Cancel Yousician the easy way

Overview

Yousician is an interactive music learning app and platform that offers lessons and practice tools for guitar, piano, bass, ukulele, voice and other instruments. The product uses real-time feedback and curated lesson paths to guide learners from beginner to advanced levels.

Who uses it

Yousician targets beginner to advanced musicians and music educators who want structured, play-along lessons and song libraries on mobile devices and desktop.

Key company facts

Cancel on the Yousician website

1. Open your browser and go to your account on https://account.yousician.com/plans.
2. Sign in with the account that has the subscription.
3. Scroll to the Membership or Plans section and click Cancel subscription.
4. Follow the on-screen prompts to confirm. Keep a screenshot of the confirmation page and any confirmation email.
5. Your Premium access will continue until the end of the current billing period and the subscription will not renew.

Cancel an iOS (Apple) subscription

1. On an iPhone or iPad open Settings and tap your name at the top.
2. Tap Subscriptions, find Yousician in the list and tap it.
3. Tap Cancel subscription and confirm. You will receive an Apple confirmation and see the subscription status in your Apple ID settings.
4. If you need a refund for an App Store charge, request it from Apple’s refund tool through your purchase history; Yousician cannot issue App Store refunds.

Cancel an Android (Google Play) subscription

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon, go to Payments and subscriptions, then Subscriptions.
3. Select Yousician and tap Cancel subscription. Confirm cancellation.
4. For refunds of Google Play charges, use Google Play’s refund process or support within 48 hours where applicable.

Cancel by email

1. Compose an email to [email protected] from the email address on your account.
2. Include your full name, account email, plan name, last four digits of the card used and a clear sentence: "Please cancel my Yousician subscription immediately."
3. Keep a copy of the sent email and any reply. If you paid through Apple or Google Play, include that in your message and use the app store route instead.

Cancel by post

1. Write a signed letter including your full name, account email, plan name and an explicit instruction: "Cancel my Yousician subscription and do not renew."
2. Send by Royal Mail Tracked service to: Yousician, Valimotie 21, 00380 Helsinki, Finland. Keep the tracked receipt as proof of delivery.
3. Postal cancellation is legally valid in the UK; allow postal transit time. If you require proof, use tracked delivery.

Cooling-off period (14 days)

If you subscribed online, you have a 14-day cooling-off right under the Consumer Contracts Regulations 2013. To obtain a full refund you must withdraw within 14 days and you must not have accessed the paid content in a way that removes the withdrawal right. For subscriptions billed by Yousician directly, request the refund via Yousician's refund policy. Applicable law: Consumer Contracts Regulations 2013.

Service not as described or not fit for purpose

If Yousician fails to perform with reasonable care and skill or the service is not as described, you can request a repair, replacement or refund under the Consumer Rights Act 2015. Required proof: screenshots showing the fault, dates/times of failures, description of device and OS, and correspondence with support. Applicable law: Consumer Rights Act 2015.

Price increase

If Yousician increases a subscription price mid-contract and you have not agreed to the increase in your contract, you may be entitled to cancel without penalty. Required proof: notice of price increase from Yousician and your original plan details. Applicable authority: Competition and Markets Authority guidance on auto-renewal and unfair terms.

Death of subscriber

To cancel because of the subscriber's death send a copy of the death certificate and the account holder details to [email protected] or by post to the registered address. Required proof: death certificate and proof of authority (executor or next of kin). Applicable law: Consumer Rights Act 2015 for contract termination on legitimate grounds.

Moving abroad

Moving residence does not automatically cancel a digital subscription unless the contract specifically allows it. Yousician does not publish a special rule for moving; required proof would be a change of address and any clauses in your contract if applicable. Applicable law: Consumer Contracts Regulations 2013 where relevant to the contract terms.

End of commitment or cancel anytime plans

For plans that auto-renew, cancel before the next renewal date to stop future charges. Required proof to show cancellation: in-account confirmation, email confirmation, or tracked postal receipt. Applicable authority: Competition and Markets Authority guidance on clear cancellation methods.

Before you cancel: negotiate

Yousician retention offers are not published in the available support articles. There is no public record of specific retention discounts from Yousician in the research data. To attempt to obtain an offer, contact [email protected], state your account email and ask whether a retention discount or plan change is available. Keep copies of all messages and any offer sent in writing.

What cancelling will save you - yearly calculations

Example calculations using published Yousician prices in GBP:

• Premium (1 Instrument) monthly: 16.99 x 12 = £203.88 per year.
• Premium (Piano) monthly: 19.99 x 12 = £239.88 per year.
• Premium annual offer: £99.99 per year.
• Premium Plus monthly: 25.99 x 12 = £311.88 per year.
• Premium Plus annual option: £89.99 per year (one of the published annual rates).

Cheapest listed alternative from competitors: DrumKey annual £99.00. Savings examples:

• Switch from Premium (1 Instrument) monthly (£203.88/year) to DrumKey (£99.00/year): £203.88 - £99.00 = £104.88 saved per year.
• Switch from Premium (Piano) monthly (£239.88/year) to DrumKey (£99.00/year): £239.88 - £99.00 = £140.88 saved per year.
• Cancel Premium Plus monthly (£311.88/year) and choose Yousician Premium annual (£99.99/year): £311.88 - £99.99 = £211.89 saved per year.

Key UK consumer law

Two main UK consumer laws apply: the Consumer Contracts Regulations 2013, which gives a 14-day cooling-off right for online contracts, and the Consumer Rights Act 2015, which requires services to be performed with reasonable care and skill. The CMA (Competition and Markets Authority) monitors unfair auto-renewal practices and hard-to-cancel subscriptions.

Cooling-off and digital content

The 14-day cooling-off right can be lost if you expressly consent to immediate access and you have started using the digital service. If you want a refund within 14 days, do not access the paid features and request withdrawal. Applicable law: Consumer Contracts Regulations 2013.

Escalation steps

Step 1: Complain to Yousician via the support centre or [email protected] and keep written records.

Step 2: If unresolved, seek advice from Citizens Advice and report unfair practices to the CMA where appropriate.

Step 3: For qualifying credit card payments over £100 and under £30,000, consider Section 75 claims with your card issuer or a chargeback for bank card payments. Keep proof of purchase and correspondence.

Check your access and final billing

After cancellation your Premium access continues until the end of the current billing period. Confirm the end date in your account and check your bank statement for the next renewal attempt. If you see a charge after cancellation, contact support and your card issuer immediately.

Data, re-activation and receipts

Yousician does not publish a specific data retention period in the available sources. If you want your data removed, contact [email protected] and request account deletion. To re-activate in future, sign in and subscribe again via the chosen store or website.

Requesting refunds

If you cancelled within the 14-day cooling-off period and have not used paid features, request a refund citing the Consumer Contracts Regulations 2013 and include your order details. For App Store or Google Play purchases, request refunds directly from Apple or Google Play.

Use this checklist to make cancellation durable and auditable.

• Identify where you bought the subscription - Website, Apple App Store, or Google Play.
• If you purchased on the website, cancel at https://account.yousician.com/plans and screenshot the confirmation.
• If you purchased via Apple, cancel in iOS Settings > Subscriptions and save Apple's confirmation email.
• If you purchased via Google Play, cancel via Subscriptions in the Play Store and keep the confirmation.
• If you send a postal cancellation, use Royal Mail Tracked and keep the tracking receipt; post to Yousician, Valimotie 21, 00380 Helsinki, Finland.
• If you want a refund within 14 days, state the date of purchase, the account email and that you withdraw under the Consumer Contracts Regulations 2013.
• Monitor bank statements for any post-cancellation charges for 60 days and be ready to file a chargeback with your card issuer if necessary.