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We generate and send your cancellation letter to Digital Scores by registered mail
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Digital registered letter with receipt of acceptance
Subject : Cancellation of Digital Scores agreement
Step-by-step UK guide to cancel Digital Scores, refunds, rights and cheaper alternatives. Includes exact steps, addresses and legal sources.
| fastest method (name it + why) | iOS - App Store subscription management, because Apple handles all payments and refunds for in-app purchases |
|---|---|
| effective delay | Cancellation ends future obligations immediately; refunds for online cancellations - refund processing begins within 24 hours |
| notice period | 14 days (initial cooling-off and renewal cooling-off where applicable) |
| cancellation fee (amount or 0) | 0 |
| minimum commitment | Not published by Digital Scores |
| phone + hours | Not published by Digital Scores |
| postal address for registered letter | Digital Scores, Crown Way, CF14 3UZ Cardiff, United Kingdom |
Digital Scores is a digital sheet music app and service published by DIGITAL SCORE LTD. The platform offers free and premium plans to view, digitise and synchronise scores, with features such as a metronome, tuner, recorder and annotation tools.
Musicians who need digital score reading, practice tracking, and cross-device sync use Digital Scores. The vendor targets both individual musicians and small business use for music practice and performance.
| Headquarters | London, England |
|---|---|
| Founded | 2011 |
| CEO | Janis Sprenne |
| Employees | ~38 |
| Support | Support & Help |
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Web (Account/Support) | Log in to account on the web, open subscription settings or contact support via the support page | 10-30 minutes to request; refund processing begins within 24 hours if eligible | Email confirmation from support or account page screenshot | Easy |
| iOS (App Store) | Manage subscriptions in your Apple ID subscriptions and cancel there; Apple processes refunds | Immediate cancellation of auto-renewal; refund processing begins within 24 hours when cancelled online per law | App Store subscription confirmation and Apple receipt | Easy |
| Android (Google Play) | Open Google Play subscriptions, select Digital Scores and cancel subscription | Immediate cancellation of auto-renewal; refund request to provider or via Play processes | Google Play receipt screenshot | Medium |
| Phone | Call support phone if published and ask to cancel; request confirmation | Varies - not published by Digital Scores | Call log screenshot and confirmation email | Hard |
| Send cancellation request to [email protected] with your account details and request cancellation | Expect an email reply within days; refund processing begins within 24 hours after online notification where applicable | Support email reply | Medium | |
| Post (registered letter) | Send a signed cancellation letter to the registered address | Delivery time plus processing - allow 7-14 days | Postal receipt and copy of letter | Hard |
Rule and proof - Digital Scores has not published a specific moving policy. If you need to cancel because you relocate, send proof of relocation such as a new utility bill or official address change document and your cancellation request to [email protected]. Use the Consumer Contracts Regulations 2013 where relevant for distance contracts.
Rule and proof - If Digital Scores raises the subscription price mid-contract and you do not accept the change, you may cancel. Provide the price change notice and your cancellation request. The Digital Markets, Competition and Consumers Act 2024 requires clear pre-contract information and regular reminders for auto-renewals; cite the renewal cooling-off protections at renewal cooling-off rules.
Rule and proof - To cancel a subscription after a subscriber death, contact support with a copy of the death certificate and your relationship to the estate. Digital Scores has not published a specific bereavement policy; follow standard trader escalation routes and request final billing cessation.
Rule and proof - Digital Scores has not published a list of accepted legitimate grounds. Use medical certificates, long-term incapacity documentation or statutory proof and send to [email protected]. The Consumer Rights Act 2015 covers service performance with reasonable care and skill.
Rule and proof - If you subscribed to a fixed-term plan, cancel at the end of the committed period via the account page or App Store/Google Play and keep confirmation screenshots. If the term auto-renews into a longer contract, you have a 14-day renewal cooling-off right per the Digital Markets, Competition and Consumers Act 2024 - see cooling-off rights.
Rule and proof - Consumers have two 14-day cooling-off periods under the Digital Markets, Competition and Consumers Act 2024: an initial 14-day cooling-off when entering a contract and a 14-day renewal cooling-off after a trial or 12 month plus auto-renew. If you cancel during these periods, refunds are due and refund processing for online cancellations must begin within 24 hours; see section 261 and section 267 for the waiver and renewal rules.
Retention offers known - Research contains no public record of standard retention offers from Digital Scores. To request a retention offer, contact support via support or email [email protected] and ask for a discount, trial extension or an alternative plan. Keep any written offer as proof and request the exact new price and duration in writing.
Prices and annual maths from published UK App Store data:
Example savings compared to staying on Monthly Premium:
Cheapest real alternative from competitors listed in research: SquadTracker at £2.49 monthly or £29.88 per year. Comparison:
Relevant statutes: Consumer Rights Act 2015 for service quality; Consumer Contracts Regulations 2013 for distance sales cooling-off; and the Digital Markets, Competition and Consumers Act 2024 for subscription contract rules including renewal cooling-off and refund timing. See the renewal cooling-off legislation at official text.
Consumers have two statutory 14-day cooling-off rights as specified in the 2024 Act. Where a consumer cancels online, refund processing should commence within 24 hours of notification; see section 261. No penalty may be imposed for cancellation during a cooling-off period per the 2024 Act.
1) Complain to Digital Scores first via their support page or [email protected]. 2) If unresolved, contact Citizens Advice for guidance and possible next steps. 3) For payments by credit card, consider Section 75 or chargeback via your card issuer. 4) If the service relates to a regulated sector with an ombudsman, follow that ombudsman route. Keep all evidence of communication and receipts.
After cancellation, confirm whether you retain access until the end of the paid period or if access ends immediately. Keep screenshots of the cancellation confirmation and check your bank or App Store receipts for the final charge.
Export any personal data, saved scores, or annotations before you lose access. Digital Scores provides support and terms at Terms and download pages. If you later re-activate, verify whether previous purchases or Pro upgrades are restored under the same account.
Follow this checklist in order to ensure a clean cancellation and possible refund.
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One-time Pro unlock: digitize scores, blank staff paper, Wifi Drive, synchronization, metronome, tuner, player, recorder, drawing annotations
No commitment. Billoff helps you cancel or adjust your Digital Scores subscription without hunting down every detail alone.
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Digital Scores is available in many countries. Here are several frequently cited markets:
What you should know about Digital Scores subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Digital Scores subscription, whichever payment method you use.
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