easy way

Service overview

Audiobookstore operates as an online store and membership service for audiobooks and podcasts. It offers a FlexPass membership that unlocks discounted prices and an option to purchase titles at non-member prices.

Who runs it

The site is run by DME Media LLC, trading as AudioBookSTORE.com. The company was founded in 2006 by Darren Eilers and lists its headquarters in St. Peters, United States.

Company facts

Web (My Account) - step by step

1. Open Audiobookstore Help / My Account and sign in with your account.
2. Open the My Account or Subscription section.
3. Select your FlexPass or active subscription and click Cancel.
4. Confirm cancellation when prompted. Cancellation on the website is immediate upon confirmation.
5. Keep the cancellation confirmation email as proof.

iOS - step by step

1. If your subscription is billed through Apple, open Settings on your iPhone.
2. Tap your name, then Subscriptions, locate Audiobookstore and tap Cancel Subscription.
3. If you do not see Audiobookstore in Apple subscriptions, cancel via the website and keep the confirmation email.
4. Save either the Apple subscription cancellation confirmation or the website confirmation email as proof.

Android - step by step

1. If billed through Google Play, open the Google Play Store app and tap your profile, then Payments and Subscriptions, then Subscriptions.
2. Find Audiobookstore and tap Cancel subscription.
3. If you are not billed via Google Play, cancel via the website and keep the confirmation email.
4. Save any confirmation email or Google Play receipt as proof.

Email - step by step

1. Send an email to [email protected] from the email registered to your account.
2. In the email include your full name, account email, and a clear statement: "Please cancel my FlexPass subscription immediately."
3. Request a written confirmation and note the date and time the message was sent.
4. If no reply within 24 hours, follow up and consider sending a recorded delivery postal letter.

Post - step by step

1. Write a signed cancellation letter including: account email, full name, request to cancel immediately, and date.
2. Send the letter by Recorded Delivery to: Audiobookstore, 2 Woodberry Grove, N12 0DR London, United Kingdom.
3. Keep the recorded delivery receipt as verifiable proof of delivery.
4. Allow delivery time and then confirm cancellation with [email protected] if no confirmation is received.

Moving abroad or change of residence

If you move and can no longer use a region-specific service, provide a copy of a new address or utility bill as proof. Audiobookstore does not publish a specific policy on relocation; send proof to [email protected] and request immediate termination. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Price increase

If Audiobookstore raises the price of an ongoing subscription, you can object and treat the change as a request to vary the contract. Send a signed cancellation letter or email citing the price increase and ask for cancellation. If the price increase breaches your contract terms, you can rely on the Consumer Rights Act 2015 for unfair contract terms protection.

Death of the subscriber

To cancel because of the subscriber's death, send a copy of the death certificate and proof of executor status to [email protected] and request account closure and final account reconciliation. Audiobookstore has not published a specific process; use postal recorded delivery for added proof.

Legitimate grounds accepted by Audiobookstore (from research)

Research does not list a definitive set of accepted legitimate grounds. Use recorded delivery or email to present evidence for medical incapacity, bereavement, or fraud. Applicable law: Consumer Rights Act 2015.

End of commitment

If you subscribed under a minimum term and that term ends, cancel via My Account immediately and keep the confirmation. If Audiobookstore enforces an unfair minimum term or penalty, challenge it under the Consumer Rights Act 2015.

Cooling-off period (14 days)

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give a 14-day cooling-off period for distance contracts, starting on the date the contract is concluded. However, the right is lost for digital content once the consumer gives express consent to begin downloading or streaming and acknowledges loss of the right to cancel. Cite: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Before you cancel: ask for a retention offer

There are no publicly reported standard retention offers from Audiobookstore in the research data. When contacting support, ask explicitly for: 1) a discounted FlexPass renewal rate, 2) a temporary pause of subscription, or 3) a one-off credit toward purchases. Use a concise script: "I would like to cancel unless you can offer a discount or credit - what retention options are available?" Send the request by email so you have written proof.

What cancelling saves you - yearly calculation

FlexPass cost: £10 x 12 = £120 per year. That is the direct yearly subscription saving if you cancel FlexPass.

Example comparison with a competitor: Spotify Premium costs £12.99 x 12 = £155.88 per year. Savings by cancelling Audiobookstore and switching to Spotify for music are not directly apples-to-apples because Spotify focuses on music and podcasts not audiobooks.

Cheapest realistic alternative for audiobooks: Audible subscription example at £7.99 x 12 = £95.88 per year. Yearly saving by cancelling FlexPass (£120) and switching to Audible at £7.99/month is: £120 - £95.88 = £24.12 per year.

Which UK laws apply

Key laws: Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be performed with reasonable care and skill under the Consumer Rights Act 2015.

Cooling-off and digital content exception

The Consumer Contracts Regulations 2013 provide a 14-day cooling-off right for distance contracts, but the right does not apply where the consumer has given express consent to start downloading or streaming and acknowledged loss of that right for digital content.

Auto-renewal and hard-to-cancel subscriptions

The Competition and Markets Authority treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If Audiobookstore makes cancellation unduly hard, collect written proof of attempts to cancel and escalate.

How to escalate a dispute

1) Complain to the trader by email and recorded delivery post. 2) If unresolved, seek help from Citizens Advice for guidance. 3) For payment disputes, use your card issuer's chargeback or Section 75 protection for qualifying card payments. Cite Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.

Access to purchased audiobooks

Audiobooks purchased outright are DRM-free according to research and remain owned by the customer. Confirm your purchases by checking your library after cancellation.

Final billing and refund expectations

Research shows Audiobooks.com states refunds are granted at their sole discretion and they do not offer refunds on subscription charges. If you cancel within the 14-day cooling-off period but have started downloading or streaming after giving consent, the statutory cooling-off right may not apply.

Re-activation

You can re-subscribe later via the website. Keep account credentials and any saved purchases will remain associated with your account if you re-activate.

Use this checklist to cancel and protect yourself from unwanted charges.

• Log in to My Account on the website and cancel the FlexPass; save the confirmation email.
• If billed via Apple or Google, cancel the subscription in Apple ID or Google Play subscriptions and save the confirmation.
• If no site confirmation, email [email protected] with a cancellation request and keep sent emails and timestamps.
• If you want maximum legal proof, send a signed cancellation letter by Recorded Delivery to Audiobookstore, 2 Woodberry Grove, N12 0DR London, United Kingdom and keep the receipt.
• If charged after cancellation, contact your card issuer for chargeback or Section 75 if the payment qualifies.
• Record dates, screenshots of subscription pages, and copies of all correspondence.