Cancel Cats Protection the easy way

Mission and core services

Cats Protection is the United Kingdom charity dedicated to cat welfare, rehoming, neutering support and campaigning. Founded in 1927 by Jessey Wade, it operates national rehoming centres, membership and fundraising programmes including the Weekly Lottery and The Cat magazine.

Who it serves

Cats Protection targets cat owners, prospective adopters and supporters who fund rescue, veterinary care and campaigning for feline welfare across the UK.

Quick company facts

Phone

1. Call Supporter Services on 0800 917 2287.
2. Give your full name, membership or donation reference, and the email or postal address on the account.
3. State clearly you want to cancel the membership, lottery entry or regular donation and ask for the effective cancellation date.
4. Request written confirmation and record the time and name of the agent who dealt with you.

Email

1. Send an email to [email protected] or [email protected] from the address on the account.
2. Include your full name, membership number or donation reference, postal address and the sentence: "Please cancel my Cats Protection membership/donation/lottery entry with immediate effect."
3. Ask for a written confirmation and a reference number.

Post

1. Write a signed letter to: Cats Protection, National Cat Centre, Chelwood Gate, RH17 7TT Haywards Heath, United Kingdom.
2. Include full name, membership or donation reference, email, and state the cancellation request and requested effective date.
3. Send by registered post and keep the receipt as proof.

SMS / Text donations

1. If you have a monthly text donation you will receive a free text message the day before the gift is due; to avoid that gift be sure to not send an additional message that authorises payment for that month.
2. To stop recurring text donations or to stop receiving fundraising texts and calls, contact Supporter Services on 0800 917 2287 or email [email protected].

Moving address

If you move address and your membership is linked to a local branch, inform Supporter Services by phone or email so your records can be updated or your membership moved. Cats Protection does not publish a fixed rule for switching branches; contact Supporter Services on 0800 917 2287. Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance communication is used.

Price increase

If Cats Protection increases the cost of a paid regular service, check the terms and conditions at their terms. If the increase amounts to a change in contract you may have a right to cancel without penalty under the contract terms and the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015. Provide the email correspondence or the published price notice as proof.

Death of the subscriber

Cats Protection does not publish a dedicated death-of-subscriber policy. To cancel on this ground contact Supporter Services and be ready to supply a copy of the death certificate or executor information if a refund or account closure is required. Applicable law: Consumer Rights Act 2015 for fair contract terms; escalate documentation to Supporter Services.

Legitimate ground (illness, vulnerability)

Cats Protection does not publicly list accepted legitimate grounds. Where personal circumstances prevent continuation, contact Supporter Services with medical or safeguarding proof. The charity will review requests case by case; keep written evidence. Relevant law: Consumer Rights Act 2015 for reasonable treatment and fairness of contract terms.

End of commitment

Membership plans show annual and monthly pricing in their published materials. If you have a fixed annual membership, the end date is determined by your last paid period. To avoid renewal contact Supporter Services before renewal date. Proof required: membership number and last payment receipt.

Cooling-off period

If you bought a membership or donation online at a distance you have a 14 day cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you asked Cats Protection to start a service immediately within that period they may charge for services provided up to cancellation. To rely on cooling-off state the cancellation in writing and request a refund; provide proof of purchase. Applicable law: Consumer Contracts Regulations 2013; new UK Act 2024 confirms cancellation rights for subscription renewals.

Before you cancel: negotiate

There is no publicly reported list of retention offers from Cats Protection in the research data. Contact Supporter Services on 0800 917 2287 or email [email protected] to ask whether you can switch to a cheaper membership, pause regular donations, or change lottery entries. When you call or email, request a written summary of any offer and a deadline to accept it.

What cancelling saves you - examples and math

Use the published prices to compute annual savings if you cancel specific plans.

• Membership (monthly at £2.50) - 2.50 x 12 = £30.00 per year saved.
• Weekly Lottery (1 entry per week) - £4.34 x 12 = £52.08 per year saved.
• Kitty Club Little Paws Membership (monthly at £8) - 8 x 12 = £96.00 per year saved.
• Membership (annual with The Cat magazine) - £30.00 per year saved if you cancel an annual plan priced at £30.00.

Cheapest real alternative from competitors in the research data: Woodgreen Pets Charity at £5 monthly which equals 5 x 12 = £60.00 per year. Compare with Kitty Club: cancelling Kitty Club saves £96.00/year; switching to Woodgreen would cost £60.00/year, net saving if you replace Kitty Club by Woodgreen = 96 - 60 = £36.00 per year.

Key laws that apply

The main laws that protect UK consumers are the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. A new UK Act 2024 reinforces cooling-off rights for subscription renewals. The Competition and Markets Authority monitors unfair auto-renewal and hard-to-cancel subscription practices.

Cooling-off and refunds

Under the Consumer Contracts Regulations 2013 you have 14 days to cancel distance contracts for services and goods, with a refund. If you request the service to start immediately you may be charged for the service supplied up to cancellation. Refunds should be processed within 14 days of the trader receiving the returned goods or proof of return.

Escalation steps

1. Complain to Cats Protection Supporter Services by phone 0800 917 2287 or email [email protected] and keep copies of communications. 2. If unresolved seek advice from Citizens Advice: Cancelling a service - Citizens Advice. 3. If payment was by credit card consider Section 75 or chargeback via your card issuer. 4. The CMA can be informed about unfair subscription practices.

Check final billing and refunds

After cancellation ask for confirmation of the cancellation date, a final statement of account and the date any refund will be processed. For cancellations within the 14 day cooling-off period request a refund and ask when you will receive it.

Keep proof and records

Retain emails, reference numbers, recorded times of phone calls and registered post receipts. These are required if you escalate or request a chargeback.

Data and reactivation

If you want your personal data removed or exported contact [email protected] or use the contact channels in their privacy materials. To rejoin later you can use the membership pages or forms such as the membership form.

Follow this checklist to cancel Cats Protection with the least friction.

• Find your membership, donation or lottery reference numbers on bank statements.
• Call 0800 917 2287 and note agent name and time, or send email to [email protected] or [email protected].
• If sending post, mail a signed letter to Cats Protection, National Cat Centre, Chelwood Gate, RH17 7TT Haywards Heath, United Kingdom by registered post.
• Request written confirmation of cancellation and any refund timetable.
• If cancelling within 14 days of purchase, state you are exercising your right to cancel under the Consumer Contracts Regulations 2013.
• If you do not receive confirmation within 14 days, escalate to Citizens Advice or your card issuer for chargeback.