Cancel Djay Pro the easy way

Product summary

djay Pro is a DJ application developed by Algoriddim GmbH that provides live mixing, Neural Mix and Automix features for macOS, iOS, Windows and Android. It unlocks advanced audio analysis, hardware integration and a large library of loops and samples for live performance and practice.

Who uses it

Target users range from beginner DJs to professionals and music enthusiasts who need real-time mixing tools, advanced FX and streaming integration across devices.

Company facts

iOS / macOS - App Store step-by-step

1. Open the App Store app on your iPhone, iPad or Mac.
2. Tap your name or the sign-in button at the top of the screen.
3. Tap 'View Information'. You may be asked to sign in.
4. Scroll to Subscriptions and tap 'Manage'.
5. Find your djay subscription, tap it, then tap 'Cancel Subscription'.
6. Keep the Apple confirmation email as proof of cancellation.

Android - Google Play step-by-step

1. Open Google Play Store on your Android device.
2. Tap your profile icon > Payments & subscriptions > Subscriptions.
3. Select djay from the list and tap 'Cancel subscription'.
4. Keep the Google Play confirmation email or screenshot as proof.

Website / Direct - step-by-step

1. Sign in to the account you used to purchase djay at the developer link inside the app or website.
2. Go to subscription settings or billing area and select 'Cancel subscription'.
3. If no online cancel option appears, send an email to [email protected] with your purchase reference and request confirmation.

Email step-by-step

1. Send an email to [email protected] with your full name, account email, purchase date and receipt or order reference.
2. Write 'Cancel subscription' in the subject and request a written confirmation with the end date of service.
3. Keep all replies and timestamps as evidence of cancellation.

Post (registered letter) step-by-step

1. Write a signed cancellation letter including your full name, account email, order reference and a clear statement: 'I Cancel my djay Pro subscription'.
2. Send by recorded delivery to: Djay Pro, Crown Way, CF14 3UZ Cardiff, United Kingdom.
3. Keep the postal receipt and proof of posting; under UK law posting is a valid notice method.

Moving - change of country or relocation

If you move abroad and streaming rights or availability change so you cannot use djay Pro, send proof of new address (utility bill or tenancy agreement) and a cancellation request to [email protected] or by registered post. The company must process your cancellation and refund any amounts you are entitled to under the Consumer Contracts Regulations 2013 and the Digital Markets, Competition and Consumers Act 2024 Section 264.

Applicable law: Consumer Contracts Regulations 2013; Digital Markets, Competition and Consumers Act 2024 Section 264.

Price increase

If Algoriddim raises the subscription price or changes contract terms and you do not accept the change, you may cancel without penalty. Provide the notice of price increase (email) and your cancellation statement. UK law requires traders to give reasonable notice and allows cancellation where changes are not accepted.

Applicable law: Digital Markets, Competition and Consumers Act 2024 Section 264.

Death of subscriber

To cancel on the grounds of the subscriber's death, send a copy of the death certificate and the order reference to [email protected] or by post to the registered address. Request final account closure and refund of any due overpayment. Keep records of the correspondence.

Applicable law: Consumer Rights Act 2015 for contract termination duties; Digital Markets, Competition and Consumers Act 2024 Section 264 for cancellation procedure.

Legitimate ground (technical failure or misdescription)

If djay Pro fails to perform with reasonable care and skill, or the service does not match its description, you may be entitled to a remedy or partial refund under the Consumer Rights Act 2015. Provide evidence such as screenshots, error logs, dates, device model and steps to reproduce the issue. Send these documents to [email protected].

Applicable law: Consumer Rights Act 2015.

End of commitment

If your contract had a fixed period and that term ends, you can stop renewal by cancelling before the renewal date. Cancellation normally takes effect at the end of the billing period; no penalty may be imposed for non-renewal. Keep confirmation of cancellation from the platform used to subscribe.

Applicable law: Digital Markets, Competition and Consumers Act 2024 Section 264; Consumer Contracts Regulations 2013.

Cooling-off (14-day right)

For contracts concluded online you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. If you cancel within 14 days you are normally entitled to a full refund, except where you expressly consented to immediate digital content supply and lost the right to withdraw. To claim a refund, provide proof of purchase and the cancellation statement to [email protected] or use the platform cancellation path. Keep copies of communications and receipts.

Applicable law: Consumer Contracts Regulations 2013; see also Digital Markets, Competition and Consumers Act 2024 enacted.

Before you cancel - negotiate

Research shows no publicly reported standard retention offers from Algoriddim. To request a retention offer, contact [email protected] and ask for any available discount, trial extension or account change. Provide your account email, subscription plan and reason for cancelling. If you subscribed through Apple or Google, contact the store support and request a refund or a promotion; sometimes stores offer credits or refunds directly.

What cancelling saves you - math and alternatives

Monthly price: £6.99. Annual price: £48.99.

Monthly cost annualised: 6.99 x 12 = £83.88.

Annual plan cost: £48.99.

Saving switching from monthly payments to the annual plan: £83.88 - £48.99 = £34.89 per year.

If you cancel Djay Pro entirely you avoid paying either £6.99 per month or £48.99 per year. Cheapest competitor listed: Qobuz Studio at £10.83 per month or annual £130.00. Qobuz monthly annualised: 10.83 x 12 = £129.96, annual listed £130.00.

Practical example - yearly saving by cancelling a monthly subscription: stop paying 6.99 x 12 = £83.88 per year. Yearly saving by cancelling an annual subscription: stop paying £48.99 this year.

Key UK consumer laws

Digital content subscriptions are covered by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. The Digital Markets, Competition and Consumers Act 2024 added clearer rules on subscription cancellation and cooling-off rights for digital content. For statutory text see Digital Markets, Competition and Consumers Act 2024.

Cooling-off and refunds

You have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. If you accept immediate supply of digital content and lose the right to withdraw, you may still have remedies for poor performance under the Consumer Rights Act 2015. For statutory detail on cancellation notice requirements see Section 261 (end of contract notices).

Escalation steps

First complain to Djay Pro via [email protected] or by registered post. If not resolved, seek advice from Citizens Advice and escalate to the relevant ombudsman if applicable. For payments by credit card you can use Section 75 or a chargeback request through your card issuer for qualifying payments. Keep copies of all emails, receipts and timestamps as evidence.

Auto-renewal and unfair terms

The Competition and Markets Authority treats unclear auto-renewal and hard-to-cancel subscriptions as potential unfair commercial practices. If you experience unclear renewal terms or obstacles to cancellation, include that in any complaint to the CMA or in a claim under the Consumer Rights Act 2015.

Check your access and final date

Your access to PRO features continues until the end of the paid billing period. After the billing period ends you will retain free-version features only. Keep the confirmation email or app store receipt showing the end date.

Keep records and receipts

Save the cancellation confirmation (email or screenshot), your last payment receipt and any correspondence with support. These documents are necessary for refund claims or disputes with your card issuer.

Data and account

If you want data removed, request account deletion by emailing [email protected] and ask for confirmation of data deletion. Keep the reply as proof that your account was closed and data erased if requested.

Re-activation

You can re-subscribe at any time. If you re-subscribe using the same store (Apple or Google), the billing will restart according to that store's subscription rules. If you re-subscribe directly with Algoriddim, follow the developer's subscription path in the app or website.

Follow this checklist to cancel Djay Pro and protect your rights.

• Identify where you subscribed - App Store, Google Play or directly with Algoriddim.
• Cancel via the platform used to subscribe: App Store or Google Play are the fastest routes.
• Within 14 days of purchase, decide if you want a refund under the Consumer Contracts Regulations 2013 and submit a request.
• Keep proof: screenshots, confirmation emails, order references and payment receipts.
• If you subscribed directly and have no online cancellation option, email [email protected] with a signed cancellation statement.
• If you need stronger proof, send a registered letter to Djay Pro, Crown Way, CF14 3UZ Cardiff, United Kingdom and keep the postal receipt.
• If you do not receive a timely refund or confirmation, contact your card issuer for chargeback or Section 75 where applicable.