Cancel Tracklib the easy way

Overview

Tracklib is a music service that provides original multitrack songs and sample clearance to music producers. Subscriptions unlock access to a catalogue of original songs and royalty-bearing samples; some plans include sample clearance costs with no upfront fees.

Who uses Tracklib

Tracklib is aimed at music producers at every level who need legally cleared samples or original stems to produce music for release or commercial use.

Company facts

Web (best method)

1. Sign in at Tracklib.
2. Open your user settings or profile page.
3. Find Subscriptions or Billing and click Cancel subscription.
4. Save or screenshot the on-screen confirmation and keep any confirmation email.

iOS (App Store purchases)

1. Open the App Store on your iPhone.
2. Tap your profile picture, then Subscriptions.
3. Select the Tracklib subscription and tap Cancel Subscription.
4. Keep the cancellation confirmation email from Apple; refunds are handled by Apple for App Store purchases.

Android / Google Play

1. If you subscribed via Google Play, open the Google Play Store app.
2. Tap your profile, then Payments and Subscriptions, then Subscriptions.
3. Select Tracklib and tap Cancel subscription.
4. If Tracklib charged you for a Google Play purchase and a refund is needed, contact Google Play support and Tracklib support at [email protected].

Phone

1. Tracklib does not publish a phone number; use email or web cancellation as primary channels.
2. If a phone contact is offered in your account area, ask for written confirmation of cancellation.

Email

1. Send an email to [email protected] with your account details and explicit request: "Please cancel my Tracklib subscription immediately."
2. Attach proof of identity if requested and keep the reply as proof.

Post

1. Write a cancellation letter including your full name, email, username and subscription details.
2. Send by registered post to Tracklib, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
3. Keep postal proof of delivery and any response from Tracklib as proof of cancellation.

Moving / Relocation

Rule: Tracklib does not publish a relocation-specific cancellation policy. If a move affects payment method or legal jurisdiction, cancel via your account settings or contact support at [email protected] and provide proof of new address such as a utility bill. Applicable law: Consumer Contracts Regulations 2013 do not provide a special relocation right;

Price increase

Rule: If Tracklib increases the price on renewal, your right depends on the contract terms. Tracklib's public terms are available at Tracklib Terms. Required proof: your billing history showing previous price and the notice of increase. Applicable law: Consumer Rights Act 2015 and CMA guidance on automatic renewals.

Death of the subscriber

Rule: Tracklib does not publish a dedicated policy for death of subscriber. Required proof: a copy of the death certificate and proof of executor status or authority. Send documents to [email protected]. Applicable law: succession and contract assignment rules; no specific Tracklib article published.

Legitimate grounds accepted by Tracklib

Rule: Tracklib will issue refunds or exceptions in specific cases documented in its support articles: if you were charged after cancelling and receiving confirmation, if you were charged for an unactivated plan, or if you were charged the wrong amount. Required proof: screenshots of charges, confirmation of cancellation and bank statement. See Tracklib refund policy. Applicable law: Consumer Contracts Regulations 2013 cooling-off and Consumer Rights Act 2015 for unfair terms.

End of commitment / Annual plans

Rule: Tracklib states that it cannot downgrade annual plans to monthly plans and cancelling an annual plan leaves you liable for the remainder of the annual period. Required proof: subscription invoice and account details. Applicable law: Consumer Rights Act 2015 regarding contract terms.

Cooling-off period

Rule: Tracklib offers a 14-day cooling-off period for refunds from the commencement of a plan, provided no content has been downloaded and you have not switched from a free trial to a paid plan. Required proof: evidence you did not download content and the date of subscription. Applicable law: Consumer Contracts Regulations 2013 and the UK cooling-off rules recorded at legislation.gov.uk.

Before you cancel: negotiate

Retention offers from Tracklib are not documented in public sources. There are no reported standard discounts or retention credits in the support articles. How to ask: 1) Log in and try a cancellation flow and look for an offer. 2) Email [email protected] with subject "Retention request" and ask for a discounted monthly rate or pause without loss of credits. 3) If you were charged in error, request a refund citing your charge date and supporting screenshots. Keep all replies.

What cancelling saves you - yearly math

Compute yearly cost for common plans and compare to the cheapest competitor below.

Tracklib Monthly (website): £14.99 x 12 = £179.88 per year.

Tracklib Go Monthly (App Store): £8.99 x 12 = £107.88 per year.

Tracklib Premium Monthly (App Store): £19.99 x 12 = £239.88 per year.

Tracklib Premium Yearly (App Store): £99.99 per year.

Cheapest competitor from the listed set: Spotify Premium at £12.99 x 12 = £155.88 per year. Yearly saving if you cancel Tracklib Monthly and switch to Spotify: £179.88 - £155.88 = £24.00 per year. If you cancel Tracklib Go Monthly (£8.99) to switch to Spotify (£12.99) you would spend £12.00 more per year.

Relevant UK consumer law

The main legal protections are the Consumer Contracts Regulations 2013 which provide a 14-day cooling-off right for most online contracts and the Consumer Rights Act 2015 which requires services to be performed with reasonable care and skill and controls unfair contract terms. The Competition and Markets Authority (CMA) publishes guidance on hard-to-cancel subscriptions and unclear auto-renewal terms.

Cooling-off and digital content

The Consumer Contracts Regulations 2013 allow a 14-day right to cancel with a refund, but this right is lost once the consumer downloads or streams digital content with their express consent. Tracklib documents this exception in its refund policy at Tracklib refund policy and the UK cooling-off rules are published at legislation.gov.uk.

How to escalate a dispute

1) Complain first to Tracklib via [email protected] and save written replies. 2) If unresolved, contact Citizens Advice for guidance. 3) For card payments, consider a Section 75 claim or chargeback via your card issuer if the transaction qualifies. 4) If the issue involves misleading auto-renewal or hard-to-cancel terms, report the issue to the CMA.

Access and licences

When you cancel, your remaining access depends on your plan. Annual plans may remain active for the paid period; Tracklib states that downloads and licenses are non-refundable and license terms are described in its support articles. See what happens to licences.

Final billing and refunds

If you cancel within the 14-day cooling-off period and you have not downloaded content, Tracklib may issue a refund. Refund exceptions include downloaded content, switches from free trial to paid plan, and some app-store purchases where Apple or Google handle refunds. Keep account and bank statements as evidence.

Data and reactivation

Save any project files and downloaded stems. If you later resubscribe, you may regain access to previously licensed content only according to Tracklib licence rules; credits may be lost if your account is paused for more than one month according to customer reports. To reactivate, sign in and choose a subscription from Tracklib pricing.

Use this checklist immediately to complete cancellation and protect your rights.

• Log in to your Tracklib account and cancel via Settings. Save on-screen confirmation.
• If subscribed through Apple, cancel via the App Store and keep Apple's confirmation email.
• Note the exact cancellation date and retain transaction records for refunds.
• If you want a refund within 14 days, confirm you did not download any content and request a refund via Tracklib refund policy.
• If you plan to send a registered letter, send to Tracklib, 20-22 Wenlock Road, N1 7GU London and keep proof of postage.
• If charges continue after cancellation, prepare proof (screenshots, bank statement) and contact your card issuer for chargeback or Section 75 if applicable.