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Subject : Cancellation of Crumb.pet agreement
Step-by-step Guide to cancel Crumb.pet Premium, rights under UK law, refunds and alternatives. Includes Trustpilot rating 4.5/5 and exact cancellation steps.
| Item | Value |
|---|---|
| Fastest method (name it + why) | Desktop dashboard - direct 'Manage' then 'Cancel' button on the Crumb Dashboard; official method published by Crumb.pet Help article |
| Effective delay | Immediate effect; premium features remain active until the end of the current billing cycle (per Crumb help) |
| Notice period | 0 days |
| Cancellation fee | £0 |
| Minimum commitment | £0 |
| Phone + hours | Not published by Crumb.pet |
| Postal address for registered letter | Crumb.pet, 105 London Road, PO7 7DZ Waterlooville, United Kingdom |
Crumb.pet sells pet ID tags that pair with an app and a premium subscription service called Crumb Premium. The tag links a lost pet to its owner and offers premium features to help recover pets and manage profiles.
Crumb.pet is operated by CRUMB PET LIMITED, founded in 2016 by Nick Jackson and Tom Jackson. The company lists its headquarters as Portsmouth, United States and has about 17 employees.
Crumb Premium is an auto-renewing subscription. Users have reported a first charge of £4.95 on card setup when activating a tag, and Crumb states premium features remain active until the end of the billing cycle after cancellation.
| Founded | 2016 |
| Founders | Nick Jackson, Tom Jackson |
| Support | [email protected] |
| Trustpilot rating | 4.5/5 (22,039 reviews) |
For official details about subscription management see Crumb Help - How to change your subscription and the pricing page Crumb pricing.
| Method | Steps summary | Estimated time | Proof obtained | Difficulty |
|---|---|---|---|---|
| Web (desktop dashboard) | Log in to Crumb Dashboard - My Services - Manage - Cancel - confirm reason | 5 to 10 minutes | On-screen confirmation; email confirmation may follow | Easy |
| iOS app | Not supported - Crumb does not allow cancellation from the mobile app; instructs to use desktop | Not applicable | No proof; must switch to desktop | Hard |
| Android app | Not supported - same limitation as iOS | Not applicable | No proof; must switch to desktop | Hard |
| Send cancellation request to [email protected] with account details | Varies - allow up to 7 days for response | Save sent email and any reply | Medium | |
| Postal letter | Registered letter to the company address with a clear cancellation statement | Depending on mail: 3 to 10 working days delivery | Return receipt or tracking | Medium |
| Bank / PayPal | Stop automatic payments via your bank or PayPal if Crumb refuses to cancel | 10 to 30 minutes to request stop or dispute | Bank or PayPal confirmation of stopped mandate or refund | Medium |
Official Crumb instructions for changing or cancelling a subscription are published by Crumb: How to change your subscription. For unexpected payments see Crumb - Unexpected Payments.
Rule: If you are permanently moving outside the United Kingdom and you cannot use the service from your new country you may cancel the subscription by notifying Crumb and providing proof of new permanent address (utility bill or official government letter showing new address). Applicable law: Subscription Contracts Act 2024 - right to cancel renewal or subscription under change of circumstances.
Rule: If Crumb increases the subscription price during a fixed-term commitment and you did not agree to the increase, you can cancel the subscription. Required proof: copy of the notification from Crumb showing the price change and your original contract terms. Applicable law: Subscription Contracts Act 2024.
Rule: The estate or next of kin may cancel by notifying Crumb and providing a death certificate and evidence of authority to handle the deceased's affairs. Applicable law: general contract law and the Consumer Rights Act 2015 regarding termination of personal service contracts.
Rule: If Crumb fails to provide the service with reasonable care and skill or misleads about subscription terms you can cancel for legitimate ground. Required proof: copies of communications, screenshots showing misleading information, and records of failed customer service responses. Applicable law: Consumer Rights Act 2015 - services must be performed with reasonable care and skill.
Rule: At the end of any fixed commitment you may cancel before renewal using the desktop dashboard or written notice. Required proof: your account details and confirmation of cancellation action (dashboard confirmation or sent letter). Applicable law: Subscription Contracts Act 2024.
Rule: For initial purchases made online you have a 14 calendar day cooling-off right under the Consumer Contracts Regulations 2013 to cancel and obtain a refund for unused goods. Required proof: cancellation statement within 14 days and return of unused goods. Applicable law: Consumer Contracts Regulations 2013 and Subscription Contracts Act 2024 (cooling-off rights for subscriptions).
Reported retention offers: Crumb.pet has not publicly published standard retention discounts or loyalty reductions. No verified reports of specific discount offers were found in the research. How to ask: contact [email protected], state the reason you want to cancel, and request a retention offer or discounted monthly rate in writing. Keep all replies as proof.
Current observed charge: first charge reported as £4.95 when activating a tag. If this represents the monthly subscription rate, annual cost calculation is: £4.95 x 12 = £59.40 per year. By cancelling the subscription you save £59.40 per year if billed monthly at £4.95. Example alternative: a free basic tag without premium costs saves £59.40 per year. If you are billed annually at an undisclosed amount, check your invoice before cancelling.
The main protections are the Consumer Rights Act 2015 (services must be performed with reasonable care and skill), the Consumer Contracts Regulations 2013 (14-day cooling-off period for online purchases), and the Subscription Contracts Act 2024 (new rules about subscription cancellations, cooling-off and no-penalty cancellation rights). The Competition and Markets Authority (CMA) treats hard-to-cancel subscriptions and unclear auto-renewal terms as potential unfair practices.
Step 1: Complain to Crumb.pet via the dashboard, email ([email protected]) or by post to the registered address. Step 2: If unsatisfied, get advice from Citizens Advice and raise a formal complaint with the company in writing. Step 3: For card payments, use Section 75 or contact your card issuer for a chargeback. Step 4: For PayPal or other payment providers use their dispute resolution. If the issue involves regulated finance products contact the Financial Ombudsman Service. For unclear terms or suspected unfair practices contact the CMA.
Relevant legislation on subscription cooling-off is published at Subscription Contracts Act 2024 - cooling-off rights.
After cancellation you will keep premium features until the end of the billing cycle. The Crumb tag will continue to show a basic pet profile with contact information after cancellation, according to Crumb help.
If you cancelled within the 14-day cooling-off period for an initial order you are entitled to a refund for unused products. Crumb's public refund details are limited; if a product was dispatched and used, a refund is not guaranteed. If you believe a charge was unauthorised request a refund via your card issuer or PayPal.
To reactivate premium you must sign up again through the Crumb Dashboard or checkout flow on crumb.pet. Keep login credentials secure so you can re-subscribe quickly if needed.
Use this checklist to complete cancellation and protect your money and data.
£4.95
/ mois
Premium recovery tools, priority support, location history (features listed by Crumb when subscribing). First charge reported as £4.95 on activation.
£0
/ mois
Basic pet profile with contact information displayed on the tag; no premium recovery features.
No commitment. Billoff helps you cancel or adjust your Crumb.pet subscription without hunting down every detail alone.
Below are common alternatives people compare for this type of subscription.
£2.99
/ mois
Tile is a broader Bluetooth finder ecosystem with a lower advertised subscription price and multiple tracker models.
£4.99
/ mois
GPS-based real-time tracking suitable for outdoor pets; requires a GPS tracker device.
£0
/ mois
No subscription required; one-off hardware cost for basic item finding using Apple's Find My network.
Crumb.pet is available in many countries. Here are several frequently cited markets:
What you should know about Crumb.pet subscription and cancellation terms:
Automatic monthly or yearly renewal. Billing is handled by the primary account or the signup platform.
Renewal runs automatically at the end of each billing period while the subscription stays active.
Cancel from account settings or the app store used at signup. Access usually continues until the paid period ends.
Refunds depend on billing date, country, and payment channel.
The family plan admin can add or remove members per the service’s household and age rules.
Plan changes and cancellations follow the provider’s terms and local law.
Billoff simplifies cancellation: we handle the cancellation process for your Crumb.pet subscription, whichever payment method you use.
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