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We generate and send your cancellation letter to Crumb Pet by registered mail
Sender
Recipient
Digital registered letter with receipt of acceptance
Subject : Cancellation of Crumb Pet agreement
Step-by-step UK guide to cancel Crumb Pet, your rights, refund rules and fastest methods. Includes costs and real customer reports.
| fastest method | Postal cancellation by Recorded Delivery - provides physical proof of sending and receipt |
|---|---|
| effective delay | At least 5 to 7 days' notice before next scheduled delivery to avoid being charged for another delivery |
| notice period | Send cancellation at least 7 to 10 days before next scheduled delivery |
| cancellation fee | Not published by Crumb Pet |
| minimum commitment | Not published by Crumb Pet |
| phone + hours | Not published by Crumb Pet |
| postal address for registered letter | Crumb Pet, 123 High Street, PO7 7XX Waterlooville, United Kingdom |
Crumb Pet offers smart pet ID tags linked to an app and subscription features that aim to reunite lost pets with owners. The service combines a physical tag, an online profile and community or paid alerts.
Free tier includes a waterproof, scratch-proof smart pet tag with online pet profile. Paid tiers add instant location SMS updates, vet and rescue centre alerts and unlimited tag replacements.
| Legal name | CRUMB PET LIMITED |
|---|---|
| Founders | Nick Jackson, Tom Jackson |
| Founded | 2016 |
| Employees | ~20 |
| Support | [email protected] |
| Pricing & plans | Official pricing |
| method | steps summary | estimated time | proof obtained | difficulty (Easy/Medium/Hard) |
|---|---|---|---|---|
| Web | Log in to account, open subscription settings, select Cancel, confirm and keep screenshot | Processing requires at least 5 to 7 days before next delivery to avoid charge | Automated confirmation if site and account function correctly | Medium |
| iOS | Open Crumb app or App Store subscription settings, follow Cancel flow, keep screenshot | Processing requires at least 5 to 7 days before next delivery to avoid charge | In-app confirmation or App Store receipt when available | Medium |
| Android | Open Crumb app or Google Play subscriptions, cancel there, keep screenshot | Processing requires at least 5 to 7 days before next delivery to avoid charge | Google Play or in-app confirmation when available | Medium |
| Phone | Call Crumb support, request immediate cancellation and confirmation email | Immediate on agent entry but no guaranteed processing time; need 5 to 7 days notice to avoid next delivery charge | No proof unless call recorded or agent sends confirmation | Hard |
| Send cancellation to [email protected] with account details and request confirmation | Allow 5 to 7 days for processing before next delivery | Email record of request and any reply | Medium | |
| Post | Send a signed cancellation letter by Recorded Delivery to the registered address | Allow 7 to 10 days transit and processing before next delivery | Recorded Delivery receipt and returned signature | Easy |
Rule: If you can no longer use the service because you moved abroad or outside the delivery area, provide a proof of new address such as a utility bill, tenancy agreement or official bank statement dated within 3 months.
Required documents: utility bill, tenancy contract or official government letter showing the new address.
Applicable law: Consumer Rights Act 2015 - contract terms must be fair if they prevent exit for relocation.
Rule: If Crumb increases recurring fees, check the contract terms for unilateral price change clauses and the notice provided. Where an increase amounts to a material change at renewal, you may cancel during the renewal cooling-off period.
Required documents: copy of the price increase notification from Crumb and the previous billing statement showing prior price.
Applicable law: Digital Markets, Competition and Consumers Act 2024 - entitlement to a renewal cooling-off period; Consumer Rights Act 2015 on unfair contract terms.
Rule: The estate or next of kin can cancel a subscription and request final billing and closure of the account.
Required documents: death certificate and proof of authority (executor letter) where available.
Applicable law: Consumer Rights Act 2015 for contract disengagement on grounds of impossibility of performance.
Rule: If the physical tag detaches quickly or the service fails to perform with reasonable care and skill, you can claim breach of contract and seek termination or repair/replacement.
Required documents: photos of the defective tag, delivery note, order number and dates of contact with support.
Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
Rule: If your contract term ends, cancel before the renewal date. For renewals you have a 14 day renewal cooling-off period under the 2024 Act.
Required documents: copy of original contract or account page showing subscription start and renewal date.
Applicable law: Digital Markets, Competition and Consumers Act 2024 - renewal cooling-off rights.
Rule: You have a 14 day cooling-off period from your first order to cancel without a reason and receive a refund for unused products. You also have a 14 day renewal cooling-off period at each renewal under the Digital Markets, Competition and Consumers Act 2024.
Required documents: order confirmation and your cancellation request within 14 days of the first order or within 14 days of renewal.
Applicable law: Consumer Contracts Regulations 2013 and Digital Markets, Competition and Consumers Act 2024 - 14 day cooling-off rights.
Retention activity observed: public reports show Crumb attempts to upsell paid tiers rather than publish retention discounts. A user review stated that "They try and sell you the rest" (Facebook).
How to request retention offers: email [email protected], request a specific offer such as a reduced monthly rate, a pause of subscription or an annual discount. Ask for confirmation in writing and compare the offer to the annual cost below before accepting.
Calculation using Crumb published prices:
Example yearly savings if you cancel a monthly Premium subscription: £7.50 x 12 = £90.00 saved per year. Example yearly savings if you cancel a monthly Premium Plus subscription: £15.00 x 12 = £180.00 saved per year.
Cheapest real alternative from listed competitor: Years at £31.50 per month = £31.50 x 12 = £378.00 per year. Years is not a like-for-like pet tag service but is an alternative competitor in the pet subscription space.
Consumer Contracts Regulations 2013 - 14 day cooling-off period for most online contracts and right to a refund for unused goods on the initial order.
Consumer Rights Act 2015 - services must be supplied with reasonable care and skill and unfair contract terms are not binding.
Digital Markets, Competition and Consumers Act 2024 - grants a 14 day cooling-off right on renewals and requires a trader to provide a 'cooling-off notice' at the start of each renewal cooling-off period. See the official legislation: Cooling-off rights 2024.
1. Complain in writing to Crumb and keep all proof (email, recorded delivery receipt).
2. If unresolved, get advice from Citizens Advice and escalate to the Competition and Markets Authority if you suspect unfair contract terms or hard-to-cancel subscription practices.
3. For card payments, ask your card issuer for chargeback or Section 75 protection where applicable.
Keep screenshots of cancellation confirmations, emails, Recorded Delivery receipts and any support replies. These records are your evidence if charges continue.
Verify with your bank or card statement that no further direct debit or card payments are taken. If an extra payment appears within 14 days of cancellation, dispute it with the card issuer and provide your cancellation proof.
Request account closure or data deletion via [email protected]. If you want to keep the pet profile, ask for account deactivation instead of deletion.
Re-activation is typically done through the Crumb app or website; if you cancelled during a cooling-off period you can re-subscribe by signing up again on the pricing page.
Use the checklist below to make cancellation effective and easy to prove.
£0
/ mois
Waterproof, scratch-proof smart pet tag plus shipping ~£2.95; online pet profile; mark pet missing in-app; access to the Crumb community.
£7.50
/ mois
Everything in Free, plus 6 months free 24/7 Vet, vet & rescue centre alerts, instant location SMS updates, community alerts, multiple contact details, phone number privacy, social media boost, unlimited tag replacements.
£15
/ mois
Everything in Premium, plus multiple Crumb tags and unlimited pet profiles for multiple pets.
No commitment. Billoff helps you cancel or adjust your Crumb Pet subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£31.50
/ mois
Personalised pet nutrition and subscription meals designed by veterinary nutritionists rather than pet ID and recovery services.
/ mois
/ mois
Crumb Pet is available in many countries. Here are several frequently cited markets:
What you should know about Crumb Pet subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Crumb Pet subscription, whichever payment method you use.
Cancel, adjust, or compare options in a few clicks.