Woofbox
£34.99
/ mois
Dog subscription box with toys and treats - different pet focus from Cellar Rats.
Billoff unlimited subscription: £0.79 promo for 48h, then £43.12 per month with no commitment
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Preview of your letter
PreviewSender
Recipient
Cellar Rats
20-22 Wenlock Road
N1 7GU London United Kingdom
Digital registered letter with receipt of acceptance
Subject : Cancellation of Cellar Rats agreement
Dear Sir or Madam,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Cellar Rats service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
This letter constitutes formal notice that I wish to terminate the agreement relating to the Cellar Rats service.
This notice expresses a firm, clear, and unequivocal intention to cancel the agreement, effective at the earliest permissible date or in accordance with any applicable contractual notice period.
Please take all appropriate measures to:
– cease any billing from the effective cancellation date;
– confirm in writing that this request has been processed;
– and, where applicable, provide a final statement or confirmation of balance.
This cancellation is sent by certified electronic mail. Sending, timestamping, and content integrity are recorded, producing reliable electronic evidence. You therefore have everything needed to process this cancellation in line with rules on written notice and contractual freedom.
Under applicable personal data protection rules, I also request that you:
– delete any data not required for legal or accounting obligations;
– close any associated personal account;
– and confirm effective erasure where privacy rules apply.I retain a full copy of this notice along with proof of mailing.
Sincerely,
Signature
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Cellar Rats
How to cancel Cellar Rats (Wine Delivery Online Ltd) in the UK in 2026. Includes steps, rights, insolvency info and Trustpilot rating 1.0/5.
https://www.cellarratwine.com
London, United Kingdom
Pets
Cancellation at a glance
| Item | Value |
|---|---|
| fastest method (name it + why) | Contact your bank or card issuer - customers reported stopping payments via their bank after Cellar Rats became unresponsive |
| effective delay | Not published by Cellar Rats |
| notice period | 14 days cooling-off under Consumer Contracts Regulations 2013 for distance contracts |
| cancellation fee (amount or 0) | Not published by Cellar Rats |
| minimum commitment | Not published by Cellar Rats |
| phone + hours | Not published by Cellar Rats |
| postal address for registered letter | Cellar Rats, 20-22 Wenlock Road, N1 7GU London, United Kingdom |
What is Cellar Rats
Service summary
Cellar Rats is a wine subscription service operated by Wine Delivery Online Ltd. The service offered wine selection and recurring deliveries to subscribers.
Current status
Cellar Rats has ceased to trade and engaged an insolvency practitioner with the aim of closing the company into liquidation. The company has stated it is unable to directly refund or fulfil orders.
Who used it
The service targeted wine enthusiasts and people looking for affordable wine subscriptions. Support contact is [email protected].
| Legal name | Wine Delivery Online Ltd. |
| Headquarters | United States |
| Employees | ~2 |
| Trustpilot rating | 1.0/5 from 229 reviews |
| Support email | [email protected] |
| Company status | Has ceased to trade and is entering liquidation |
More company detail is available on the official page: Cellar Rats - about.
How to cancel Cellar Rats
| method | steps summary | estimated time | proof obtained | difficulty |
|---|---|---|---|---|
| Website | Attempt cancellation via account or online form | Not published by Cellar Rats | Not published by Cellar Rats | Hard |
| Phone | Call the customer line and request cancellation | Not published by Cellar Rats | Not published by Cellar Rats | Hard |
| Email [email protected] requesting cancellation and confirmation | Not published by Cellar Rats | Email reply (if any) | Hard | |
| Post (registered letter) | Send registered cancellation letter to the registered address | Royal Mail delivery times | Proof of posting and delivery receipt | Medium |
| Bank / Card issuer | Ask bank to stop payments or request chargeback/stop payment | Not published by Cellar Rats | Bank letter / chargeback reference | Medium |
| Insolvency practitioner | Contact the insolvency practitioner cited by Cellar Rats for claims and refunds | Not published by Cellar Rats | Case reference from practitioner | Medium |
Website
- Go to your Cellar Rats account page (if still accessible).
- Look for a subscription or billing section and select Cancel or Contact Support.
- If you receive an on-screen confirmation, save a screenshot and any confirmation email as proof.
- If the website gives an error, proceed to email or postal cancellation.
Phone
- Call the customer service phone number shown on your order confirmation or account page.
- State your full name, account email, and request immediate cancellation.
- Ask the agent for a cancellation reference and note the time and agent name.
- If calls fail to connect, keep a log of call attempts showing date and time.
- Send a clear cancellation request to [email protected] with subject "Cancel subscription - [your name]".
- Include your order number, full name, address, and requested cancellation date.
- Request written confirmation of cancellation and refund status.
- Keep sent email and any auto-reply as proof.
Post
- Write a cancellation letter including your full name, order number, address and a clear statement: "I cancel my subscription effective immediately".
- Send the letter by recorded delivery to: Cellar Rats, 20-22 Wenlock Road, N1 7GU London, United Kingdom.
- Keep proof of posting and delivery receipt as evidence.
Bank / Card issuer
- Contact your bank and explain Cellar Rats has ceased trading and is unresponsive.
- Ask to stop future payments or raise a chargeback/unauthorised transaction claim for recent debits.
- Provide your bank with evidence: emails, failed call logs, and any delivery failures.
- Keep the bank reference and paperwork.
Insolvency practitioner
- Find the insolvency practitioner named by Cellar Rats (details may be in company communications or on Companies House filings).
- Submit a claim for refunds or unpaid orders to the practitioner as instructed.
- Retain any claim reference number and correspondence.
Cancel by reason
Moving address
If you move and want to cancel, provide proof of your new address such as a recent utility bill or signed tenancy agreement. If Cellar Rats cannot deliver, request cancellation and a refund; use the Consumer Contracts Regulations 2013 if the contract was concluded at a distance.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Price increase
If the trader increases the recurring price and you did not agree to that increase, you can cancel. Keep any notice from the trader showing the price change and your original terms. If Cellar Rats fails to respond, use your bank or the insolvency practitioner for further action.
Applicable law: Consumer Rights Act 2015 (unfair contract terms) and CMA guidance on unfair auto-renewal practices.
Death of subscriber
To cancel on grounds of death, provide a copy of the death certificate and proof that you are the executor or next of kin requesting contract termination. Send documents by recorded post or to the insolvency practitioner handling claims.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where distance contract rules apply.
Legitimate ground and service failure
Cellar Rats has stated it ceased trading and cannot fulfil orders. This is a legitimate ground to cancel and claim a refund. For claims, contact the insolvency practitioner and your card issuer for chargeback. Required proof includes order confirmations, bank statements showing payments, and any communication attempts with Cellar Rats.
Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
End of commitment
If your subscription term ends, cancel before the renewal date by using the available contact channels. If renewal happens without your consent, keep evidence and raise a dispute with your card issuer or the insolvency practitioner.
Applicable law: CMA rules on auto-renewal and Consumer Contracts Regulations 2013.
Cooling-off (14 day right)
If you signed up online, you have a 14 day cooling-off period under the Consumer Contracts Regulations 2013 to cancel and obtain a full refund, unless you explicitly consented to immediate supply of digital content. Provide order date and cancellation notice. If Cellar Rats does not reimburse, pursue a chargeback or a claim with the insolvency practitioner.
Applicable law: Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Negotiate or save
Before cancelling: negotiate
No retention or rescue offers from Cellar Rats were reported in the available research. Customers reported emails unanswered and calls unanswered. If you want to try negotiating, send a single clear email to [email protected] with subject "Request to pause or cancel subscription - refund request" and include order number, dates and a proposed resolution (refund, pause, or discount). If there is no reply within 7 days, proceed with bank or insolvency routes.
What cancelling saves - maths
Cellar Rats did not publish monthly plan prices. Use real alternatives to compare annual costs.
Cheapest alternative from the competitor list: ChewyChewsUK at £8.99 per month. Yearly cost: 8.99 x 12 = £107.88 per year.
Other examples: RattyFatty at £23.80 per month: 23.80 x 12 = £285.60 per year. Woofbox at £34.99 per month: 34.99 x 12 = £419.88 per year.
If you cancel an unknown Cellar Rats monthly fee, switching to ChewyChewsUK would cost £107.88 per year based on the competitor price above.
Legal protections and escalation
Key UK consumer law
Relevant laws include the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. The CMA treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.
See the Regulations: Consumer Contracts Regulations 2013.
How to escalate
1) Complain directly to the trader in writing and save proof. 2) If the trader fails, contact Citizens Advice for guidance and next steps. 3) For card payments, request a chargeback or Section 75 claim via your card issuer where applicable. 4) If the company is insolvent, file a claim with the insolvency practitioner handling the liquidation.
Practical guidance on cancellation rights: Citizens Advice - cancelling a service.
What to do after cancelling Cellar Rats
Get written confirmation
Keep any written confirmation of cancellation from the trader, your bank, or the insolvency practitioner. If you used recorded post, keep the delivery receipt.
Check billing and bank statements
Monitor your bank account for any further debits. If unauthorised payments occur after cancellation attempts, contact your bank immediately and provide evidence of cancellation attempts.
Data and account access
Request a final statement of your account balance and ask the insolvency practitioner whether your personal data will be retained or deleted. Keep copies of all communications.
Re-activation and alternatives
If Cellar Rats restarts or you are offered re-activation, request full written terms before re-enrolling. Consider switching to a vetted alternative; examples include ChewyChewsUK (£8.99/mo) and RattyFatty (£23.80/mo).
Next steps and practical checklist
Follow this checklist to protect yourself and document the cancellation.
- Send a cancellation email to [email protected] with order details and keep the sent email.
- Send a recorded delivery cancellation letter to Cellar Rats, 20-22 Wenlock Road, N1 7GU London, United Kingdom and keep the receipt.
- If you cannot reach the company, contact your bank and request to stop future payments or open a chargeback claim.
- Locate any order confirmations, receipts and bank statements showing payments to Cellar Rats; save PDFs.
- If Cellar Rats entered insolvency, contact the insolvency practitioner and file a claim with the provided reference.
- Consult Citizens Advice for further escalation and legal advice: Citizens Advice.
Pros & cons
Pros
Targets wine enthusiasts seeking subscription wine deliveries.
Operated a subscription model that could provide curated wines to consumers.
Has a UK registered trading address for postal communications: 20-22 Wenlock Road, N1 7GU London.
Cons
Company has ceased to trade and is entering liquidation.
Customers reported inability to cancel: phone lines ring out and emails go unanswered.
Cellar Rats stated it is unable to directly refund or fulfil orders.
Competitors & alternatives
Below are common alternatives people compare for this type of subscription.
PawsomeBox
£18
/ mois
Curated boxes for dogs and cats, tailored to pet specifics.
RattyFatty
£23.80
/ mois
Subscription boxes specifically for rats.
ChewyChewsUK
£8.99
/ mois
Affordable treat and forage boxes for small animals.
Bayo's Subscription Box
£20.00
/ mois
Small business subscription box offering curated items.
Countries where Cellar Rats is available
Cellar Rats is available in many countries. Here are several frequently cited markets:
United Kingdom
Subscription & cancellation
What you should know about Cellar Rats subscription and cancellation terms:
Subscription type
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancellation
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds
Refunds depend on billing date, country, and payment channel.
Family plan
The family plan admin can add or remove members per the service’s household and age rules.
Commitment
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Cellar Rats subscription, whichever payment method you use.
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