Cancel Loopcloud the easy way

Core product

Loopcloud is a cloud-based sample and loop management service from Loopmasters Limited that combines a sound library, sample browsing, points-based purchases and a subscription model targeted at music producers and musicians.

How it works

Subscribers receive monthly points and cloud storage to audition, buy and sync samples. Points are used to purchase sounds and presets and remain usable indefinitely once bought.

Company facts

Web cancellation steps

1. Log in to your Loopcloud account.
2. Open account or subscription settings and look for a cancel link; if unclear, open the Help & FAQ page at Loopcloud Help.
3. If no direct cancel button, send an email to [email protected] including your full name, account email, what was purchased and purchase date.
4. Keep copies of all messages and the time and date you contacted support.

Email cancellation steps

1. Compose an email to [email protected] with subject line "Cancel Loopcloud subscription".
2. Include account email, full name, last 4 digits of payment card used or order reference, and the exact request: "Please cancel my Loopcloud subscription with immediate effect - confirm in writing".
3. Send email and keep a copy; expect the cancellation to take effect 1 calendar month from the day you contact them.

Post cancellation steps

1. Write a signed letter addressed to Loopcloud, 25A King Street, BS1 4EF Bristol, United Kingdom and state your account details and request to cancel.
2. Send as registered post and keep proof of posting and delivery.
3. Allow for postal transit and the 1 calendar month effective delay.

iOS and Android store purchases

1. If you subscribed through Apple, open your Apple ID subscriptions list and cancel there, then inform [email protected] if you want Loopcloud to confirm account status.
2. If you subscribed through Google Play, cancel via Play Store subscriptions and notify [email protected] if you need account assistance.
3. Keep receipts from Apple or Google Play as proof.

Cooling-off right (change of mind)

If you bought directly from Loopcloud online you have a 14 calendar day cooling-off period under the Consumer Contracts Regulations 2013 to change your mind and request a refund for most purchases. For services such as a Loopcloud Subscription this 14-day period starts on the day the contract is formed. If you have started to download or stream digital content, you lose the right to change your mind for that digital content once download or streaming has begun with your express consent.

Required proof documents: order confirmation or receipt and account email. Applicable law: Consumer Contracts Regulations 2013.

After service has started - proportional refund

If the Loopcloud Subscription service has started and you cancel during the cooling-off period you must pay for the service supplied up to the time of cancellation. Loopcloud may make a deduction proportional to the period of service supplied compared to the whole contract price.

Required proof documents: account usage log or billing summary supplied by Loopcloud and your cancellation request. Applicable law: Consumer Contracts Regulations 2013.

End of commitment

Loopcloud subscriptions have no minimum commitment and can be cancelled at any time. For subscriptions the contract will not end until 1 calendar month after the day on which you contact them to cancel. There is no cancellation fee stated by Loopcloud.

Required proof documents: cancellation email or registered letter proof. Applicable law: Loopcloud terms and Consumer Contracts Regulations 2013.

Price increase

Loopcloud documentation does not publish a specific price-increase cancellation rule in the research data. If Loopcloud increases a recurring price mid-contract, consumers should contact [email protected] to request cancellation or ask for a refund for unused periods. Keep written confirmation of any price change and your cancellation request as evidence.

Required proof documents: bill or notice showing the price increase, account details and cancellation request. Applicable law: Consumer Rights Act 2015 protects against unfair contract terms and the CMA guidance on auto-renewal and transparency.

Death of subscriber

Loopcloud does not publish a specific policy for the death of a subscriber in the research data. Contact [email protected] and provide a death certificate and proof of authority if you need to close or transfer an account. If Loopcloud refuses reasonable steps, escalate to Citizens Advice or Trading Standards.

Required proof documents: death certificate and proof of identity/authority. Applicable law: Consumer Rights Act 2015 and general UK contract principles.

Legitimate grounds accepted by Loopcloud

From Loopcloud documentation and help notes the company accepts cancellation requests by email or post. The right to change your mind does not apply if you have started downloading or streaming digital content or if the purchase was for trade or professional use.

Required proof documents: order details, download logs if relevant, and account email. Applicable law: Consumer Contracts Regulations 2013.

Before you cancel: negotiate

Loopcloud does not publish standard retention or downgrade offers in the available research. There are no reported, consistent retention discounts in the research data. To request retention offers, email [email protected] and include your account email, current plan and the specific request such as a discount, pause or downgrade. Example message: "I want to cancel my subscription but would consider a 50% reduction for 3 months or a downgrade to Artist plan at £5.99/month." Keep any offer in writing before accepting.

What cancelling saves - yearly comparison

Calculate annual cost if you cancel now using Loopcloud plan prices:

• Artist: £5.99 x 12 = £71.88 per year
• Studio: £9.99 x 12 = £119.88 per year
• Professional: £17.99 x 12 = £215.88 per year

Cheapest competitor from the provided list is Spotify Premium at £12.99/month. Annual cost: £12.99 x 12 = £155.88 per year. Example savings if you cancel Studio for Spotify: £119.88 - £155.88 = -£36.00 (Spotify is more expensive annually than Loopcloud Studio). If you cancel Professional and switch to Spotify you save: £215.88 - £155.88 = £60.00 per year. If you cancel Artist and stop subscribing altogether you save £71.88 per year.

Note the services are different in function: Loopcloud is a sample subscription for producers; Spotify is a consumer music streaming service. Use the price math above to choose the plan that fits your needs.

Key UK laws

Consumer Contracts Regulations 2013: provides a 14 calendar day cooling-off right for most online contracts and rules on refunds for distance selling. Consumer Rights Act 2015: requires services be performed with reasonable care and skill and prevents unfair contract terms such as disproportionate cancellation penalties.

Auto-renewal and regulator guidance

The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices. If you suspect Loopcloud uses unfair auto-renewal terms, collect proof and contact Citizens Advice or Trading Standards.

Escalation steps

1. Complain to Loopcloud support at [email protected] and keep written records. 2. If unresolved, contact Citizens Advice and your local Trading Standards. 3. For card payments, consider Section 75 (if the card payment qualifies) or request a chargeback via your card issuer. 4. Keep all receipts, order confirmations and any correspondence as evidence.

Access and downloads

Purchased sounds and presets that you already bought with points remain available to you indefinitely according to Loopcloud's model. However, access to cloud features and subscription points stops when your subscription period ends. If you cancelled within the cooling-off period but have started downloading content, you may lose the right to a refund for those downloads.

Final billing and refunds

Loopcloud states refunds are handled under the Consumer Contracts Regulations and that refunds may be subject to deductions for any service supplied up to cancellation. Refunds are generally available for 60 days from the date of purchase according to help notes. To request a refund, email [email protected] with your order reference and reason.

Re-activation

You can re-subscribe at any time. Points included in subscription offers are often prorated between monthly and annual plans. If you re-activate, you will be billed according to the plan prices at that time: Artist £5.99/month or £59.99/year, Studio £9.99/month or £99.99/year, Professional £17.99/month or £179.99/year.

Follow this checklist to cancel and protect your consumer rights.

• Email [email protected] with your cancellation request and keep a copy of the sent email.
• If you prefer post, send a signed registered letter to Loopcloud, 25A King Street, BS1 4EF Bristol, United Kingdom and keep proof of posting and delivery.
• Note the cancellation effective delay: 1 calendar month from the day you contact them for subscriptions.
• If within 14 days and you have not downloaded or streamed digital content, request a cooling-off refund citing Consumer Contracts Regulations 2013.
• If a refund is requested after service started, ask for the proportional deduction calculation in writing.
• Keep receipts from card issuer, Apple or Google Play if you paid via those stores; use them for chargeback or Section 75 claims where applicable.
• If support does not reply, escalate to Citizens Advice or Trading Standards with all correspondence.